About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

Join Our Team as a Lānaʻi Travel Advisor!

The Four Seasons Resort Lānaʻi and Sensei Lānaʻi are seeking experienced and passionate Lānaʻi Travel Advisors (LTA) to inspire and guide guests in planning their luxurious island getaway. As an LTA, you will play a vital role in setting the stage for unforgettable experiences—providing expert knowledge, personalizing itineraries, and building strong guest relationships from the first inquiry through arrival. This role involves handling reservations, driving sales, and delivering exceptional service to ensure guest satisfaction.

We are looking for self-motivated, detail-oriented professionals with strong communication skills, a passion for hospitality, and the ability to identify revenue opportunities. If you thrive in a fast-paced, guest-focused environment and are committed to creating memorable moments, we invite you to be part of our team at Four Seasons Resort Lānaʻi and Sensei Lānaʻi.

Essential Functions

Comprehensive Knowledge: Maintain in-depth knowledge of the island of Lānaʻi, including both resorts—Four Seasons Resort Lānaʻi and Sensei Lānaʻi—their guestrooms, activities, package options, and amenities.

Guest Interaction: Receive inbound and make outbound sales calls; address guests' requests and offer options for activities during their stay.

Guest Notifications: Proactively send out guest notifications during impact periods, such as peak seasons, special events, or unforeseen circumstances, to keep guests informed and manage expectations effectively

Reservation Management: Oversee and process online reservations from various sources, including the resort's official website, Online Travel Agents (OTAs), and Global Distribution Systems (GDS). Ensure synchronization of availability, rates, and reservations across all platforms to maximize occupancy and revenue.

Timely Response: Answer inbound calls and emails promptly; identify opportunities for additional revenue capture, following ASPIRE call criteria and Forbes 5-Star Service guidelines.

Coordination: Execute follow-up email introductions to Lānaʻi Experience Planners to assist guests in activity planning.

Support: Assist the Lānaʻi Experience Planning team and management with guest profile management, obtaining arrival and departure times, and other tasks as requested to set the activities team up for success.

Attention to Detail: Be detail-oriented and meticulous in serving guest requests, obtaining all guest data—including shared names, ages of children, and any essentials that will anticipate their needs—and recording them in the Golden profile management system.

Sales Initiatives: Review arrivals report to identify guests for outbound sales efforts

Administrative Tasks: Complete administrative tasks such as managing online reservations, email communication and timely follow-up, taking deposits, handling wholesale reservations, conducting reservations reviews, and running trace reports.

Interdepartmental Collaboration: Interact professionally with essential operations departments to ensure guest needs are met and deliver a superior guest experience.

Problem-Solving: Ascertain guest inquiries and demonstrate resourcefulness in providing solutions.

Sales Proficiency: Learn, embrace, and implement the ASPIRE sales funnel, maintaining an average monthly score of 85% or higher.

Training & Development: Assist as needed with new hire training, job shadowing, cross-training, and ongoing team development as requested by management.

Special Projects: Assist with any projects requested by the management team

Knowledge And Skills

• Skills and Abilities: Exceptional verbal and written communication abilities, with a strong emphasis on active listening and personalized guest interactions.
• Experience: Previous experience in guest services, sales, or hospitality roles is preferred. Familiarity with Lānaʻi's attractions and offerings is a plus.
• Multisystem Proficiency: Ability to efficiently operate multiple software systems—including OPERA, Golden, Messenger, Microsoft Teams, and Outlook—in a fast-paced environment. This includes managing reservations, guest profiles, internal communications, and scheduling with proficiency.
• Multitasking & Time Management: Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment, ensuring timely and accurate responses to guest inquiries.
• Problem-Solving & Attention to Detail: Strong analytical skills with meticulous attention to detail, ensuring guest needs are anticipated and addressed proactively.
• Travel Required: Travel as needed to Lānaʻi, Hawaii for onboarding and training
• Hours required: scheduled days and times may vary based on need. Ability to work weekends, holidays, and various scheduled shifts required.
• Location: Report to office based in the Los Angeles area

What We Are Offering As Benefits

• Hourly Rate: $22.64 + commission
• Excellent Training and Development opportunities
• Medical coverage
• Complimentary accommodation at other Four Seasons Hotels (based on length of service)
• Meals on duty and laundered uniform
• Employee Recognition Programs

We look forward to receive your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf