The Mississippi Department of Archives and History seeks an experienced Group Tours Coordinator for the Two Mississippi Museums. Primary duties include engaging with group organizers, ensuring a positive visitor experience, and coordinating visits. The role also involves outreach efforts to promote group sales and oversight of grant implementation. Diligent management of grant-related activities is crucial to ensure compliance and successful execution. Responsibilities include maintaining accurate documentation, identifying operational challenges, making improvement recommendations, and actively contributing to their implementation. The Group Tours Coordinator will work under the general supervision of the Director of Visitor Experience, focusing on coordinating group tours, conducting outreach, managing grant implementation, and serving as a key member of the Two Mississippi Museum visitor experience team.

What You'll Need to Be Successful

To excel in this role, candidates should possess strong multitasking abilities and demonstrated experience in coordinating with multiple staff members, along with strong interpersonal skills, the ability to prioritize their work schedule effectively, attention to detail, and the capacity to take initiative while collaborating in a team environment. Excellent written and oral communication skills are essential for effective engagement with group organizers and ensuring a positive visitor experience. Proficiency in Microsoft Office programs, including Windows, Outlook, and Excel, is crucial for managing documentation, communication, and overseeing grant-related activities.

Preferred Qualifications

This role typically requires a Bachelor's degree and four to seven years of related experience. Experience in group tours and reservations with a proven track record in customer service is preferred.