What do you like most about TravelJoy?
I love that all my emails are in the same thread with that one client. I love the itinerary builder and or proposal. Creating groups and forms for it. I include “signature required “ on my forms to agree to my Terms and conditions or on a credit card form etc. I love that TJ has all the educational videos in case you don’t know how to to do something on it etc
What are some areas of TravelJoy's product that could be improved?
Everything is working for me so far. I’ve been using TJ for over 2 years. No complaints.
What problems does TravelJoy solve for you?
It protects me by collecting my clients signatures. It saves me so much time using the forms
What do you like most about TravelJoy?
I love that I have complete access to my business from anywhere & that I have gone entirely paperless. The dashboard, calendar, tasklists, forms, automation & email templates allow me to streamline my workflow & save me time! A huge step from word & spreadsheets!
What are some areas of TravelJoy's product that could be improved?
Subfolders in the File cabinet would help document organization. I would also love to sort clients by status:
Active, inactive, inquiries, by year. This would help exporting lists for labels, holiday cards & targeted marketing.
What problems does TravelJoy solve for you?
I love that I can document the trails of correspondence: Guest accept/decline for trip protection, T&Cs and that I can safely collect payment authorizations, store guest credentials and collect my service fees! I also love the easy tutorials & that the team continues to develop new tools for advisors.
What do you like most about TravelJoy?
They always take my suggestions for new features!!
What are some areas of TravelJoy's product that could be improved?
Ability to have a pre-created pdf upload that clients can fill out within TJ.
What problems does TravelJoy solve for you?
Time Management, Follow Up, Organization, Reminders!
What do you like most about TravelJoy?
Ease of use!!!!!
I test drove a few before sticking with Travel Joy
It’s particularly fabulous for groups!!
I really want to say it's user friendly!!
Good customer service
What are some areas of TravelJoy's product that could be improved?
More forms with categories and check boxes
Live customer service call in option
What problems does TravelJoy solve for you?
Logistics!!
Professional
Task reminders are extremely important
Managing groups
Secure
I love Travel Joy - I CANNOT imagine running my business without it.
What do you like most about TravelJoy?
I have been with them since the start and have been consistently impresses at the evolution of the product. They are intuitive and easy to use.
What are some areas of TravelJoy's product that could be improved?
I like that they allow for ease of offering Insurance and excursions. In the future I hope that they allow for more choice of suppliers
What problems does TravelJoy solve for you?
Allowing for easy of creating invoices/itineraries and proposals.
I know that they will continue to offer items that will make my business look good and save me time.
What do you like most about TravelJoy?
I love how easy this program has made quoting and itinerary building for me. Before I would have a template that I would have to go through and update everything each time I got a new quote, but now I can just save them to my library, load them and make some changes. It's cut my time down and allowed me to focus on other area's of my business.
What are some areas of TravelJoy's product that could be improved?
Honestly, the thing that I love about TravelJoy is that they are CONSTANTLY improving, and they listen to their users. They just released some major updates and it has been amazing tool and keeps getting better.
What problems does TravelJoy solve for you?
It's made it easy for me to know who I have talked to, have a task list so I know what steps need to be taken, I can pull reports, as well as build itineraries in the matter of minutes vs the hours it would take me before.
What do you like most about TravelJoy?
TravelJoy is great resource tool for managing all levels of client engagement and trip management. It's intuitive to use and the support (when I need it) is responsive and complete. They welcome feedback.
What are some areas of TravelJoy's product that could be improved?
Sometimes email management in TravelJoy can be a bit of a challenge, (moreso for clients than for me) but overall it works.
What problems does TravelJoy solve for you?
Securley managing client profiles and sensitive information.
What do you like most about TravelJoy?
So many things to Like, make that LOVE!. We started in 2017 when they first came on the scene. Got a killer deal for lifetime and would do it again.
The features made more sense to me than Vacation CRM, which I had for months prior to switching. Looking back I had so many hodge podge systems, to collect info and signatures for use of credit cards etc... Travel Joy replaced many of them at the time. I have kept Travfy, because I had so much built , but am moving everything into Travel Joy.
Now it has grown to MORE features with their travel app for clients. We recently had our own drive trip we used it for- it worked great - I emailed to my better half and had him use it and see if it was "easy" for a person that knows nothing about travel joy or travel apps in general.
Features include : a calendar to see things like final payments to birthdays, Credit card authorization that you can vary the 'terms" - Agent planning fees to Vendor authorization, client and supplier as contacts, tasks you can set up to auto email guests or to remind YOU the agent of a task or both. and SO much more.
Try the free trial see if it rings true for you.
What are some areas of TravelJoy's product that could be improved?
That's a tough question, I guess tagging things could be improved. I know what I have pre written in the emails forms as example.
What problems does TravelJoy solve for you?
It solves so many- contact lists for clients, contacts for vendors, keep track of payments, commission reports, past client trips- really handy when a repeat calls and ask "where did we stay last time?", which was 3 years ago and 400 bookings :)
What do you like most about TravelJoy?
I'm a solopreneur who started my travel agency in 2018, and in 2024 I'll surpass $1 million in sales. I could not achieve this level of success as the sole employee of my travel agency without TravelJoy! It is my primary CRM, invoicing tool that's PCI-compliant, and my project management dashboard that keeps my many trips organized and on point. The automations keep my clients engaged and informed leading up to travel. The group functionality is fundamental to my business. I don't know how I'd operate my agency without TravelJoy at this point and can't recommend it enough!
What are some areas of TravelJoy's product that could be improved?
The look of the messaging through the platform could be improved, and I hope that's part of a future update.
What problems does TravelJoy solve for you?
Managing many dozens of live trips simultaneously without breaking a sweat. The level of organization and customization for my own business is game-changing. I am as successful as I am operationally because of the tools I have at my fingertips through TravelJoy.
What do you like most about TravelJoy?
I've used TravelJoy for about 2 years now. I have loved seeing the innovation and evolution over even these last 2 years!
I love that things can be personalized and seemless and look so professional to our clients. It makes it easy for us and I LOVE the new itineraries, how we can now UPLOAD our travel documents and it reads it and puts in a nice package for us. THE APP!!!, how we now have access directly to Viator. The robustness of what all we can do. I know TJ does SO MUCH more than I even use it for and I look forward to growing with TJ! You have a TravelJoy client for life!
What are some areas of TravelJoy's product that could be improved?
The only thing I would like to see (or that I can think of right now) is if I could automate just a little more. I'm sure ya'll can do it lol!
So, for my process, I would like if "automatically" send a certain email after I change the trip status. For instance, I have a video on how to do your payments. So once I would change my status to "deposit done" it would automatically send the email with the video of how the client does payments. Call me if that doesn't make sense. That's all I got! Otherwise, VERY happy user!
What problems does TravelJoy solve for you?
Anything. For examples:
1) I had a large group of about 50 and I sent in the email addresses for you to add to the system for me!
2)I had questions about Automating parts of my process and got a response very quickly. As well as an acknowlegement about an idea I made IN the email! Very impressed
3) Alan Pugh himself went into my account and broke down EXACTLY what I needed to do to do what I was trying to do!
What do you like most about TravelJoy?
TravelJoy is a user friendly platform that makes my job so much easier. From sending invoices, requesting payment information securely, creating client itineraries, scheduled follow ups and so much more. They keep current and listen to your needs as a consumer.
What are some areas of TravelJoy's product that could be improved?
I am being asked to be objective and give any negative reviews/comments. To be honest, I have already flushed any of that out with them directly and they either showed me how or changed things up. This company listens. You cannot say that about many companies these days.
What problems does TravelJoy solve for you?
TravelJoy has the most amazing customer service. Recently I had trouble making a form do exactly what I wanted (I like to pretend I am a software engineer and make things complex to BE easier). I emailed customer service and received a Loom walk thru on how to within 24 hours of my email. They are always quick to respond and extremely helpful. If you are not using TravelJoy, I can say with full confidence you are missing out on your life being easier.