This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV
As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family!
It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.
A day in the life of a Vacation Travel Advisor may include:
- Responding to client travel requests for reservations (airline, hotel, rental car, or other modes of transportation) in an efficient, courteous and timely manner.
- Actively planning and selling transportation, accommodations, insurance and other travel services to leisure travelers by understanding clients needs.
- Supporting Fox World Travel preferred suppliers to ensure quality vacations for clients and remain informed of all supplier rules and regulations and current affairs.
- Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
- Supporting all functions relating to the booking from start to finish, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to the client’s request and industry requirements; maintaining up-to-date client files.
- Ensuring optimum customer service through effective use of computer systems, positive telephone techniques, and positive customer facing scenarios.
- Operating with sense of urgency and interest and conveying that to the traveler through actions.
- Participating in trade show functions and other promotional events to increase sales and promote travel products, as requested.
- Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect.
- Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; staying abreast of developments in foreign countries that may influence travel arrangements; staying updated with technological advances and offerings of resorts, tour operators and transportation companies around the world.
- Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
- Other duties, projects and alternate assignments as determined by business need.
You’ll Love This Job If You Have
- At least 1 year of experience working with travel booking sites/tools and Customer Relationship Management programs is ideal; experience with ClientBase preferred
- Strong sales acumen
- The ability to interact and negotiate effectively
- Enthusiasm and passion for the travel industry
- Demonstrated knowledge of industry codes and practices, as well as have an understanding of international travel requirements, i.e. visas, passports, immunization requirements, etc.
- The ability to work effectively in a team environment
- The ability to maintain work volume and quality consistent with standards and expectations
- Self-motivation; demonstrating initiative with a strong commitment to personal goals, self-development, objectives and work ethic
- A good sense of geography and workings of travel industry in order to understand how to plan trips and construct itineraries
- The ability to manage multiple competing priorities while demonstrating ability to remain flexible in a changing work environment
- Customer-focus and are service-oriented
- The ability to communicate effectively and exhibit excellent customer service skills while promoting and selling travel products and services
- Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly
- Flexibility to work evening and weekend hours during normal and/or peak travel periods and during emergency travel situations
- Willingness and ability to travel to destination locations; ability to travel by airplane, boat, rail and/or car up to 15-25% of time
- Knowledge and demonstrated proficiency of all Microsoft Office applications
- First-hand personal travel/destination experience (preferred)
This Opportunity Might Be For You If You Possess
- Computer skills
- Organizational and planning skills
- Communication proficiency – verbal and written; appropriate use of grammar; listening
- Information gathering and monitoring skills
- Problem solving skills
- Attention to detail and accuracy
- Flexibility; ability to work efficiently and effectively with frequent interruptions
Occasional business travel, overnight stay may be required for training events, travel shows, vendor functions, familiarization visits and to visit Fox World Travel locations.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.
While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.
The incumbent may occasionally be required to lift up to 50 pounds
Incumbent must be able to travel by airplane, rail, boat and/or car at any given time as required by the position. Ability to drive to client and company locations.
Work Environment
The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.
For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job;
extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.
Occasional business travel, overnight stay may be required – up to 15%. Ability to drive to home inspection locations, if required.
If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.
Work hard, play hard and travel often with the Fox World Travel Team today!
Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.
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