Words literally can't explain how grateful I am to be partnered with Avoya. We literally have the best education for new agents and they also provide us with leads so no social media is required. I have only been in the network for almost 2 and a half months. I have learned more in the few months I've been with Avoya than any other agency I was a part of previously. The mentoring we receive keeps me hungry as an agent and helps me continue to make sales that are unheard of for someone who is this new to the industry. To anyone looking around for host agencies Avoya is literally the best host agency out there because we have the best technology, resources, and mentoring that you can get in the travel industry today. Thank you to our fabulous early success team and my early success coach Sandy for helping me get off to a fast start and supporting me in the many brands I sell as an IA. I can not wait to see where I will be a year from now.
My time with Avoya has been excellent! Despite my background of over 35 years in healthcare leadership, I am new to the travel industry. Avoya's outstanding education platform, ongoing personalized support, advanced software product, and live lead program have paved the way for a successful start to this new adventure. I highly recommend them.
I have been working with Avoya starting at the end of 2022. On top of the continous training they provide. Their Early Success Team and Brand Specialist team are top notch and always their to help if/When needed. They are constantly providing new marketing campaigns for their IA's. To be honest their really isn't anything bad I have to say.
I am very happy to have chosen Avoya Travel as my host agency. From the first conversation, they have supported me on my way and their team of knowledgeable and experienced professionals was always there to assist me at every step of my journey. They provide comprehensive training and resources to enhance your skills which is especially helpful at the beginning when everything can be overwhelming. Their lead system was another major aspect for me since it is again very helpful when starting your business. If you are seeking a host agency that genuinely cares about your growth and provides exceptional support, I wholeheartedly recommend joining them.
I began my journey with Avoya about 6 months ago. The training was excellent. It is online so you can move at your own pace. There is live support every step of the way. The trainers have a great deal of expertise and are very patient. About five months ago I began with my first client. The excellent support continued with Avoya's Early Success program. They offer outstanding workshops conducted by experts in the field. Upon completion of their Early Success program, the support continues. With every question I've had or challenge I've encountered, the Avoya team has been there with timely responses. Their platform for booking and managing travel is excellent. It's user friendly! Lastly, I credit my success, over $900,000 is sales in less than 5 months time, with the training and support I've received from the Avoya team.
I had high hopes when I started wit Avoya, did all my research - but there were some things they did not tell you - and some things which I guess as a new agent we learn
First, they left AmEx and are in transition this year with TLN. That means many times contracts have not been completed and commission payment are delayed 30-60 days. They do tell you this if you read their supplier resources - but as a large company they should be paying the commissions out while resolving contract and accounting issues with the vendors and partners.
Second, we are Independent Agents, and they do try to help us over the hump. But at the same time, there is a lack of best practices and they isolate us away from each other - so it is hard to share successes or be mentored by other IAs in the company.
The tech is an issue - their scripted email cannot be formatted (plain text only) and you need to use their webmail system, which is limited. You are overwhelmed with emails and webinars that are not filtered out or pertinent when starting up. Basically, the onboarding team is great, the onboarding support behind the scenes not so great. The newer modules and search engines do not have all the features of the basic ones - yes, they look pretty, but you can't search for St Lucia as a port on a cruise on the pretty search engine.
Leads are generally stale - most or 3-5 days old by the time they are offered to us. Either they have too many leads, or not enough IAs - either way the tech engaged means we do not get leads for a long time.
While probably the same at other agencies, at a 30% commission split on a 16% cruise lead means your net commission is 4.8%. Get in, get the high end specialties because you losing money on most of the leads (probable the same at other host agencies too).
If you complain, you are asked to leave. If you have issues that are not resoled, you are asked to leave. The management can be very defensive - open arms to get you to sign up, but don't make waves once onboard.
This is just my opinion, but I wish there was better IA mentoring and coaching from others, and a repository of the most successful best practices from other agencies to review.
I didn't know what I didn't know before I joined up, gotten a lot more knowledge now. Unsure if leaving the grass is any greener elsewhere, so will see what develops.
This reviewer may not have signed his name but he is not anonymous to us.
Avoya did not "leave" American Express. American Express chose to close out their Retail Travel Network and this is what prompted Avoya Travel to partner with Travel Leaders Network (TLN). Honestly, TLN is way more committed to the retail travel network, so we don't view this change as a negative.
The comments on tech are more an expression of the users' lack of knowledge and experience with the system; then of any lacking in technology. If only he had asked how to search for St. Lucia as a port, we could have easily explained how to do so in our advanced cruise search in our proprietary system, Agent Power.
We have many agencies claiming Avoya leads that are earning six-figure incomes. They are not focused on the commission share, but on their direct deposits each week. But no one is required to claim Avoya Live Leads, you are just as welcome to invest in your own marketing to find your own clients that come with higher commission split.
No one is asked to leave because they complain. We are not perfect; and we appreciate valid feedback. But people who are unprofessional or worse, abusive to Avoya employees, will be asked to leave or not have their agency's agreements renewed because the only rule we have for our Network is that they act with professionalism and integrity. Life is too short; if a business relationship is not working for either side or both, move on.
Another two years and our independent agency continues to benefit greatly from its relationship with Avoya. Foremost in our success story is the partnership for shared success; this is where Avoya truly excels. And thanks to our new consortia Travel Leaders Network and major investment by our co-presidents Avoya is powering forward.
Avoya has been home to me for six years now. The engaged, knowledgeable team of experts provide a huge lift for my 4-agent independent agency.
Review of Laura Burk and the Early Success Team (Melissa, Ed, Mandy) at Avoya Travel. This is an email I sent the team. If anyone is considering Avoya and are concerned if there is enough training for a new agency owner / travel advisor, I can assure you there is. There is so much available it is overwhelming, but the Early Success Team is AWESOME and helps you every step of the way.
Seriously, you and your team may get tired over answering the same questions over and over again, especially when the information is available to... r e a d! Each of these sessions that you create and present moves us one step closer to the "light bulb" flipping on and feeling empowered to "do this" and knowing we can find what we need. I couldn't imagine doing this without the steps laid out by Avoya. I certainly don't feel as lost and overwhelmed as I did in the beginning of this journey to change my entire life and start a business in my 50's! That is because of all of education, support, and constant attentiveness from our host agency. When I start to think, I don't need another webinar about a specific subject, that's when I learn the most or things start coming together so I am grateful!
I'm brand new and this is all I know regarding host agencies; however, I did a considerable amount of research before joining Avoya. My only concern is that it would only be cruise based but it is not. I have had great guidance and support while going through Avoya University and now the early success team is awesome. I will continue with new Travel Agent Education program soon. I feel as though the support from Avoya is for the long haul and if I'm successful, Avoya's successful and they are making sure I have the tools I need to build a very successful and profitable business with lifelong clientele.
“The Avoya Travel Family provides all of the tools needed for an Independent Agency to succeed in the travel business. They are continually innovating new ideas to assist the Travel Advisors with continual advantages over the competition. The Avoya Family model of shared success is hands above any of the competition. If you want to succeed as a Travel Advisor who has a support system that equals no other, please consider joining the Avoya Travel Network, it was the best decision of my Travel Advisor Career...It my over a Million Dollar Mark this year, Thank you Avoya for another great year of success!.”
I am an independent agent in the Avoya Network and am so happy I made the decision to join them eleven years ago! Avoya Travel provides everything a Travel Advisor needs to be successful in this ever changing environment. Education, Avoya University, Mastermind one on one assistance, live leads programs, innovative booking engine, strong consortium group incentives, and more! The commitment from the Anderson family mutual success model to assist the travel advisor is in my opinion the very best. The company is cutting edge and innovative, continually strive for success in the best ways possible. Thank you Avoya family for all that you've done for my agency over the past decade! 5 Stars out of 5 stars and two thumbs up, way up!
“Avoya Travel provides the best possible success model for the independent travel agencies within the Avoya Network. Avoya Travel provides the Best leadership overall for a Host Agency with innovative minds and ideas continuously being updated in order to remain productive and cutting edge. Thank you Avoya Travel family for including me in your network! Brando.”
What can I say, Avoya Travel is unparalleled in their approach to assisting the front line agents who deal with customers daily in creating an atmosphere that is a win-win for the customer, the independent agency and everyone at Avoya Travel who strives to make Travel enjoyable for thousands of people each year looking for an adventure! Since joining Avoya Travel my sales have steadily increased, my contacts with preferred providers is more personal and intimate, and my customers are satisfied! I mostly appreciate that we have a team of "Avoya Experts" behind the scenes creating the technology and tools necessary to compete in today's travel markets. The Anderson's have made me feel like part of a family that is wonderfully supportive, unique, and living for a purpose...the purpose of providing a wonderful travel experience for people from all over the world! Thank you Avoya family...Brando
Avoya Travel provides their agents with an extraordinary feel of extended family, and everything needed to succeed with superb support and all tools needed!
I have worked with Avoya for a year now and the quality of the leads are remarkable. They are very good at generating clients for my agency. I never thought I would ever sell 2 million again in my lifetime. After 2008 I thought well it's over for me! With Avoya I know that I will continue to get leads and the support I need for another great year!
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