All Reviews

32 reviews
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  • 1 star

Top Review

February 5, 2024
I have been with Legato for a little over 2 years and am very happy to be a part of the Legato family. I spoke with Jonathan when I was looking into a host agency. He was informative and very easy to speak with. I was looking to join a host agency that I would feel comfortable with and that I could also learn with. Between Jonathan and Bill Morris , they both have been supportive and they encourage you even when you feel nervous as a new agent and offer one on one trainings that you can sign up for. I am still growing and learning and am glad they are there to support me.
April 8, 2021
Old Review

New agent here - started Jan 2020 just before the 2020 meltdown. I used HAR to find Legato host agency. What a great find! Their platform is beautiful but best of all - easy to use! They have a great network for agents to collaborate and awesome agents. Legato is constantly adding fresh development opportunities, live vendor networking sessions, and features to their knowledge library. So many included features and the best comp structure by far. Did I mention responsiveness? Yes! They are hands down the best agency. Full disclosure: I had 2 agencies for 6 months of the 2020 shutdown - I thought adding one that had a leads program would help me as a new agent. It was expensive and soo difficult to navigate!! At the end of 6 months I closed my account with them to focus fully on running my agency 100% with Legato. Best. Move. Ever! Really made me appreciate the Legato platform and network even more. Legato for the WIN!

Host Agency Response
April 9, 2021

Hi Sherrie,

Thanks for the kind words and for being a part of the Legato family. It has been a pleasure working alongside you and we look forward to many more years together! You're doing a great job!

March 31, 2021
Old Review

Legato is like family. The support and encouragement from not only the agency host, Chris Russo (former ASTA President) and the other advisors, is amazing. I interviewed many other host agencies after leaving my old host agency and Legato checked off every box that was needed, starting with their very minimum start up fee to the commission split. I was overly impressed with Legatos first hand knowledge in the travel industry and the freedom they give you to be an IC, no sales tiers to meet, and no additional little fees here and there. Legato is a hidden gem and happy to call Legato home. I could not be happier and wish I had found them sooner. Legato is in a league of their own with their own live internal "activity feed", to ask questions or to cheer someone else on. If you are looking for a warm and inclusive host agency, Legato is it! You won't ever feel alone, as you gain a family once you join Legato.

Host Agency Response
March 31, 2021

Thank you for the kind review!

November 5, 2019
Old Review

You couldn't work for a nicer group of people! Always available. Always happy to assist.
They DO NOT nickel and dime you! An amazing business model that works!
If you're looking to have your own travel agency business, look no further! You have found your new home & family!
I can't recommend them enough!

Host Agency Response
November 6, 2019

Hi Danette,

We appreciate your review and we're excited that you're a part of the Legato family! Been a pleasure getting to know you and watch you blossom.

August 21, 2019
Old Review

Even though this is a relatively new host agency I have found that they offer great tools and support. Bill and Jonathan are great to work with always available to answer any questions or help with client issues. If you are new to the travel industry or just looking for a change then definitely recommend giving Legato a call.

Host Agency Response
August 22, 2019

Hi Laura,

Thank you so much for your review and for trusting Legato to help support your agency. It's been a pleasure working with you and watching your agency blossom!

August 20, 2019
Old Review

If the words Integrity, Honesty, Forthright and Knowledgeable are words you want in your host agency this is the place for you. Johnathan and Bill are the Embodiment of those words. I would highly recommend Legato

Host Agency Response
August 22, 2019

Hi Paul,

We appreciate your glowing review of Legato! It's been great working with you and we're excited to watch your agency grow. Thanks again for the great review.

July 25, 2019
Old Review

As a new Travel Advisor, the Legato team has been there helping me since day 1! There are many host agencies to choose from but I am so happy that I chose Legato because of their constant support and help! They have everything you need and will answer all the questions you have. I feel like I am a part of a team and I love all the plans they have for this company and our future! Bill and Jonathan are the best!!

Host Agency Response
July 29, 2019

Thanks for your review Carolyn! It's been great working alongside you and watching you take off in the travel industry. You're doing great and we are grateful you chose Legato to support your agency!

July 23, 2019
Old Review

This is not my first host agency rodeo! I can honestly say I wish it had been. Legato's processes, website, suppliers, model and everything are just first rate. I love love love Legato. They are not rushing me as I am learning, setting up my website, social, etc. They are allowing me to proceed at my own pace, so, I can grow into my business. I am also so grateful for the community they have started. All the other Legato agents are cooperative and seem to believe in the cooperation over competition motto that I try to live by too. Thank you Legato.

Host Agency Response
July 25, 2019

Hi Michele, thanks for the review and for trusting Legato to help support your agency. I appreciate you conveying the heart of Legato and what we're tried to accomplish.

July 20, 2019
Old Review

I am a full time high school business teacher, I run my travel business in the evenings. After starting with a recommended host in 2017 I got interested in seeing how different hosts run their businesses. I tried many hosts - Travel Quest, Cruises Inc, Nexion, Outside Agents and Avoya. I am now with Legato. No monthly fees, no annual fees and a 90/10 split are great. But for me it comes down to how a host makes me feel. Legato makes me feel like a valued member of a great organization. The members are helpful and friendly. They have a great Facebook community. They are adding new technology, vendors and training to their website constantly. Other hosts made me feel expendable, or they were too large so you got lost in the crowd.

Host Agency Response
July 22, 2019

Thanks for the great review Scott and for conveying the heart of Legato! Here's to many more years of mutual success. We appreciate you!

July 19, 2019
Old Review

Jonathan and Bill are the absolute best! They are very knowledgeable and are happy to share their expertise. They intervene with vendors when problems arise and help me navigate unfamiliar situations. And the best part is that they respond so quickly and they always follow through. It's a pleasure to work with them!
The Legato agent site is fantastic and has everything I need. I was with a different host agency previously and didn't see their value -- I would never say that about Legato!

Host Agency Response
July 20, 2019

Thanks Alegra! We appreciate your kind words and we look forward to a strong future together. It's our pleasure to partner with you and support you in your dreams!

June 27, 2019
Old Review

I believe it was Providence that steered me to Legato. I had affiliations with several Host Agencies before, but the monthly costs were difficult. I had to realize that I may have to to end my travel agent business. Then voila, I found Legato. Not only were there no startup costs or monthly fees, but also no Consortium! I met the owners of Legato Host Agency and was very thrilled. I was very impressed with the team of Legato, Bill and Jonathan. They are men of Integrity and Humility. They emphasized their desire to want to help me with my travel business. I am very grateful to have found them. They have impressed me with their skills and knowledge. Thank you, Legato! Thank you Bill and Jonathan!

Host Agency Response
June 28, 2019

Hi Mary, thanks for the great review. It's been our pleasure to walk alongside you and help you grow! Here's to many more years full of success and joy.

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