About Road Rebel Global

Road Rebel Global is the premier travel management company. We possess a long and proud history of serving the biggest names in the sports, entertainment, and corporate events industries. Our team of travel experts facilitate housing, freight, air, and ground transportation services. We provide the highest level of support to each client using our vendor leverage and unbeatable prices.

About The Role

This position is responsible for operations support and travel coordination. The Housing Coordinator works directly with hotel and corporate housing vendors to negotiate options for assigned cities. They will communicate with vendors, operations, and account managers daily to answer questions, provide updates, and work on any necessary changes. This individual must be able to learn and have a deep understanding of travel services offered and be able to effectively negotiate and communicate with vendors, ensuring timely and accurate updates are provided in a competitive market. This individual will also act as coverage for Housing Account Managers when out of office, stepping in to communicate with clients as needed. They must be highly organized, detail-oriented, and able to multi-task to meet deadlines in a fast-paced environment, fulfill customer satisfaction, and drive optimal results. Additional traits include teamwork and enthusiastic participation in Road Rebel Culture.

Think you have what it takes? Apply with a cover letter and resume. Bonus points for creativity!

What You'll Do

Client Communications:

• Communicate both verbally and in writing at a high level while negotiating options with hotels and corporate housing vendors.
• Communicate both verbally and in writing at a high level with clients.
• Maintain a positive attitude and solution-oriented mentality.
• Foster new relationships, repair damaged ones, and follow up on vendor communications.
• Stay flexible and adapt to constant client-driven changes.
• Resolve any issues that may derail meeting itinerary delivery dates.

Operational Proficiency

• Be proactive in research of hotel and corporate housing locations and hotel reviews based on client needs.
• Negotiate the lowest rates and concessions for accommodation.
• Utilize critical thinking skills to anticipate hotel questions and client needs.
• Recommend appropriate properties in each city to Account Managers by or before the deadline date, ensuring all options address client priorities.
• Maintain a high level of attention to detail while staying ahead of project deadlines.
• Assist Account Managers in any conflict resolution.

Qualifications

• 2-3 years of professional experience in a client serving or customer service role
• Passion for building relationships
• Dynamic team player
• Strong written & verbal communication skills
• Bachelor’s degree required
• Experience in travel, logistics, or hospitality industry a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development

Schedule

• Monday to Friday

Salary

• $50,000.00 - $55,000.00

Note: This position is remote. Candidates must be in the US and legally authorized to work. No sponsorships.

Application Process

Candidates must complete two assessments before submitting an application to be considered for this position. Since we are a fully remote company, we often receive hundreds of applicants and have found the Predictive Index (PI) assessments very helpful. PI gives us a general idea of what drives you, your preferred team environment, and how you approach work.

Please take the Predictive Index Assessment here: https://assessment.predictiveindex.com/bo/0si/LPHousingCoord

The first part is a personality assessment with no right answers. It is untimed but usually only takes about 5 minutes to complete. Then you'll receive a follow-up email to complete the second assessment, the cognitive portion, which is scored by how many questions you can answer correctly in 12 minutes.

Please do not click "apply" before completing both assessments, as that may result in an automatic rejection.

The Pay Range For This Role Is

50,000 - 55,000 USD per year(Remote)