Corporate Travel Consultant


Full-time Leisure Agent Triangle, NC
  1. Overview of Role:

Marine Travel Consultant role is to deliver exceptional travel service experience for our Marine Customers. By working together as a high performing team, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Egencia Marine Clients . It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

The role will form part of a highly skilled team of Marine Travel Consultants located onsite in the Egencia Office.. The role will report to a Team Leader.

Key Responsibilities:

  1. Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends.
  2. Act as Travel Advisor and Consultant to a single or multiple Marine Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
  3. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing one or multiple Global Distribution Systems (GDS), Sabre, Amadeus.
  4. Handle all inbound calls/emails in the highest level of professionalism and efficiency
  5. Creates bookings and issue tickets both International and domestic routes for Marine clients in Amadeus and Sabre GDS. This also includes air, hotel, rail and ground transportations
  6. Additional responsibilities may include voiding, refunding and ticket-reissuance
  7. Participate in the training and development programs provided by the company
  8. Maintain a favorable working relationship with all other company employees to foster and promote cooperative and harmonious working climate
  9. Any adhoc initiatives as assigned by Leaders
  10. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
  11. Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
  12. Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
  13. Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
  14. Express enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines.

Additional Accountabilities

  1. Working phone, email booking air, rail, hotel and car rental
  2. Investigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer)
  3. Key Qualifications and Attributes:
  4. Detailed understanding of fares and ticketing rules, for car, air, hotel travel
  5. Knowledge and experience of:
  6. Air, rail, hotel, car booking
  7. Calculating and Processing exchanges
  8. High proficiency in one or multiple GDS
  9. Sabre, Amadeus
  10. Experience working in a high touch service environment where performance is measured
  11. Experience working in a team
  12. Background in handling Marine Travels
  13. Passion for Excellence in Client Service
  14. Excellent Professional Communication – both written and verbal
  15. Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
  16. Ability to research and resolve customer service and traveler issues independently and /or with supplier
  17. Problem Solving, with a process improvement mindset
  18. Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
  19. Ability to positively influence team and peers
  20. Learning agility and ability to act on constructive feedback
  21. Possess a strong understanding of travel trends and industry best practices


PHL>Level 6>Ayala Triangle Gardens

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