Travel Agent

V.Group

Full-time Leisure Agent California, United States

Vacancy NameTravel AgentVacancy NoVN10368Location CountryUnited StatesLocation CityWho are V.Group?As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V.Group gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.Overall Purpose of The Job1. Undertake the activities of the Travel Department within IATA requirements.

  1. Managing relationships with internal and external customers to maximise business levels.
  2. Managing relationships with suppliers – internal and external.Key Responsibilities and Tasks Carry out the below in a timely manner to include:

 Flights – Marine, Offshore and Commercial

 Accommodation

 Car Hire

 Rail

 Taxis

 Ferry’s

 Visas

 Conferences, Meetings and Events

 Charter Flights / Helicopters

 Undertake relevant admin and production of invoices / credit notes in a timely and accurate manner.

 To ensure the clients Travel Management Policy is adhered too at all times.

 To be cost effective in the workplace and actively look for opportunities to upsell / cross sell.

 Nurture relationships with clients and suppliers to improve communication, proactively seeking to provide all relevant

advice and information.

 Escalation of relevant accounting (client or supplier) queries to a point of resolution.

 Assist in onboarding of new clients.

 Assisting the wider group with process improvements, implementation of technology and any other changes as required.

 Work with colleagues across all business units to ensure consistency in process and procedures, whilst sharing best

practice.

 Any other related duties as delegated within the scope and level of the post.Required ExperienceESSENTIAL:

 Able to use Amadeus or equivalent software

 Experience in a similar role

 Customer focussed and ability to work as part of a busy team

 Excellent communication skills – written and verbal

 Attention to detail

 Ability to think and react quickly and calmly when under pressure.

 Organised and self-motivated

 Can do attitude.

 Must be fluent in English

Desirable

 Experience of Protas or other back office software

 Familiarity with sales driven environment

 Experience in an international/matrix structureWhat can I expect in return?V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.Applications Close Date08 Jul 2022