I started in this business in 1993 and worked for a wonderful family in a small town where it was a brick and mortar setup. Many industry changes later and a change in their family dynamics, I started working from home and was happy to find a host agency such as Dugan's. While there is no perfect host agency nor a perfect agent, Dugan's is a wonderful support system whether you are a new agent or a seasoned agent such as myself. I think in the past few years, the company has streamlined many things within the company such as having our own "help desk", more designated persons to handle such issues and a more concentrated effort on duties where they can be of the best solution to a problem and offer the appropriate assistance. That cuts down on things being passed back and forth and tends to gain more focus from those in charge. One thing I am especially proud of with Dugan's is the team has developed our own set of preferred suppliers which is our "Inner Circle Partners". They encourage us to use these select and elite suppliers for many reasons, whether it be commission percentages, the relationship with the BDM, agent incentives and just good old fashioned service from one company to another. It's quite relieving knowing who you are dealing with and they have your back should a problem arise. And lastly, the training that Dugan's offers is second to none. Weekly webinars, our own "University", videos, and much more are all a part of the invaluable training and it is up to the agent of how much they participate. Overall, I have been very happy being a member of the Dugan's Family.

If you are looking for a Host Agency look no further. Dugans Travels is the best out there. I have been with Dugans more than 13 years and did my research before joining. Dugans has everything you are looking for no matter if you are new or old to the industry. You must be dedicated to wanting to be an agent to make your business work - Dugans will walk you through step by step to get your business going.

Cheryl Sawin

I have been with Dugan's Travels for over 11 years and all I can say is that there is no other "home" for me and my business. The support that Dugan's Travels gives you is second to none. I can assure my clients that they are not only getting my services but the support of over 300 other agents as well as the Dugan's team. Jennifer Dugan is all I aspire to be as an agent and the customer service and care she gives her agents. I HIGHLY recommend Dugan's Travels as a host agency. You won't regret the decision to join this "family"!

Finding the right host agency is essential for independent travel advisor success. After weeks of research, I decided on Dugan's Travel for several reasons.

1. I appreciate Dugan's Travel family first approach. This was a key factor in my decision-making process.

2. The support at Dugan's Travel is exceptional. It's personal, responsive, and genuinely helpful. When I have doubts or I'm uncertain as to best next steps, I reach out and Dugan's is always quick to help with relevant information to resolve a particular problem.

3. Dugan's University is invaluable. I spend a lot of time there as a new advisor and it has helped me tremendously in gaining knowledge of the industry, learning about suppliers, and growing my business. The more I learn, the more confident I become in my chosen profession.

4. Dugan's Travel technology is top notch. I have all the tools I need to be successful, and the trainings to use them effectively.

5. Dugan's genuinely cares about their agents. I feel valued and supported as an individual and a new travel advisor. I don't feel like I'm in a corporate environment that is focusing on numbers.

Dugan's has exceeded my expectations, and I'm happy to have found a host agency that truly supports its advisors and fosters an environment where we can thrive.

I have been with Dugan's for over 15 years and in all that time I have found the team to be exceptional. The opportunities for education, the FAM trips, the volume of expertise offered through this host travel agency has been unsurpassed by others. No question is too small or too insignificant, and the wealth of information from other members of the agency is a welcome benefit. Jennifer Dugan is the personification of professionalism while maintaining a sense of compassion and friendliness, as are the rest of the team members. Comraderie and expertise are the numbers 1 and 2 priorities at Dugan's.

I've been a travel agent for over 18 years. Throughout that time period, I've been an independent contractor with Dugan's Travels. The field of travel is ever-changing and Dugan's Travels helps every agent working with the company to expand their travel knowledge, whether it be with destinations or suppliers. Dugan's has a case tracking system which has evolved over the years and greatly helps with the day-to-day business. The company offers frequent webinars, fams and many other educational opportunities. It's a fantastic company to work with and has a great (very approachable) management team. Additionally, Dugan's agents are very much a family!

I have been disappointed in the leadership of my host agency, Dugans Travels, specifically email correspondences to me from Agency owner-Jennifer Dugan. It is common to get short, curt email responses from Jennifer in asking questions of our help desk. But most recently this week I was highly surprised by Jennifer’s assumption and suggestion that I take a 1-year leave of absence in reaction to simply asking the question if there was a way to receive just mandatory emails from Dugan’s vs the several times daily optional training emails. I was not stating I refused to receive the emails from Dugan’s Travels, if that was my only choice. No joke, we independent agents receive 2-5 various daily emails from Dugan’s + the numerous emails we receive weekly from suppliers. It’s a lot as a new agent trying to just get the clients to survive and make decent money as a travel agent, and for me more specifically I’m handling a very difficult, recent death in my family, care of an incapacitated family member and intense various legal trust challenges from a family member. Which Jennifer seems to know I’m dealing with yet still suggested a full 12 month leave of absence vs asking me if that’s what I want, or calling me to discuss, or anything that would have been better than a blunt 1 sentence suggestion I take a one-year leave of absence. Her statement without consideration how it would be received. It was very distressing and sad to me. I felt so abandoned I cancelled my vacation plans to join Jennifer, staff and Dugan’s agents on a FAM Cruise I had planned months to attend and was to start in just 7 days from Jennifer’s email.

It was very obviously to me I was not an agent someone Jennifer cared enough about to pick up the phone to talk to me, nor ask me any questions of what specifically might be going on in my life hindering my ability to receive so many daily emails, nor a suggestion that we discuss things when we meet up on the cruise the following week. I simply asked if it was possible to receive less optional emails from Dugan’s. I have struggled, as many new Part Time and FT agents due in gaining and retaining new clients, especially in the first year. I have followed the couple general direction ideas from Dugan’s in pursuing and marketing to possible new clients. But I’ve not found any efficient training, live, hands on mentoring training that works or groups of new agents, 1 year or less, that meet regularly online with staff to brainstorm ideas in specifically how to effectively gain new clients as a Dugan agent. For those of you considering coming to Dugan’s as a new agent I thought you deserved understanding some of what I have experienced as a new independent agent with Dugan’s. I’m sad what the future holds with Dugan’s Travels for me.

Dugan's Travels has been a wonderful host agency. There are so many to choose from and yet I kept going back to Dugan's. I am so glad I made the decision to work with them. There is so much training and everyone has been so helpful along the way. I am so glad I chose them and feel great to be a part of this wonderful host family. Thank you, Dugan's Travels, for making my dreams of becoming a travel advisor a reality.

I started with Dugan's after working briefly with a local agency to organize group cruises. Jennifer was SO patient with me as I emailed her with question after question before committing. I am SO GLAD I did! Not only did Dugan's offer training to help me get started as a home-based agent, but they have continued to upgrade and revise the training offered. The support has been phenomenal, and I really feel like Dugan's is family-oriented and supportive of their agents. Since I started in 2011, they have added an excellent CRM program, in-person and virtual training and support, and agency FAM trips. I really can't imagine working with another host agency as Dugan's has provided everything I need to be successful on my own terms. There is no pressure to meet specific sales quotas, service fees and insurance costs are low, and I retain a larger portion of my commission than most other agencies. Dugan's is simply the best.

I've been with Dugan's since 7/2021. I started with no experience but have never felt out of place. With their encouragement and training, I achieved 5 Star status for 2023 and should again in 2024. My goals of retiring, working from home and lots of travel have been reached with their amazing help.