Company Description

TL365 is a family-owned, minority-led travel management company that blends luxury, corporate travel and hosting services with proprietary technology built by its in-house development team. From its global headquarters at Chicago Executive Airport and wholly-owned offices around the world, TL365 supports travelers and advisors 24/7/365with a portfolio that includes the Magellan-winning Atlas platform and the JetBridge booking engine. What sets TL365 apart is the rare combination of a fully staffed in-house advisor team and development team, inside a traditional travel agency structure. While most TMCs license third-party tech, TL365 builds its own — giving advisors and clients a tightly integrated stack covering the entire process.

Role Description

We are seeking a personable, detail-oriented Travel Advisor to join our Wheeling office in a dual-focused, onsite role. You will spend the majority of your time planning and booking leisure travel for our clients, while also serving as the welcoming first point of contact at our front desk — greeting visitors, managing mail, and supporting day-to-day office operations. This is an in-person, full-time position ideal for someone who enjoys both client-facing travel work and keeping an office running smoothly.

Key Responsibilities

Travel Advisor

• Plan, book, and manage leisure travel — including flights, hotels, tours, cruises, and ground transportation — based on client preferences and budgets.
• Build customized itineraries, research destinations and suppliers, secure reservations, and process payments accurately.
• Provide attentive, high-touch service to clients before, during, and after their travel, resolving issues promptly.
• Maintain accurate booking records and client information in company systems.
• Stay current on destinations, supplier programs, and promotions to make informed recommendations.

Front Desk and Office Support

• Greet and assist clients, visitors, and guests in a warm, professional manner as the face of the office.
• Answer and route incoming phone calls and general inquiries.
• Receive, sort, and distribute incoming mail and deliveries; prepare outgoing mail and shipments.
• Keep the reception area and shared spaces tidy, organized, and presentable.
• Provide general administrative support such as scheduling, ordering supplies, and assisting other team members as needed.

Qualifications

• Minimum 3 years of relevant experience in travel, hospitality, or a customer-facing role.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills and attention to detail, with the ability to balance booking work and front-desk responsibilities.
• Comfortable using booking platforms and standard office software, and willing to learn our proprietary tools.
• Authorized to work in the United States and able to work onsite, full-time, in Wheeling, IL. (GDS experience is not required for this leisure-focused role.)

Preferred, but not required qualifications:

• Prior administrative or front-office experience.
• Marketing experience.
• Experience planning leisure or luxury travel.

Work Environment

Primarily sedentary, desk-based work with extended periods of computer use. Occasional travel may be required.

Salary Range

The salary range for this role is $18.00 - $22.00 per hour, on a full time basis, based on applicants experience and ability to meet criteria. There is also a commission incentive with this role.

Benefits

Benefits include:

• Health Insurance
• Access to Vision and Dental Insurance
• 401k & company match
• Sick Leave
• Paid Time Off (Vacation)

Benefits found in job post

Medical insurance, Dental insurance, 401(k)