Location: Fully Remote (EST Hours)

Duration: 18-Month Contract with Potential for Direct Hire

Interview Process: 2 Virtual Interviews

Pay Rate: 32-38/hr

W2

Overview

We are seeking a Travel & Expense Operations Support Specialist to join a global organization and support employees with a wide range of travel and expense-related issues. This is a highly collaborative, customer-focused role responsible for helping travelers navigate corporate travel programs, expense reporting processes, travel policies, and booking-related challenges.

The ideal candidate has extensive experience supporting travel and expense operations, deep knowledge of Concur, familiarity with Travel Management Companies (TMCs), and an understanding of travel industry processes and Global Distribution Systems (GDS).

Success in this role requires strong problem-solving abilities, excellent communication skills, and the ability to remain organized and responsive in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for employee travel and expense support inquiries received through email.
• Assist travelers with booking, expense reporting, reimbursement, and policy-related questions.
• Troubleshoot issues within Concur and support users through travel and expense-related processes.
• Interpret and apply travel policies while providing guidance to employees and stakeholders.
• Support traveler profile maintenance, organizational updates, and user administration activities.
• Investigate and resolve expense report errors, approval issues, aged expenses, and reconciliation discrepancies.
• Partner with internal stakeholders and external travel providers to resolve escalated travel issues.
• Support corporate card administration activities, including account maintenance and issue resolution.
• Build, maintain, and distribute travel and expense reporting as needed.
• Document processes, procedures, and training materials to improve operational efficiency.
• Assist with ongoing travel and expense initiatives, process improvements, and system transition activities.

Required Qualifications

• 2+ years of Travel & Expense (T&E) operations, travel administration, or corporate travel support experience.
• Strong hands-on experience with SAP Concur.
• Experience supporting end users with travel booking, expense reporting, and policy-related inquiries.
• Knowledge of corporate travel programs, travel policies, and expense management processes.
• Experience working with Travel Management Companies (TMCs).
• Understanding of end-to-end expense processing, reconciliation, and reporting.
• Familiarity with corporate card programs and related support activities.
• Strong written communication skills with experience supporting users through email-based ticket queues.
• Ability to manage multiple priorities and work effectively in a high-volume environment.

Preferred Qualifications

• Experience with GDS platforms such as Sabre, Amadeus, Galileo, or Worldspan.
• Experience supporting global travel programs and multiple travel policies.
• Exposure to Navan or other travel and expense management platforms.
• Experience with system implementations, migrations, UAT testing, or process improvement initiatives.
• Experience creating SOPs, user guides, or training documentation.

What We're Looking For

• Positive, customer-first attitude.
• Ability to build trust with employees and stakeholders.
• Strong attention to detail and follow-through.
• Comfortable handling escalations and time-sensitive travel issues.
• Naturally organized, proactive, and solution-oriented.
• Thrives in a fast-paced, high-pressure support environment.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.