Travel Assistance Coordinator

AIG

Full-time Leisure Agent Stevens Point, WI

About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.

Job Details

  1. Full Time including rotating weekends
  2. Various shifts available including a shift differential of $3/hour for nights and weekends
  3. Salary is based on experience

Job Description

The Travel Assistance Department handles incoming calls and provides support to our clients who are facing an unexpected travel situation around the world. The team acts quickly to provide the assistance our clients need to resolve their emergency and get back to enjoying their travel. This may include tracking lost luggage, coordinating alternate flight arrangements, assisting with hotel check-ins, helping replace lost or stolen passports, or concierge services. We provide these services real time, 24 hours a day, seven days a week.

Job RequirementsKey qualities that we are seeking include:

  1. A record of providing outstanding customer service (1+ years preferred)
  2. Ability to solve complex problems within an established protocol of procedures and possible solutions
  3. Ability to think outside the box
  4. Excellent verbal and written communication skills
  5. Ability to effectively manage and prioritize tasks
  6. Ability to respond to high end clientele with professionalism
  7. International travel experience and geography knowledge is helpful
  8. Proven experience in customer support or the travel industry is a plus
  9. High School Diploma or equivalent required

Benefits – What AIG has to offer

  1. Affordable health, dental, and vision insurance plans based on your individual or family needs
  2. Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
  3. 401k with an employer match available upon hire
  4. A casual dress code and fun, friendly work environment at a company that gives back to the community

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:

OP - Operations

Estimated Travel Percentage (%):

Relocation Provided:

Travel Guard Group, Inc.