Corp Travel Specialist

Travel Leaders Corporate, LLC

Full-time Leisure Agent New York Remote

Overview

Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

  1. This position can work from home in most states, however, this position cannot be completed in the state of Colorado.***

We are excited to announce that we are offering a sign-on bonus opportunity with this role payable at 90 days provided deliverables are met.

Responsibilities

  1. Service inbound corporate and government travel requests.
  2. Delivery extraordinary customer service to all travel leaders clients.
  3. Greet all clients with enthusiasm.
  4. Provide consultative service to travelers and travel arrangers throughout the booking process.
  5. Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
  6. Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
  7. Secure the lowest air/car/hotel rates available at time of booking.
  8. Utilization of client and Travel Leaders negotiated programs when applicable.
  9. Utilize GDS low fare search capabilities.
  10. Maintain goal expectations in the following areas:
  11. Productivity – measured by transactions per day.
  12. Quality – minimal customer service issues.
  13. Customer experience – measured through call monitoring performance.

Qualifications

  1. 5 years’ travel selling experience
  2. 5+ years’ customer service experience, preferably in the travel industry
  3. Exceptional/above & beyond, proactive customer service approach
  4. Excellent travel industry knowledge
  5. Mastery in Apollo GDS, with experience in multiple GDS’
  6. GDS formats, short cuts, enhancements, pricing, smartpoint.
  7. Corporate travel experience required
  8. Expert in international travel bookings and process
  9. Experienced handling of multiple accounts
  10. Exceptional communication skills both written and oral
  11. Embrace change, adaptable, viewed as a leader

Leadership Abilities

  1. Has strong understanding of own skill set and development opportunities
  2. Demonstrates exceptional team work
  3. Proactively offers support when ability matches need
  4. Acts as a leader among peers
  5. Thanks peers for support they have provided
  6. Consistently demonstrates master of the guiding principles in daily work habits
  7. Ability to provide constructive feedback to peers and leaders when appropriate
  8. Ability to handle most difficult situations
  9. May seek minimal guidance, but generally has solution at hand
  10. Able to support peers in decision making
  11. Knows when to escalate to a supervior
  12. Strong understanding of key TLC initiatives and employs strong change management skills consistently