Description

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.

We are seeking a VIP Travel Counselor (based out of Hawaii) to join our growing team. As the first point of contact for our executive travelers and travel arrangers, you will provide high-touch, personalized travel services that ensure seamless, exceptional travel experiences. Our VIP team is a dedicated, close-knit group, and you will work closely with peers and leadership to deliver an unparalleled level of service. If you have the expertise, professionalism, and dedication to support top-tier travelers, we’d love to hear from you! This is a full-time, remote position.

Responsibilities

• Accurately and efficiently manage travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry standards are followed
• Deliver concierge-level consultation by providing personalized support beyond standard bookings, including upgrades, profile updates and special requests.
• Provide expert guidance on optimal routing, fares, international travel requirements, health restrictions, and corporate policies to ensure the best travel experience.
• Leverage creative problem-solving skills to proactively resolve travel challenges and optimize itineraries.
• Maintain a strong focus on quality, accuracy, and attention to detail, anticipating potential issues and mitigating them proactively.
• Meet and exceed key performance indicators (KPIs) related to quality, accuracy, and average handle time (AHT) while delivering an exceptional customer experience.
• Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations.
• Thrive under pressure, adapting quickly to changing priorities and unexpected challenges.
• Foster a collaborative and service-oriented team environment, sharing best practices and supporting peers

Requirements

• Must reside in Hawaii
• 5+ years of corporate travel experience, with a strong focus on VIP and executive-level travel services.
• Exceptional oral and written communication skills, with the ability to anticipate traveler needs and provide clear, professional, and personalized consultation.
• Advanced expertise in international travel, routing, fares, and complex exchanges, ensuring seamless and cost-effective solutions for travelers.
• Strong problem-solving and decision-making skills, with the ability to address immediate challenges while recommending long-term efficiency improvements.
• Ability to work independently while managing multiple priorities, maintaining a high standard of accuracy, customer service, and attention to detail.
• Proven ability to meet and exceed performance standards, including quality, accuracy, and efficiency metrics.
• Exceptional teamwork and collaboration skills, proactively supporting peers and fostering an inclusive and service-driven culture.
• Strong relationship management and interpersonal skills, with assertiveness and patience to handle complex travel requests and high-pressure situations.
• Solid analytical skills, ensuring accuracy in bookings, pricing, and compliance with corporate policies.
• Proficiency in GDS systems (Amadeus preferred) and the ability to quickly adapt to new technology and tools.
• Passionate about service and travel, consistently going above and beyond to deliver memorable experiences for VIP travelers.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status