Avoya Travel

I've been a proud member of Avoya Travel Network for 10 months, and it's been a game-changer for my travel business. Their support system is exceptional, from their knowledgeable staff to their cutting-edge technology. The resources they provide, including training, marketing materials, and industry insights, have been instrumental in growing my client base and offering unforgettable travel experiences.

Avoya’s Early Success program was crucial to my initial success. Their ongoing support is invaluable, especially from the Brand Sales Team who are always available to answer questions and provide guidance. The virtual and live events hosted by the events team are both informative and enjoyable.

One thing I particularly appreciate is Avoya's unwavering commitment to their agents' success. They've always been there to offer guidance, answer questions, and celebrate our achievements. I couldn't imagine partnering with any other host agency. Highly recommended!

I have been with Avoya for approximately 8 plus months and feel it was the best decision I could have made to start my new travel agency! They offer so much training, coaching to help you grow your company and the opportunity to take leads with them directly or build your personal clientele. The booking platform is easy to use! prior to making the decision to choose Avoya I researched many other host agencies. I nailed it with my choice! I 100% recommend Avoya if you are considering opening your travel agent!

I joined this incredible industry - working part time - almost a year ago. I probably wouldn't be here without the support of my host agency. Huge shout to the Avoya Travel Academy for the exceptional education and to the Network Enrichment Team, for teaching us everything about our booking engine. I received outstanding assistance from the Early Success Team and my development coach. Walking me through the first steps of owning a travel business and helping me find what I really want to represent and achieve. Next, I must mention the stellar Brand Sales Team, they are always there for us to help find the best promotions, assist in quoting and the list goes on. I am so grateful for Avoya's Event Team for organizing many amazing annual events, and my favorite: destination days. We have a chance to get to know different suppliers in depth and have one-on-one time with them. I can't list every department separately, but I am truly grateful I chose Avoya. Without a doubt, the best decision I made and I am looking forward to seeing my business growing and becoming more and more successful with each day!

For nearly 9 months, I've had the pleasure of being part of the Avoya Travel as an Independent Agency, and I'm thrilled with the exceptional training and support they offer. It's been a journey that started 4 years ago when I began my career as a travel advisor, and now, I've found a host agency in Avoya Travel that feels like a true partnership.

I cannot thank or praise the Avoya Network enough. I am new to sales and to the travel industry. Thanks to their incredible training, support, software system and leads program I have not only met but exceeded my wildest expectations.

The Early Success Program supported me through my learning process, helped me to develop processes and guided me through implementation. Having access to weekly zoom meeting with the leaders of the program and a personal coach made me feel supported and that they had my best interest in mind. Best of all, this is all free of charge. Have you priced sales coaching?

The live leads are nonstop. These are quality real time leads that have allowed me to build a base of business and has led to return customers.

The incredible software makes tracking sales, leads, important dates and more easier and more seamless. No need for separate accounting software.

I have been in the program for less than a year and have in excess of $1,000,000 in sales all through live leads.

If you are looking for a host agency Avoya is the only way to go.

I left Avoya after 6 months due to disagreement with their commission structure for leads and their marketing philosophy. I have been in sales my whole career - and this is the only company I know where the customer cannot choose who they work with.

As a new TA, I was enticed by the training and onboarding program, and the opportunity to get leads with Avoya. However, after I earned $80 on a $5000 cruise I realized their model is flawed. Basically, you earn 4.8% on most cruise leads - it is a 30-70 split on leads, with 30% to you....after deducting any offers you made to the client.

They want you to sell on value, but in training the first thing they push is to offer a discount or onboard credit. What they don't tell you is that any OBC you offer is deducted from your commission at the 80/20 or 30/70 lead split. Teaching you to offer a discount on your iniital call with a client is not adding value, and cuts your pay.

Avoya spends a lot of marketing, and they want to protect their investment - but the reason the leads stay with Avoya is because of the TA and how we bring the lead to closure, and maintain the customer relationship. However, they still keep the 30-70 split on all future deals as well.Even though they were only responsible for the initial lead.

And then we received a letter from their CEO that said they would sue any TA that left and worked with a client that was previously a lead. Meaning the customers you had fostered and nurtured were not allowed to leave Avoya and follow you. Never in my career had I ever seen a policy like this - while I should not be allowed to poach any leads if I left, a customer should be able to use me if they wanted to, and found me on their own. Avoya threatened all agents with lawsuits should a client follow us no matter what. That is not a company I wanted to be associated with.

I left and am very happy with my new agency I am associated with.

I have been affiliated with Avoya Travel for more than 10+ years. They are absolutely the best. My sales have increased from $250,000 year one to well over a million $+ each year. They have the most innovative team of specialists whose sole purpose is to help the travel agent thrive. Lots of education, training webinars, team support, everything needed to become successful in this industry. Thanks, Avoya Travel for being the best!

I started off in the travel industry working with another host agency that I was not happy with and one of my friends who's also a travel agent kept telling me to give Avoya a try. I'm so glad that I gave them a try and I'm happy to still have my travel agency business affiliated with them a year later. The support that I get from Avoya especially the Early Success Team and Brand Sales Departments is extremely wonderful. I will admit when I first joined Avoya I was struggling but that's because I didn't reach out for help and once I contacted Early Success at Avoya asking them for help I went from struggling to now ending every month with at least over $2,000 commission wise. The Early Success Team is a wonderful asset that I'm very glad that Avoya has for free where as with most other host agencies they charge you for a coaching session. Avoya has opportunities where you can meet with the senior leadership team in person. Avoya even invited me to attend the naming ceremony for Royal Caribbean Icon of the Seas where I got to meet so many of Avoya Senior Leadership Team in person and I even got to talk to Avoya CSO Phil Cappelli for a bit during the 3-day naming ceremony cruise to the Bahamas. The live leads program with Avoya is amazing not only are my customers from the live leads program but some of them are also referrals that I got from the leads that I claimed threw Avoya live leads program. Avoya has a long standing relationship with so many suppliers and whenever I have a question or a issue I know that Avoya support team is there to help me. I love how Avoya also has training/educational opportunities that are offered via Zoom. A lot of Avoya staff use to be IA's with Avoya so a lot of them talk from experience. Overall I'm very happy with my affiliation with Avoya and I should of went with Avoya in the first place. Now I'm actually getting ready to add agents under my license and expand my business. I also love how Avoya Early Success Department makes sure that I have goals set for myself and how they cheer me on and celebrate whenever I hit a goal.

I was with a previous host company for 2 years but I wanted more; therefore, I began a long search for a company to give me a little more knowledge that I was missing.
When I found and joined Avoya it was MORE than I expected! The coaching and available materials is a bit overwhelming (because they have so much available)!
I am very proud to be with Avoya and ALL the teams that is there to help is AWESOME!

I am totally new to the travel business and feel so lucky that my research led me to Avoya. Now that I have been with them for just under a year and have more knowledge about the industry, I can say that they are a great host agency! The Avoya University program to become a travel agent was excellent. After completing the program and taking the TAP test, they provide extensive training on using the Agent Power system for booking and managing travel. And, finally, being put into the Early Success program where they continue to guide and support my independent agency as I learn the business. I have had my personal ups and downs as I have navigated this new industry and the Avoya team has been rock solid and supportive to help me find success. I highly recommend Avoya!