What do you like most about LuxRally Travel CRM? The CRM that LuxRally Travel has built is honestly one of the biggest reasons I’ve been able to scale my business the way I have. It’s not just a place to store client information. It’s fully connected to FastBook, so everything from sourcing rates to booking to follow-up lives in one system. That alone removes a lot of the friction you typically get with multiple platforms. FastBook is where it really stands out. Being able to pull hundreds of rates across suppliers in seconds completely changes how quickly you can quote and close. It’s built for speed, not for browsing, which aligns with how I prefer to work anyway. I’m not spending time jumping between systems or building out overly polished proposals, I can move quickly and confidently, especially with one of the latest features creating itinerary proposals clients can approve and pay with rates re-verifying for availability and accuracy live. The power of NET rates is another major advantage. Having control over margin and being able to adjust commission depending on the booking gives a level of flexibility that most systems don’t offer. You can stay competitive with what clients are seeing online while still protecting your earnings, which is critical. From an admin standpoint, it’s extremely efficient. A lot of what used to be manual, invoicing, commission tracking, payment collection, is automated within the system. I am time poor so having these admin tasks made more efficient is critical to me. The CRM also handles client profiles, reminders, and follow-ups in a way that actually supports your workflow instead of slowing you down. What I appreciate most is that it’s clearly built by someone who understands how agents need to work to be successful. It’s not overcomplicated, and it’s not trying to be everything. It’s designed to help you move faster, close more, and spend less time on admin. If you’re used to more traditional CRMs, it might feel overwhelming at first, in a good way, but once you get into it, it’s hard to go back. What are some areas of LuxRally Travel CRM's product that could be improved? The founder David is constantly improving the CRM. If we have feature requests, or concerns, we share them and often times they're coded and live the same day. Cruise Nets is coming next! What problems does LuxRally Travel CRM solve for you? It solves the biggest operational bottlenecks in my business, speed, fragmentation, and margin control. Instead of jumping between multiple systems to source rates, build quotes, track clients, and manage payments, everything is in one place. FastBook allows me to pull competitive options instantly, and access to net rates gives me control over pricing and profitability. It removes a lot of manual admin and lets me focus on moving quickly and taking care of my clients.

What do you like most about PlanitEasy? PlanitEasy has thought of everything! The interface is so comprehensive. It's such a great website for planning and organizing travel. Clients LOVE the easy to understand itinerary, with all of their information right there, in a beautiful and easily digestible format. What are some areas of PlanitEasy's product that could be improved? I have experienced some lag in the past, but not recently. What problems does PlanitEasy solve for you? Organizes all of my travel plans for clients, including totaling cost and figuring out commissions.