Let me start by saying that I am not writing this to bad mouth any person. The people I have worked with are very nice; it’s Avoya’s process and that training leaves much to be desired. I have been with Avoya for five weeks now and can say that this agency is not a good fit for me as a new travel advisor. I have so far paid Avoya $600 for both a sign-up fee as well as two monthly fees. What I have received in return is about 100 video lessons on their booking system, Agent Power. I have an MBA and retired in April after a hugely successful career in sales, so I think it’s fair to say I’m a reasonably intelligent person. The Avoya videos are basically filled with an overwhelming amount of information overload so I have printed out the corresponding PDFs (and have gone through another $100 on ink cartridges and paper in the process) just to have a written “set of breadcrumbs” to refer to. I was very up front before signing up that this would be a part time job for me, but part time won’t get you through the four waves of tutorials on their booking system before you are in the hole for a lot of money in additional monthly fees. After that you move on to suppliers and specializing before you see a lead. Half way through the program a short video is slipped in essentially saying most of the leads are worthless which is what some others have stated in their reviews. If I could get my $500 fee back I would be on to one of the smaller boutique host agencies in a heartbeat as I know Avoya will not be my forever host agency. However, I am not throwing out $500. Six of my friends are pursuing a career in travel advising and we each selected a different host agency to train with…different in size as well as affiliation with consortia. We are comparing what you get for your money in terms of human interaction, mentoring and training so that we can help other people make better choices when they select a host agency to join. Avoya is a large agency and has been around awhile so there are people who gel with their way of doing things. I feel like a small fish in a big pond here; someone they are collecting money from in exchange for rote videos and a veiled threat of not being kept on after a certain period of time. I am going to ride their training out so I can at least do a fair comparison with the training my six friends are getting at other agencies. The silver lining is I will have a tax write off in March for all the money I have spent without being in a position to earn a dime.

When I joined Avoya, I was completely new to the travel industry. I had a passion for travel and was looking to turn that into a successful, stay-at-home business. Initially, I signed on with another host agency, but within just two weeks, I realized I needed more education, structure, and support—and that’s exactly what Avoya offered.

The Live Leads program was incredibly appealing to me. The leads are high quality, and I was able to sell over $2 million in travel my first year entirely from Live Leads.

I was also drawn to Avoya’s modern, user-friendly platform. Their technology, clean branding, and professional marketing assets really aligned with the business image I wanted to present.

Most importantly, the support you receive is unmatched. I never feel alone. From training to day-to-day guidance, Avoya truly sets you up for success. I’m so grateful I made the leap—it has given me the chance to earn a strong income while still being home with my kids. I can’t speak highly enough about this experience.

“I cannot thank or praise the Avoya Network enough. I am new to sales and to the travel industry. Thanks to their incredible training, support, software system and leads program I have not only met but exceeded my wildest expectations.

The Early Success Program supported me through my learning process, helped me to develop processes and guided me through implementation. Having access to weekly zoom meeting with the leaders of the program and a personal coach made me feel supported and that they had my best interest in mind. Best of all, this is all free of charge. Have you priced sales coaching?

The live leads are nonstop. These are quality real time leads that have allowed me to build a base of business and has led to return customers.

The incredible software makes tracking sales, leads, important dates and more easier and more seamless. No need for separate accounting software.

I have been in the program for less than a year and have in excess of $1,000,000 in sales all through live leads.

If you are looking for a host agency Avoya is the only way to go.”

Great place to start. Nice split for own clients and a good program for taking leads if you want. The leads are a great way to get started. Nice events and good networking apportunities. Agent Power is their booking system and helps with back office and booking. Travel Leaders Network is the consortium and is great for booking extra perks for groups as well as providing education to use in my business.

I've been a proud member of Avoya Travel Network for 10 months, and it's been a game-changer for my travel business. Their support system is exceptional, from their knowledgeable staff to their cutting-edge technology. The resources they provide, including training, marketing materials, and industry insights, have been instrumental in growing my client base and offering unforgettable travel experiences.

Avoya’s Early Success program was crucial to my initial success. Their ongoing support is invaluable, especially from the Brand Sales Team who are always available to answer questions and provide guidance. The virtual and live events hosted by the events team are both informative and enjoyable.

One thing I particularly appreciate is Avoya's unwavering commitment to their agents' success. They've always been there to offer guidance, answer questions, and celebrate our achievements. I couldn't imagine partnering with any other host agency. Highly recommended!

I have been with Avoya for approximately 8 plus months and feel it was the best decision I could have made to start my new travel agency! They offer so much training, coaching to help you grow your company and the opportunity to take leads with them directly or build your personal clientele. The booking platform is easy to use! prior to making the decision to choose Avoya I researched many other host agencies. I nailed it with my choice! I 100% recommend Avoya if you are considering opening your travel agent!

I joined this incredible industry - working part time - almost a year ago. I probably wouldn't be here without the support of my host agency. Huge shout to the Avoya Travel Academy for the exceptional education and to the Network Enrichment Team, for teaching us everything about our booking engine. I received outstanding assistance from the Early Success Team and my development coach. Walking me through the first steps of owning a travel business and helping me find what I really want to represent and achieve. Next, I must mention the stellar Brand Sales Team, they are always there for us to help find the best promotions, assist in quoting and the list goes on. I am so grateful for Avoya's Event Team for organizing many amazing annual events, and my favorite: destination days. We have a chance to get to know different suppliers in depth and have one-on-one time with them. I can't list every department separately, but I am truly grateful I chose Avoya. Without a doubt, the best decision I made and I am looking forward to seeing my business growing and becoming more and more successful with each day!

For nearly 9 months, I've had the pleasure of being part of the Avoya Travel as an Independent Agency, and I'm thrilled with the exceptional training and support they offer. It's been a journey that started 4 years ago when I began my career as a travel advisor, and now, I've found a host agency in Avoya Travel that feels like a true partnership.

I left Avoya after 6 months due to disagreement with their commission structure for leads and their marketing philosophy. I have been in sales my whole career - and this is the only company I know where the customer cannot choose who they work with.

As a new TA, I was enticed by the training and onboarding program, and the opportunity to get leads with Avoya. However, after I earned $80 on a $5000 cruise I realized their model is flawed. Basically, you earn 4.8% on most cruise leads - it is a 30-70 split on leads, with 30% to you....after deducting any offers you made to the client.

They want you to sell on value, but in training the first thing they push is to offer a discount or onboard credit. What they don't tell you is that any OBC you offer is deducted from your commission at the 80/20 or 30/70 lead split. Teaching you to offer a discount on your iniital call with a client is not adding value, and cuts your pay.

Avoya spends a lot of marketing, and they want to protect their investment - but the reason the leads stay with Avoya is because of the TA and how we bring the lead to closure, and maintain the customer relationship. However, they still keep the 30-70 split on all future deals as well.Even though they were only responsible for the initial lead.

And then we received a letter from their CEO that said they would sue any TA that left and worked with a client that was previously a lead. Meaning the customers you had fostered and nurtured were not allowed to leave Avoya and follow you. Never in my career had I ever seen a policy like this - while I should not be allowed to poach any leads if I left, a customer should be able to use me if they wanted to, and found me on their own. Avoya threatened all agents with lawsuits should a client follow us no matter what. That is not a company I wanted to be associated with.

I left and am very happy with my new agency I am associated with.

I have been affiliated with Avoya Travel for more than 10+ years. They are absolutely the best. My sales have increased from $250,000 year one to well over a million $+ each year. They have the most innovative team of specialists whose sole purpose is to help the travel agent thrive. Lots of education, training webinars, team support, everything needed to become successful in this industry. Thanks, Avoya Travel for being the best!