All Reviews

32 reviews
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 star

Top Review

February 5, 2024
I have been with Legato for a little over 2 years and am very happy to be a part of the Legato family. I spoke with Jonathan when I was looking into a host agency. He was informative and very easy to speak with. I was looking to join a host agency that I would feel comfortable with and that I could also learn with. Between Jonathan and Bill Morris , they both have been supportive and they encourage you even when you feel nervous as a new agent and offer one on one trainings that you can sign up for. I am still growing and learning and am glad they are there to support me.
February 19, 2024

After almost thirty years in the hospitality sector, transitioning into a travel advisor role has broadened my horizons beyond expectations. Bill and Jonathan create a warm, familial atmosphere and offer exceptional training, which has been instrumental in my journey towards becoming a top-tier travel and concierge services provider.

February 5, 2024

I have been with Legato for a little over 2 years and am very happy to be a part of the Legato family. I spoke with Jonathan when I was looking into a host agency. He was informative and very easy to speak with. I was looking to join a host agency that I would feel comfortable with and that I could also learn with. Between Jonathan and Bill Morris , they both have been supportive and they encourage you even when you feel nervous as a new agent and offer one on one trainings that you can sign up for. I am still growing and learning and am glad they are there to support me.

January 23, 2024
Updated Review

I have been with Legato since April 2019, and have grown with them. They continue to add suppliers and resources that make my job easier. Legato allows you to run your business the way you want to run it, while offering support along the way. It has been a great partnership. Looking forward to see how we continue to grow.

January 23, 2022
Previous Review

I am grateful to HAR for finding Legato almost three years ago. Legato was the perfect host agency for me after a 20 year hiatus from the travel industry. I was able to hit the ground running with full support. I have had growth in each year even with Covid and the support didn't go away at any point in the process. As I have grown, so has Legato with better commissions each year. Legato and their agents are a supportive family.

Host Agency Response
January 24, 2022

Hi Natasha, thank you so much for the review and for being a valued member of the Legato family! It's been a pleasure working with you for the last three years and we look forward to continued success in the coming years.

August 4, 2023

I've only been an advisor for 10 months and I'm so glad I chose Legato as my host agency! What appealed to me at first were the commission cut and lack of monthly and annual fees. I knew income would be low during the building stage and Legato's business model made sense. The Annual Conference was so helpful. I heard firsthand about the different suppliers and their offerings. Several are now on my super supplier list. The other Legato agents are so nice and very helpful. The feeling of instant connection, friendship and lack of competition with each other is special. The Legato team is also focused on bringing us the best in travel technology so we can compete and succeed in this industry. Thank you Bill and Jonathan for all you do for us!

Host Agency Response
August 7, 2023

Hi Keri, thanks for the glowing review. It's been such a joy having you onboard at Legato and really exciting to watch your business take off. See you at the next Conference!

August 23, 2022

I have been with Legato for four months and I am very pleased. I switched over from a very large host agency. Legato’s leadership is very personable, the agent service response time is excellent, the CRM system is user-friendly and efficient. I love that there is no monthly fee, one time joining fee only and 90% commission. I’m usually paid within a week after they receive payment. What I’m most impressed with is how they encourage agents to build their brand and business. The leadership really wants you to succeed. They are a smaller agency, but I’m looking forward to its growth. 5 Stars!

Host Agency Response
August 23, 2022

Hi Kendra,
Thanks for the great review. It's been a pleasure getting to know you and supporting your agency. Here's to many more years of a great partnership!

February 24, 2022
Old Review

Several years ago, I sold my medical device company with hopes to travel and enjoy what I call the "critical window" (age 50-70 when kids are grown and gone, health is still good, and money a bit more plentiful) As I started planning trips, I thought it'd be a good idea to see if there was a way to reduce the costs of travel and see more options. So, I started looking for "the best in class travel agency". And, I found Legato; a "mostly" family run agency that cares about the Agents. I love the fact that I can pick up the phone and call the owners if I need anything or have questions. And, they've only gotten better over the last couple years by adding such seasoned professionals to their staff, like Chris Russo.
Bill, Jonathan and Chris are amazing men that have been proven so helpful in my business. And, their support is universal whether you're a busy producer, or someone like me who doesn't do all that much annually. My time at Legato has been greatly rewarding and I can't imagine working with anyone else.

Host Agency Response
February 25, 2022

Hi Chris,
Thanks for the great review and for partnering with Legato to help support your agency! It's been a pleasure getting to know you through the years and we look forward to many more adventures together.

January 14, 2022
Verified Review
Old Review

I found Legato coming into the travel industry completely new, during a pandemic. I feel truly fortunate to have found a host agency such as them. Despite being a newer host agency, they bring forward over 50 years of solid industry experience. The highly efficient founding team offers a ton of support to their agents, who they encourage to express their individual entrepreneurial spirit, while building comradery. Not only are they there to help guide, but they also listen and are open to ideas!

I personally came in as a new agent with an initiative to focus on implementing sustainable and regenerative choices for travelers, with no real desire to settle for anything else. Chris Russo, (who works with the agents' hands on) was quick to support this and began the groundwork by pulling together his decade's worth of connections this gem of a human has built to get myself and others interested going on building a sustainability group. I feel a real sense of teamwork happening here. They understand the demands of the travel consumer are changing and are willing to help agents move forward with those demands.

They seem to have streamlined the host agency process and continue to implement a sense of hope in a challenging time. If you are looking for an initial host agency, or are wanting to switch, I would highly recommend working with this dynamic agency.

Host Agency Response
January 14, 2022

Hi Cara,
Thanks for your review and sharing your heart regarding Legato! It's been great seeing you grow, especially in your sustainability travel passion, and we love how you won't sacrifice your goals to fit into a box. It's one of the things we admire about your agency! Keep being you and know we've got your back the entire time. Thanks again for the gracious words.

January 13, 2022
Old Review

I signed up with Legato about 4 months ago and everything has been great! I am a brand new agent and I looked at a few host agencies prior to Legato but when I had my first call with Chris, I was sold. The ability to ease into starting my business to get everything just right and to my liking so I can be successful was what sold me on this company. There is no pressure or rush to get started, everything is at my own pace. (Which is great because I still have a full time job that I need during this ramp up period.) That was only the beginning, I have already met an amazing mentor, Amy Terry, she reached out to me right away to introduce herself and offer her help with no expectation of anything except to see me succeed. This is what it's all about! I am happy and very excited to for my agency to bloom. I am grateful to all of the Legato staff and hope to be with them for many many years to come.

Host Agency Response
January 17, 2022

Hi Veronica,
We appreciate the review and the kind words! It's been great getting to know you and your agency as you begin to chase your dreams. We look forward to a strong, long-term partnership and many more celebrations in the future!

October 21, 2021
Old Review

I feel lucky to have fallen into the hands of Bill and Chris and everyone at Legato. Nothing but smiles and friendly advice. I transitioned into “official” agent after having my own travel design company and working for AA. So glad I did! The future is bright and I feel Able to ask any questions I have during weekly meetings. I had my first fam and learned even more. Definitely recommend Legato to anyone looking to move or try the business for the first time.

Host Agency Response
January 14, 2022

Hi Karen,
We appreciate your kind words and for trusting us with supporting your agency. It's been a joy watching you grow into your own and chase your goals! Thanks again for the great review.

April 8, 2021
Old Review

I was with a MLM for way too long, 4 years, once I got signed up, I was forgotten about, until it was time for that monthly fee, I got no help, no guidance, no education, I taught myself, then 2 years ago this week, I went to CLIA 360, found out there were so many other hosts out there, I was all set to put a large sum of money down to join another host, when I literally tripped over Legato!! Oh how I regret not looking before this!!! Jonathon and I played phone tag, but once we started talking I knew I found my next home, he guided me so much, (he is still guiding me) he told me to think about it, I signed up the very next day. He wants you to succeed, he has been in our shoes, he UNDERSTANDS, their philosophy is outstanding!! I have been on board with Legato since almost they opened their doors, I'm proud to be a part of such a fantastic company. I was struggling with the CRM, not once but twice Jonathon did ZOOM meetings with me, am I still struggling? Somewhat, but I know all I have to do is make another appointment!! That feeling makes me want to do better!! Learn more, the training whether its with videos or personally with Jonathon or Chris! The commission split speaks for its self! I was all set to have my best month when COVID19 hit, I was so frustrated, again Jonathon talked me off the ledge, I took the time to do more education, why not, we were stuck at home in Ohio, all the while Jonathon, Bill and Chris were looking for ways to come back stronger than ever, we sure are!! The search engine that is at our fingertips, the continuing education, and the endless support is like no other in the industry. Do yourself a favor come home to Legato!!! Trust me you wont regret it.

Host Agency Response
April 9, 2021

Hi Lisa,

Thank you so much for taking the time to share your heart and experience with Legato. That means the world to us! I'm sure I echo the sentiments of everyone when I say that I can't wait for COVID to go away and love that recovery is in full swing. What a year! But you persevered, doubled down on being the best advisor you could and have been a joy to work with. One thing is for sure, you are positioned extremely well as travel begins to open up. So here's to many more banner months and joy along the way!

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