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Hello, I just had a phone call with Steve. I owned two travel agencies in the past, was in travel for years, decided to retire but still book personal, family and close friends travel. So to do so the past few years I have been with outside agents. Well I guess I Thought I had been!!! My credit card has been charged every month! In July I booked two $12,000 cruises, one for friends and one for my spouse and myself to travel with them. I tried to sign into my account last night to make a final payment on the cruises. It said I was unable to sign in so I called this morning. Steve answered the phone and was EXTREMELY RUDE. I thought this was a company for Everyone who wanted to sell travel, NOT only the top producers! If I was going to work full time I would still own my own agency!!! I will be going into a REAL LOCAL Travel Agency today to transfer these bookings to someone who knows that it’s Very Unprofessional to be rude to people!!! This is not a Company that I would EVER recommend anyone to use, being RUDE is never acceptable if you are a customer oriented company. My husband and I have owned several successful companies and being nice to people is what makes a successful company. Also I was told my credit card had not been charged since November. Why was I not notified that I was no longer welcome at this company? No response is expected or welcome. I have to time in my life for this very unprofessional company.
Donna Campbell on Outside Agents
My whole reason for staying with Avoya is its core values. Integrity and Professionalism. When a business is run with that value system all other aspects fall into place.
I was a member of the Global Institute for Travel Entrepreneurs, the sister organization of GTN, for a couple of years before joining GTN. GTN goes above and beyond in supporting its agents, especially in the all important area of developing and maintaining an entrepreneurial mindset. The leadership there creates a safe, supportive atmosphere in which you can comfortably ask questions, float ideas, and get the information you need to be successful. The training opportunities that are included as a hosted benefit have been hugely helpful. I highly, highly recommend GTN.
Anne Leggett on Gifted Travel Network

Host Agency Reviews is an independent website connecting home-based travel agents and host agencies. With over 140 host agencies and 2400+ reviews, it’s the largest host agency directory on the web. Founded by Steph Lee, a former host agency director, Host Agency Reviews is a resource for home-based travel agents during and after their host travel agency search. Oh, and we like to have fun. Lots of fun.

Hi, I’m Steph! I own the site. :)

I’m passionately curious, always up for something new! I love to travel, read/write, and meet new people. I have an 80-lb. Collie mix named Rigel that keeps me company!

I grew up in the travel industry (my parents had a travel agency) and built and worked at a host agency for years. Sometimes I get so excited about things, I think I leave a trail of rainbows in my footprints! :)