Description of Work

Unleash your potential and make an impact! The Department of Commerce, Division of Workforce Solutions is currently accepting applications for the Travel Counselor

This position is located at the I-95 North Welcome Center in Pleasant Hill, NC (Northampton County).

The North Carolina Department of Commerce is the state's lead agency for economic, community, and workforce development. The department works with local, regional, national, and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. It is comprised of four components: North Carolina Welcome Centers, Tourism Call Center, Tourism Fulfillment Center, and Tourism Warehouse. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive promotion and marketing initiatives and by providing excellent customer service at points of entry to the state along interstate highways. Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature and making reservations for accommodations. Travel Information Counselors must enjoy working with the public and can communicate clearly with the public in oral and written form. Use all available resources to provide visitors with excellent customer service; provide information about the state and its tourist facilities to visitors; distribute information on attractions, events, and accommodations to visitors; provide highway routing information to visitors; Maintain brochure display racks, back stock, and order new and replacement brochures; participate in study/familiarization tours and share your experiences with coworkers; occasionally conduct oral presentations to schools or civic groups.

Welcome Centers are open 7 days a week from 8 am to 5 pm. The work schedule will include weekdays, weekends, and holiday work.

Knowledge, Skills And Abilities / Competencies

In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees.

• Demonstrated experience work experience in sales, public relations, tourism or other work involving public contact.
• Demonstrated experience using strong interpersonal skills to communicate general division/company information to answer inquiries from the public in oral and written form.
• Demonstrated experience in MS Word, MS Excel, and Internet search engines.
• Ability to learn procedures of public relations, hospitality, and or customer service.

Minimum Education And Experience Requirements

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.

Supplemental and Contact Information

About The Department Of Commerce

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians.

Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

Our Agency uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. All applicants must complete and submit a state application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina.

• PLEASE NOTE**It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted and will be considered an incomplete application and will not be processed.

For additional information about applications and processes with the state of NC, please visit: How Do I Get the Job.

For consideration for this vacancy, all applicants must complete an on-line application using this link, https://www.governmentjobs.com/Applications/Index/northcarolina. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

• INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members

Re-Entry for Formerly Incarcerated Individuals

Our Agency supports the Governor’s Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.

By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855.524.5627.

Ruth Evans

North Carolina Department of Commerce

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

By providing the requested information, you certify that you have given true, accurate and complete information on this attachment to the best of your knowledge. In the event confirmation is needed in connection with your work, you authorize educational institutions, associations, registration and licensing boards, and others to furnish whatever detail is available concerning your qualifications. You authorize investigation of all statements made in this application and understand that false information or documentation, or a failure to disclose relevant information may be grounds for rejection of your application, disciplinary action or dismissal if you are employed, and(or) criminal action. You further understand that dismissal upon employment shall be mandatory if fraudulent disclosures are given to meet position qualifications (Authority: GS 126-30, GS 14- 122.1).

• I attest to the above statement in accordance with GS 126-30, GS 14-122.1.

02

The answers to the supplemental questions associated with this vacancy are verified against the education and work experience documented in the "Education" and "Work Experience" sections of the application. Qualifying credit will be given for completed education and work experience that is documented in the respective sections. Please affirm by checking the following selection. I acknowledge that per the above statement, I will be given consideration for qualifying credit for all education or work experience included in the "Education" and "Work Experience" section of the application.

• I acknowledge that per the above statement, consideration for qualifying credit will only be given for education or work experience included in the "Education" and "Work Experience" sections of the application.

03

Are you aware that this position is located at the I-95 North Welcome Center in Pleasant Hill, NC (Northampton County)?

• Yes
• No

04

The recruitment for this position is $31,200.00 - $33,990.00? If offered this position, are you willing to accept a salary within the posted recruitment?

• Yes
• No

05

Do you have work experience in sales, public relations, tourism or other work involving public contact?

• Yes
• No

06

Do you have experience using strong interpersonal skills to communicate general division/company information to answer inquiries from the public in oral and written form?

• Yes
• No

07

Which of the following best describes your skill in Microsoft Word?

• No skill with Word
• Beginner (create document, copy, paste, labels and envelopes)
• Intermediate (utilize styles, format sections)
• Advanced (create organization chart, insert chart, perform mail merge)

08

Which of the following describes your skill level in Microsoft Excel?

• No skill with Excel
• Beginner (create document, enter and edit text, SUM, format)
• Intermediate (utilize functions, sort and filter lists, modify tables)
• Advanced (pivot charts, queries)
• Required Question