About the role:
As a Corporate Travel Agent, you are responsible for all aspects of booking travel arrangements (air, hotel, and ground transportation) for TQL employees. This is a high volume, fast-paced sales industry, that requires a 24/7 mentality, attention to detail, and incredible customer service to be successful. Your goal is to ensure a safe and positive experience for those traveling.
What’s in it for you:
- $42,000 - $50,000 base salary + performance bonuses
- Support the initiatives that continuously make TQL a Top Workplace nationwide
- Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
- We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
- Prepare travel arrangements, including but not limited to, air, car and hotel through TQL’s preferred suppliers
- Go above and beyond advocating for every customer concern and request
- Provide travel quotes and related information in response to travel requests
- Reconcile purchases and audit travel expenses
- Stay current with corporate travel trends, regulations and changes in the industry as well as the TQL travel policy
- Process customer transactions, paperwork and reports efficiently
- Manage after hour calls/weekend coverage 1x/month
What you need:
- 2+ years of corporate travel, airline or travel agency experience
- Global Distribution System (GDS) experience required (Smartpoint+,Apollo, Worldspan or Sabre)
- Concur Travel skills preferred
- Excellent communication, phone etiquette, and listening skills
- Extreme attention to detail and organizational skills with the ability to handle multiple tasks and requests effectively
- Ability to build and maintain relationships
- Thrive with tight timelines and limited supervision
- Proficient with the Microsoft Office Suite
Where you’ll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245
Posted September 23, 2024