What do you like most about LuxRally Travel CRM?
What stands out most to me is that this CRM was clearly built by someone who actually understands what travel advisors deal with every day. David Eisen didn’t just create another generic CRM and slap a travel label on it. He has built an entire ecosystem specifically for travel advisors, and it keeps growing at an incredible pace.
The fact that we can search and book hotels, flights, transfers, car rentals, insurance, tours, and soon cruises, all inside one system, is something I honestly have not seen another host agency accomplish at this level. Instead of bouncing between tabs, supplier sites, spreadsheets, and emails, so much of the workflow lives in one place now.
I also appreciate that the system is constantly evolving. New tools and improvements show up regularly, and agent feedback actually matters. You can tell this wasn’t built by a corporation disconnected from the real work of selling and managing travel.
What are some areas of LuxRally Travel CRM's product that could be improved?
Because the platform is growing so quickly, there are occasionally features that are still being refined or expanded. But candidly, that’s also part of the strength of the system. Improvements happen fast, and things agents ask for often end up implemented much sooner than expected.
What problems does LuxRally Travel CRM solve for you?
It saves an incredible amount of time and mental clutter. Before, I felt like I had pieces of my business scattered everywhere between supplier websites, notes, confirmations, emails, and quote tools. Now I can manage much more of the client experience from one central place.
It also helps me present a more professional experience to clients. Quotes, itineraries, and communication feel far more streamlined and polished, which allows me to spend less time chasing logistics and more time actually serving people well.
What do you like most about LuxRally Travel CRM?
What I appreciate most about the LuxRally Travel CRM is its thoughtful design and overall functionality. The platform is exceptionally well-structured, intuitive, and easy to navigate, which makes day-to-day operations seamless and efficient. It centralizes all the essential tools and information needed to successfully manage client relationships, bookings, and itineraries, eliminating the need for multiple systems.
Additionally, the CRM demonstrates a clear understanding of the workflow and demands of modern travel advisors. Its user-friendly interface, combined with its comprehensive capabilities, allows me to focus more on delivering a high-quality client experience rather than managing administrative tasks. Overall, it is a highly effective and reliable system that fully supports my work as a travel professional.
What are some areas of LuxRally Travel CRM's product that could be improved?
The agency owner continues to build out innovative features that I really appreciate.
What problems does LuxRally Travel CRM solve for you?
The LuxRally Travel CRM solves several key challenges that are common in managing a travel business. Most importantly, it eliminates the need to juggle multiple platforms by centralizing client information, trip details, communications, and booking data all in one place. This significantly reduces the risk of errors, missed details, or duplicated work.
It also streamlines my workflow by organizing tasks, timelines, and client interactions in a clear and efficient manner. Prior to using the CRM, keeping track of multiple clients, itineraries, and follow-ups could feel overwhelming. Now, everything is structured and easily accessible, which improves both my productivity and responsiveness.
What do you like most about LuxRally Travel CRM?
LRT CRM is very intuitive and easy to navigate, making it simple to manage client data, bookings, itineraries, reminders, and vendor contacts all in one place. I can also quickly generate invoices without needing multiple systems, which saves time and reduces errors. Overall, it streamlines my workflow and keeps everything organized.
What are some areas of LuxRally Travel CRM's product that could be improved?
I’d love to see a location-based search feature that allows to price shop multiple properties simultaneously, making it faster and easier to find the best options. There’s already a similar capability within the “favorites list search,” so bringing that functionality into the main “hotel search” field would be a valuable enhancement.
What problems does LuxRally Travel CRM solve for you?
I enjoy the ability to book hotels, cruises, air, transfers, activities, and insurance all in one place, which is a major time-saver. It also minimizes errors and allows me to deliver a more efficient and professional service to my clients.
What do you like most about LuxRally Travel CRM?
I love the CRM! It’s super user-friendly (no tech headaches here!) and has basically everything built right in, which makes my little organization-loving heart very happy. I’m still working on becoming quicker with finding things in the CRM, but that will come with more experience. I love that I can access the CRM from my phone like some kind of travel-planning wizard.
What are some areas of LuxRally Travel CRM's product that could be improved?
I wish there was a link in the CRM to the vendor that connects you to the vendor in case of changes needing to be made. Something that would auto-populate to our personal email that has all the information needed (contact email, vendor confirmation #, dates of travel, etc) so it can be a quick line of communication.
What problems does LuxRally Travel CRM solve for you?
Oh, just casually saving my sanity on a daily basis. Booking searches? Faster. Trip management? Smoother. Accounting? All in one tidy little place (be still my organized heart). It’s basically the command center for my business; kind of like mission control, but with better vacations
What do you like most about LuxRally Travel CRM?
The CRM condenses all the research and quoting into one so the process is much quicker. And we have total control of our commission percentages. It really allows you to take control of your travel business.
What are some areas of LuxRally Travel CRM's product that could be improved?
There are some glitches sometimes with rates that aren’t actually bookable. But the technology does always seem to be moving forward.
What problems does LuxRally Travel CRM solve for you?
The CRM allows me to save my quotes for later and customize everything. And the list function allows me to compare top hotels for certain locations to better advise luxury clients in no time.
What do you like most about LuxRally Travel CRM?
The owners care about helping people succeed. They are also always improving their own proprietary software with new features and updates all of the time.
What are some areas of LuxRally Travel CRM's product that could be improved?
They are given suggestions all of the time and are quick to add any helpful features.
What problems does LuxRally Travel CRM solve for you?
We do not have to log into 20 websites to price shop for our clients. In addition the system creates an itinerary to send to the client.
What do you like most about LuxRally Travel CRM?
It’s super easy to use and makes the entire process of quoting a client take under 2 minutes. It auto searches all vendors and does the price shopping for you
What are some areas of LuxRally Travel CRM's product that could be improved?
The main enhancement request I had was fixed recently, where we can now send itineraries to clients with one click. They took it a step further by also adding live price updating and auto booking from itinerary if the client chooses to proceed.
What problems does LuxRally Travel CRM solve for you?
Makes being an agent a lot more efficient! It takes the price shopping experience down to 90 seconds and also searches vendors that dont even have a frontend portal for agents, giving us unprecedented access to suppliers
What do you like most about LuxRally Travel CRM?
I love that it pulls all different types of pricing into one place, so I don't have to go searching across multiple platforms to find the best rates/ benefits for my clients. It's also very easy to use and explain to clients - I can send them the information about their trip from the CRM AND they have an incredibly cool AI system that allows us to help create trips!
What are some areas of LuxRally Travel CRM's product that could be improved?
Glitches or bugs happen occasionally, but these get sorted out very quickly and updates are consistently being made.
What problems does LuxRally Travel CRM solve for you?
Fastbook AI has transformed how I research and present travel options, particularly when clients are still exploring ideas and need guidance narrowing their choices. The platform draws from a curated selection of trusted, high-quality properties and quickly generates tailored recommendations aligned with each traveler’s preferences (including their budget), complete with up-to-date pricing.
Although many travelers can use general AI tools on their own, this technology is purpose-built for travel advisors. It integrates curated supplier partnerships, live pricing, and smart recommendation tools, allowing me to deliver a more streamlined, informed, and elevated planning experience from start to finish.
What do you like most about LuxRally Travel CRM?
I’m genuinely so happy I found the right fit with LuxRally. Their technology is truly best-in-class—I can quote and book clients in minutes without making anyone wait, which allows me to handle a higher volume with ease.
This agency is built for serious advisors who want to grow a real career and make strong income. They also provide an intense but incredibly informative training program that truly teaches you how to become a top luxury agent in the game.
The support is unmatched, from the in-house concierge team to incredibly responsive tech support—you’re never on your own, even in complex situations. I’m so excited for many years ahead with LuxRally!
What are some areas of LuxRally Travel CRM's product that could be improved?
I’d love the ability to search by location and quickly pull starting rates across multiple properties at once. That would make comparing options even more efficient. That said, new features and search capabilities have been added consistently over the past year, so I’m confident improvements will continue.
What problems does LuxRally Travel CRM solve for you?
The introduction of Fastbook AI has made it incredibly easy to explore options, especially when a client is unsure of what they want and I need to quickly narrow things down. It pulls from vetted lists of premier properties that I feel confident recommending and can tailor suggestions based on guest preferences with near-instant pricing.
While anyone can use ChatGPT to plan a trip, our AI is built specifically for travel advisors—combining curated inventory, real-time pricing, and intelligent recommendations that allow me to deliver a far more elevated and efficient client experience.
What do you like most about LuxRally Travel CRM?
It simplifies sending and tracking itineraries, commissions, client information, and more. I can setup reminders for payment due dates, birthdays, client travel dates all show up on my dashboard and are easy to read at a glance.
What are some areas of LuxRally Travel CRM's product that could be improved?
I’m not sure what to write here because I wouldn’t know what to ask for. What I do know is there are new features coming consistently and appropriate updates.
What problems does LuxRally Travel CRM solve for you?
Tracking the small details. Remembering birthdays is huge as my clients really enjoy their birthday cards I mail them. The dashboard and having all of the necessary reminders in one place at a glance to help me stay on task.
What do you like most about LuxRally Travel CRM?
It is full of excellent recommendations based on real travel agent expertise. It gives agents access to net rates allowing them to save their clients lots of money and adjustable commissions. AI is an option to help search for the best properties. You are able to search hundreds of rates in a minute or less!
What are some areas of LuxRally Travel CRM's product that could be improved?
The ability to book cruises, which is in the works, and clearer room mapping/bedding type in some cases.
What problems does LuxRally Travel CRM solve for you?
It makes me confident I’m booking my clients at the best properties at the best rates, and makes the process fast and easy!
