What do you like most about LuxRally Travel CRM?
This CRM is amazing! Easy to use and effecient as you can create and run pricing for multiple hotels at once. You can then evaluate pricing from a vast variety of suppliers/wholesalers in minutes and have your client booked knowing that you are getting the best commission for yourself.

What are some areas of LuxRally Travel CRM's product that could be improved?
None that I can think of - however they quickly act on any feedback.

What problems does LuxRally Travel CRM solve for you?
Effeciency for booking hotels, airfare, tours and transportation!

What do you like most about LuxRally Travel CRM?
The CRM that LuxRally Travel has built is honestly one of the biggest reasons I’ve been able to scale my business the way I have.
It’s not just a place to store client information. It’s fully connected to FastBook, so everything from sourcing rates to booking to follow-up lives in one system. That alone removes a lot of the friction you typically get with multiple platforms.
FastBook is where it really stands out. Being able to pull hundreds of rates across suppliers in seconds completely changes how quickly you can quote and close. It’s built for speed, not for browsing, which aligns with how I prefer to work anyway. I’m not spending time jumping between systems or building out overly polished proposals, I can move quickly and confidently, especially with one of the latest features creating itinerary proposals clients can approve and pay with rates re-verifying for availability and accuracy live.
The power of NET rates is another major advantage. Having control over margin and being able to adjust commission depending on the booking gives a level of flexibility that most systems don’t offer. You can stay competitive with what clients are seeing online while still protecting your earnings, which is critical.
From an admin standpoint, it’s extremely efficient. A lot of what used to be manual, invoicing, commission tracking, payment collection, is automated within the system. I am time poor so having these admin tasks made more efficient is critical to me. The CRM also handles client profiles, reminders, and follow-ups in a way that actually supports your workflow instead of slowing you down.
What I appreciate most is that it’s clearly built by someone who understands how agents need to work to be successful. It’s not overcomplicated, and it’s not trying to be everything. It’s designed to help you move faster, close more, and spend less time on admin.
If you’re used to more traditional CRMs, it might feel overwhelming at first, in a good way, but once you get into it, it’s hard to go back.

What are some areas of LuxRally Travel CRM's product that could be improved?
The founder David is constantly improving the CRM. If we have feature requests, or concerns, we share them and often times they're coded and live the same day. Cruise Nets is coming next!

What problems does LuxRally Travel CRM solve for you?
It solves the biggest operational bottlenecks in my business, speed, fragmentation, and margin control. Instead of jumping between multiple systems to source rates, build quotes, track clients, and manage payments, everything is in one place. FastBook allows me to pull competitive options instantly, and access to net rates gives me control over pricing and profitability. It removes a lot of manual admin and lets me focus on moving quickly and taking care of my clients.

What do you like most about LuxRally Travel CRM?
I like how easy it is to use and it keeps everything organized!

What are some areas of LuxRally Travel CRM's product that could be improved?
None at the moment! This system makes things seem less and easy to work with!

What problems does LuxRally Travel CRM solve for you?
It helps me provide amazing customer service experiences! Having everything in one place I can book a trip within minutes for many clients!

What do you like most about LuxRally Travel CRM?
I have tested other CRMs and Iove LRT's CRM. It is user friendly and has everything built in. I'm so happy I switched agencies because I yet to see what LRT offers. The system truly sets advisors up for success to run our business from our phones. The new Google Map feature and most recently itinerary features are top notch. It just keeps getting better.

What are some areas of LuxRally Travel CRM's product that could be improved?
There's about a 60 second wait/delay, but it's not terrible.

What problems does LuxRally Travel CRM solve for you?
Searching bookings more efficiently, booking management, accounting, it's a one stop shop for me.

What do you like most about LuxRally Travel CRM?
I was looking for a remote role in the travel industry where I could really tap into my passion for planning trips, and I happened to come across LuxRally Travel. From the start, the whole process felt welcoming, supportive, and well-organized.
What truly sets this company apart is the leadership. David Eisen and his wife Courtney are an incredibly innovative and talented team who clearly pour their heart and soul into everything they build. Month after month, they continue to introduce thoughtful improvements and forward-thinking ideas that keep the company evolving and ahead of the curve. They are not only inspiring leaders but also amazing people to work with.
Their proprietary CRM and booking system is absolutely next level—intuitive, powerful, and constantly improving. It gives us a real edge in delivering seamless, high-quality service to our clients. Combined with the depth of training, regular vendor meetings, and ongoing education, I always feel informed, confident, and equipped to succeed.
The training program is extensive and tailored specifically to the luxury market, which has helped me grow tremendously as an advisor. The support system is equally impressive—responsive, knowledgeable, and genuinely invested in each agent’s success. We also stay consistently connected through regular conference calls, including meetings with leadership.
Another standout is the relationships LuxRally has built with top-tier vendors. These partnerships allow us to offer exclusive perks, exceptional service, and elevated experiences our clients simply wouldn’t be able to access on their own.
From the cutting-edge technology and collaborative environment to the in-house concierge team that delivers a true high-touch experience, everything is designed with excellence in mind. On top of that, the flexibility of not being tied to specific suppliers means we can always secure the best options and rates for our clients—without charging any fees to agents or clients.

What are some areas of LuxRally Travel CRM's product that could be improved?
I do not find any., its effective, its constantly adding more features

What problems does LuxRally Travel CRM solve for you?
The LuxRally Travel CRM allows me to efficiently compare multiple rates across different vendors at once, so I can provide quick, accurate, and competitive options to my clients.

What do you like most about LuxRally Travel CRM?
The LuxRally Travel CRM is a game changer. Being able to pull hundreds of rates from multiple suppliers in seconds is amazing! Having it also track invoices, and client data save me so much time. The fact that you can also book rental cars, transfers, tours, air, cruises, and insurance all from the same platform is unheard of. I love it, and feel very fortunate that I am able to use this platform to make my job easier and my pricing more competitive.

What are some areas of LuxRally Travel CRM's product that could be improved?
The developer is already making improvements before I can even think of any needs!

What problems does LuxRally Travel CRM solve for you?
It makes price shopping, invoicing, client data management all so easy.

What do you like most about LuxRally Travel CRM?
LuxRally stands in a class of its own when it comes to travel agency technology. Their CRM was purpose-built to streamline the client experience, from sending out professional quotes to securely storing customer information, setting reminders about payment and executing the process and the integration across their full suite of proprietary software is seamless. Founder, David Eisen brings a background in cybersecurity for defense contractors, which means client data security is foundational. David & Courtney Eisen have built a truly innovative Travel Agency from the training provided all the way to their CRM. If you're evaluating CRM solutions for your travel agency, LuxRally isn't just a strong contender, it's the benchmark everything else should be measured against.

What are some areas of LuxRally Travel CRM's product that could be improved?
The one enhancement I'd love to see explored in a future update would be the ability to scan securely store identification documents, such as passports and driver's licenses directly within the CRM. Given the robust security infrastructure already in place this would feel like a natural integration to streamline the client onboarding process and reduce manual data entry. Not even sure if this is a viable option.

What problems does LuxRally Travel CRM solve for you?
Everything. Bullet points of what it solves:
-Disorganized Client Management
-Slow, inconsistent quoting
-Data Security issues
-Disconnected Software tools
-Poor onboarding of clients and ongoing support

What do you like most about LuxRally Travel CRM?
LuxRally CRM makes everything so much easier. We can add clients and send cc authorizations in seconds. All the client info flows into Fastbook (our booking engine), and helps us to book things so quickly without having to re-enter client info. We can also set it to charge a card before the due date and create payment plans. Our founder and CEO, David Eisen, is constantly improving and adding features as well!

What are some areas of LuxRally Travel CRM's product that could be improved?
David is always working on adding features that will help us to be more efficient.

What problems does LuxRally Travel CRM solve for you?
LuxRally CRM saves time, prevents auto-cancellations, and keeps track of clients and commissions, just to name a few highlights.

What do you like most about LuxRally Travel CRM?
What I love most about the LuxRally Travel CRM is that I have access to everything in one place. It's a platform that focuses on efficiency and it continues to evolve. I find myself have to go less and less to external, third-party sites because LuxRally Travel's system has it all. The quality I look for in any software that i'm loyal to, is growth. I want to know that the system is constantly being improved, new features are being added, the users are being listenend to and changes are being made to enhance the experience. It's easy, fast (considering all the work going on behind the scenes) and it keeps getting better with time.

What are some areas of LuxRally Travel CRM's product that could be improved?
Every software has it's bugs and areas of opportunity. What I've experienced is that as soon as something is brought to their attention, they immediately work to improve it. I can't think of anything at the moment but little things like, I perhaps being able to add a PDF of the client profile to the client file. I've also worked in the tech industry for 15 years now so I know there are priorities and they've honestly got bigger fish to fry. The improvements are creating more opportunity for user preferences. I know that will come with time.

What problems does LuxRally Travel CRM solve for you?
It relieves the cognitive load of having to manually search for rates and book clients on different platforms. It makes accounting easy and mostly effortless. It solves a lot of problems that I don't even realize I don't have because I began my journey as an advisor with this tool in hand. Can't imagine doing the work I do without it.

What do you like most about LuxRally Travel CRM?
What initially drew me to LuxRally was simple: the tech. In an industry still held together by patchwork systems and workarounds, the LuxRally CRM is—by a meaningful margin—the most advanced, cohesive platform I’ve seen. But what really sets it apart isn’t just what the technology does—it’s how it’s built. Because LuxRally’s CEO, David Eisen, is also the architect behind the platform, technology isn’t a support function—it’s the core of the business. That eliminates one of the biggest bottlenecks in travel tech: the lag between what advisors actually need and what gets built. There’s no translation layer, no backlog lost in product meetings—just immediate alignment between real-world use and development.

One of the biggest perks to the system is consolidation. Instead of bouncing between CRMs, supplier portals, proposal tools, and AI apps, everything lives in one ecosystem—from sourcing and pricing to proposal generation and payment collection. The result is not just efficiency, but momentum. You can build, refine, and close a trip while the client is still engaged—something that’s surprisingly rare in this space, but actively encouraged at LuxRally. And the speed at which you can close deals is mind-boggling.

The FastBook engine, with its embedded AI, is where things get supercharged. Unlike generic AI tools, it’s grounded in live inventory and real pricing, which means you’re not just generating ideas—you’re working with bookable reality. That alone removes a huge amount of friction and second-guessing. So yeah, can your clients use generic AI to “build their own trips”? Sure. But how good is an itinerary if you can’t actually book it?

On the business side, the flexibility around commissions and NET rates is a subtle but incredible advantage in the market. It opens up margin control in a way most platforms don’t, while also improving cash flow timing—something that becomes increasingly important as volume scales.

What are some areas of LuxRally Travel CRM's product that could be improved?
As with any product launch, there will be bugs: and there were when FastBook AI was released. That said, in the time it took me to notice an error, omission, or something off kilter, David was already working on new releases and updates. In other words, updates are pushed so frequently that not even I can keep up with the improvements.

What problems does LuxRally Travel CRM solve for you?
LuxRally doesn’t just improve individual steps in the workflow—it compresses the entire lifecycle of a booking. Less friction, faster turnaround, higher close rates. In an industry crowded with incremental improvements and outdated tech, this is one of the few platforms that feels like a true step change. And I’m glad I joined the company making the biggest waves.