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Recent Reviews

Host Agency
Magical Moments Vacations has an amazing learning system as well as many assets to help you throughout the process to becoming an agent. My experience was quick and seamless, and I would recommend them to anyone looking to get into the field! Even when I had issues, the team worked with me to solve issues I was having. Whether it be a technical or timing issue, the team was nothing but amazing for me
Host Agency
⸻ My Experience with TravelOnly – Disappointing Communication & Treatment I wanted to share my experience with TravelOnly to help others make an informed decision. As someone who has invested significant time and money into this company, I expected professionalism, support, and fair treatment. Unfortunately, my recent interactions have been deeply disappointing. Despite my repeated requests, a simple payment matter that could have been accommodated was denied. The response I received addressed only a portion of my concerns while ignoring others, which I found frustrating and disheartening. This lack of communication and unwillingness to assist does not reflect well on the company’s approach to supporting its agents. What I found most concerning, however, was TravelOnly’s immediate reaction when I mentioned that I planned to share my experience online. Within a short time, I received the following message from them: Dear Shannon, We wish you every success in your future endeavors. However, we must address your recent communications. Your recent expressions of contempt and the threats you have made are taken very seriously by TravelOnly. Please be advised that we respectfully disagree with your opinions, and we reserve our right to refrain from commenting further on these matters outside of the appropriate legal channels. Accordingly, your agreement with TravelOnly is terminated effective immediately. Furthermore, should you choose to publish or disseminate any defamatory statements regarding TravelOnly, please be aware that we will pursue all available legal remedies, including seeking damages, under the applicable provisions for defamatory libel. We trust you will govern yourself accordingly. To me, this response was a clear attempt to silence fair criticism. Instead of addressing my concerns, they immediately terminated my agreement and threatened legal action simply because I intended to share my experience. In my opinion, this reaction speaks volumes about how they handle dissatisfaction and why so many agents have left. I believe transparency, accountability, and fair treatment are essential in any business relationship. I encourage anyone considering working with or booking through TravelOnly to do their research and ensure the company aligns with their values and expectations. I hope my experience serves as valuable insight for others.
Shannon LANGTON on TravelOnly
Host Agency
What do you like most about PlanitEasy? I started using PlanitEasy in 2020. There was a bit of a learning curve because I trained on it during the pandemic but then didn’t use it until a year later. There are loads of videos available and customer service is very responsive. It is an all in one solution for me, and I’m not even using all the features. Before PlanitEasy I needed a separate CRM and a separate task manager. It is very customizable. What are some areas of PlanitEasy's product that could be improved? I like keeping things simple and I think there might be an abundance of options that aren’t really needed. What problems does PlanitEasy solve for you? They keep adding more features but I haven’t starting using them yet. I know I could send emails through the platform but I tend to stock with Gmail because it’s easier for me to refer back to emails when I’m out of the office through the Gmail app rather than PlanitEasy. It solves having to have multiple programs.
Kim Giovacco on PlanitEasy
Host Agency Reviews is an independent website connecting travel agents to industry resources.

We connect advisors to host agencies, franchises, consortia, travel agency software, and industry events, while providing stellar resources through our blog and podcast. Founded by Steph Lee, HAR is the largest B2B travel industry directory on the web.

Oh, and we like to have fun. Lots of fun!

Owner
Hi, I’m Steph! I own the site. :)

I’m passionately curious, always up for something new! I love to travel, read/write, and meet new people. I have a sweet Aussie named Fennec and a boisterous Husky mix called Orion that keep me company!

I grew up in the travel industry, my parents’ travel agency was in the basement. Later on, I built and worked at a host agency for years. Sometimes I get so excited about things, I think I leave a trail of rainbows in my footprints! :)