Corporate Travel Agent

Rich Products Corporation

Full-time Leisure Agent Montgomery, AL

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

PURPOSE STATEMENT

Dynamic individuals with a passion for customer service and travel. Associates are trained to manage travel support updates and changes requested by our domestic and international corporate and leisure agents on behalf of customers. Associate must be enthusiastic and willing to learn.

Key Accountabilities/Outcomes

  1. Support agent reservations for special requests and changes.
  2. Support the agency with general office duties, commission collection, call screening, scheduling, special projects.
  3. Have a clearly defined understanding of client requirements and travel policies (through training).
  4. Work within an integrated, innovative customer-experience focused group.
  5. Follow pre-established processes.
  6. Follow and maintain The Travel Team’s Service Level Agreements.
  7. Utilize individual team resources to recommend innovative solutions and process enhancements.
  8. Participate in monthly training sessions and engagement team offerings.
  9. Participate in bi-weekly group update sessions.
  10. Participate in quarterly discussions with your manager whereby goals are established and measured utilizing the Agent Scorecard.

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Knowledge/Skills/Experience

Working knowledge of various technology platforms, Microsoft Office tools, email and the like.

Familiarity with GDS systems and working with scripts helpful. Training available.

Ability to exude exceptional customer service through all distribution channels (oral, written, electronic).

Pass or have already passed TICO certification for the purpose of servicing Canadian customers.

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at asc@rich.com if you need assistance completing this application or to otherwise participate in the application process.