Travel & Customer Service Coordinator (USA)

Clincierge

Full-time Leisure Agent United States Remote

At Clincierge, we support patients in clinical trials worldwide. The key to our success is our collaborative and innovative environment. We are always looking for new ways to invent solutions to ensure the clinical trial process is easier and more personalized.

Our patients come from all walks of life, and so do we. As a National LGBT Chamber of Commerce certified company, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we recognize that it is the unique contributions of our people that drives our success.

The Coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The Coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.

This is a part-time, contract position.

Responsibilities:

  1. Participates in discussions with clients, vendors and team members regarding trial participant requirements
  2. Key contact for trial participants regarding ground transportation, air travel and hotel accommodations
  3. Manages travel and transportation budget for trial participants
  4. Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
  5. Promptly responds to all inquiries of the trial participants and hospital/clinical staff
  6. Works with internal team members to outline needs and requests of clients and trial participants
  7. Contributes to managing projects to profitable level through efficient work process

Requirements:

  1. Bachelor’s Degree or equivalent work experience
  2. Minimum 2 years' customer service experience; travel industry and/or pharma industry preferred
  3. Excellent working knowledge of Microsoft Suite; general tech savviness
  4. Bilingual in Spanish strongly preferred
  5. Clincierge will only contact applicants via company email; we do not interview candidates via text messaging applications **