We are seeking a detail-oriented and highly organized Online Travel Consultant to join our fully remote team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. In this role you will be responsible for coordinating travel itineraries, managing bookings, and providing exceptional customer service to clients.

Responsibilities:

• Travel Planning: Collaborate with clients to understand their travel preferences and requirements. Create customized travel itineraries, including flights, accommodations, transportation, and activities.
• Booking Management: Handle the end-to-end process of booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and efficiency in all reservations.
• Communication: Maintain regular communication with clients to provide updates, answer inquiries, and address any concerns. Establish and nurture strong relationships with travel partners.
• Problem Resolution: Proactively identify and resolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective solutions to ensure a positive experience for clients.
• Training: Attend live and online training programs to earn travel industry certifications in order to gain knowledge and expertise in booking travel for clients
• Documentation: Manage all travel-related documentation, including tickets, confirmations, and visas. Ensure that clients receive all the necessary information before their journey.
• Travel Trends and Updates: Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience.
• Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.
• Customer Service: Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process.

Requirements

• Qualifications:
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Good at problem solving
• Able to work independently
• Goal oriented
• Positive and professional demeanor
• Time management and organization skills
• Self-starter, positive mind-set, self-motivated
• Excellent written and verbal communication skills
• Must have computer and/or smartphone
• Must be 18 years or older

Benefits

• Fully remote - work from anywhere you choose
• Flexible work schedule - Make your own hours and schedule, full-time or part-time
• No experience required - unlimited training provided
• Access to earned travel industry certifications
• Access to online and live travel industry training
• One-on-One and team coaching
• No sales quota
• Travel discounts
• Performance based earning with uncapped income potential
• Access to regular incentives, trips, prizes
• Great company culture
• Access to bonuses

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Travel Consultant, Raleigh, North Carolina, United States