Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
- This position can work from home in most states, however, this position cannot be completed in the state of Colorado.***
We are excited to announce that we are offering a sign-on bonus opportunity with this role payable at 90 days provided deliverables are met.
- Service inbound corporate and government travel requests.
- Delivery extraordinary customer service to all travel leaders clients.
- Greet all clients with enthusiasm.
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
- Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
- Secure the lowest air/car/hotel rates available at time of booking.
- Utilization of client and Travel Leaders negotiated programs when applicable.
- Utilize GDS low fare search capabilities.
- Maintain goal expectations in the following areas:
- Productivity – measured by transactions per day.
- Quality – minimal customer service issues.
- Customer experience – measured through call monitoring performance.
- 5 years’ travel selling experience
- 5+ years’ customer service experience, preferably in the travel industry
- Exceptional/above & beyond, proactive customer service approach
- Excellent travel industry knowledge
- Mastery in Apollo GDS, with experience in multiple GDS’
- GDS formats, short cuts, enhancements, pricing, smartpoint.
- Corporate travel experience required
- Expert in international travel bookings and process
- Experienced handling of multiple accounts
- Exceptional communication skills both written and oral
- Embrace change, adaptable, viewed as a leader
- Has strong understanding of own skill set and development opportunities
- Demonstrates exceptional team work
- Proactively offers support when ability matches need
- Acts as a leader among peers
- Thanks peers for support they have provided
- Consistently demonstrates master of the guiding principles in daily work habits
- Ability to provide constructive feedback to peers and leaders when appropriate
- Ability to handle most difficult situations
- May seek minimal guidance, but generally has solution at hand
- Able to support peers in decision making
- Knows when to escalate to a supervior
- Strong understanding of key TLC initiatives and employs strong change management skills consistently