You are a Hospitality or Customer Service professional bilingual in Korean and English.
This position pays: $20 to $22 per hour
Location: Carmel IN Onsite
What you will be doing:
- Make reservations/modify/cancel (hotel, car, shuttle)
- Meet and greet travelers to distribute hotels keys, rental car keys and check head count
- Negotiate with vendors
- Intake of VOC, requests, comments and reflect them to improve service
- Provide general customer service
- Drive to Kokomo office to report status, intake and resolve VOCs and visit vendors
- Collection and maintain documents and assist in month end closing
- Performs other related duties as assigned
What you bring:
- English and Korea bilingual strongly preferred (all of clients are Korean speaking)
- Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.
- Ability to communicate effectively with customers and vendors, and other team members.
- Ability to make decisions based on information available.
- Ability to follow verbal and written instructions within specified time frames.
- Possession of intermediate to advanced MS Office and general computer skills.
- Experience in hospitality industry or customer service industry is preferred
- Valid driver’s license
- Willing to Train
To learn more about the workplace culture and the position, please apply!
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.
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