Corporate Travel Advisor

Carlson Wagonlit Travel

Full-time Corporate Agent Minneapolis, MN

We are looking for a Corporate Travel Advisor to join our Leisure team at CWT.

Carlson Wagonlit Travel (CWT) is looking for talented and enthusiastic people. Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together.

  1. Create travel arrangements for clients to include air, hotel, and ground transportation
  2. Build credibility and loyalty to CWT by ensuring consistency of service delivery
  3. Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
  4. You build CWT’s commercial value
  5. Follow company procedures, guidelines and standards
  6. Remain current on value we provide to each customer
  7. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
  8. Adapt and change as requirements of the business change
  9. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  10. You represent and strengthen the CWT brand in how you work on a day-to-day basis

 

Qualifications

 Primary Objective of Position: To make professional, accurate, cost-effective travel arrangements for all Carlson Wagonlit Travel clients within company guidelines and standards for excellent customer service.

 

Requirements:

  1. 2-3 years’ experience in the travel industry in a similar position
  2. Corporate Travel Experience Required
  3. Proficient in Sabre and maintains a high level of competency in operating the GDS
  4. Knowledge of Deem and Portrait desired
  5. Some Leisure Travel experience knowledge preferred but not required
  6. Understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements
  7. Superior written and verbal communication skills
  8. Very customer focused and service oriented
  9. Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination). Utilizes CWT preferred vendors to maximize profit for branch and CWT
  10. Is fully informed and stays abreast of all airline rules and regulations, tariffs, domestic and international and other industry requirements and accurately applies this information when making travel arrangements
  11. Adaptable and motivated to learn
  12. Proficiency in technology to research options and to complete process requirements
  13. Knowledge of the Microsoft Word and Excel