What do you like most about TravelJoy?
I love that all my emails are in the same thread with that one client. I love the itinerary builder and or proposal. Creating groups and forms for it. I include “signature required “ on my forms to agree to my Terms and conditions or on a credit card form etc. I love that TJ has all the educational videos in case you don’t know how to to do something on it etc
What are some areas of TravelJoy's product that could be improved?
Everything is working for me so far. I’ve been using TJ for over 2 years. No complaints.
What problems does TravelJoy solve for you?
It protects me by collecting my clients signatures. It saves me so much time using the forms
What do you like most about TravelJoy?
Travel Joy has been really helpful in managing and growing my business. I like how it keeps my emails together for each trip, it allows me to send sensitive information securely, and has very useful email and forms templates. I know I am using about 20% of it's capability so I really need to learn more about how to take advantage of all it offers!
What are some areas of TravelJoy's product that could be improved?
I need more outreach for training. If there are training modules or outreach I'm not aware.
What problems does TravelJoy solve for you?
Organization, communication, security. It's a really handy program.
What do you like most about TravelJoy?
I love Travel Joy! It has increased my efficiency exponentially. I rely heavily upon the tasks feature as well as the forms for signatures. And the embedded form in my website makes things so much easier and seamless. Keeping all client communication for each trip in one area, with files attached, is so helpful. Travel Joy is a fantastic product!
What are some areas of TravelJoy's product that could be improved?
I’m pretty pleased with it. I really don’t have any complaints. I guess if I had to pick one, I would like the photo library to be larger for trip photos.
What problems does TravelJoy solve for you?
Travel Joy solves so many problems for me! I especially love it for importing task lists, sending forms, and setting task reminders. It’s very helpful to be able to keep all communication in one area with files attached. And the dashboard allows primary advisors to help with team members. It’s fantastic!
What do you like most about TravelJoy?
TravelJoy provides me with a way to keep all my client contacts, trips, invoices and trip details all in one place. I can work with many clients because it organizes it all in one great workflow. I do love the ability to create proposals that look professional.
What are some areas of TravelJoy's product that could be improved?
There are a few things that I would love to see improved in TJ.
1) The ability to add specific data points on the dashboard such as Final payment due.
2) TJ has really improved the smart proposal component but it still needs some improvement as it doesn't always load photos and resort details consistently. But I love what they have done so far!
What problems does TravelJoy solve for you?
Keeps me super organized! I always know how many bookings I have, when payments are due, and who needs a follow-up call. Love, love TravelJoy!
What do you like most about TravelJoy?
TravelJoy is the MOST crucial tool in running my business. The task lists keep me on track, and the ability to automate many of those tasks is invaluable. I absolutely love this program
What are some areas of TravelJoy's product that could be improved?
I'm still using a separate program for building proposals and itineraries. I still don't think TravelJoy is quite at the level of my other software.
I'd like an ability to automate emails to clients after their trip is complete - to be more of a CRM. But I'm hoping that is coming in the future.
What problems does TravelJoy solve for you?
Tons! Commissions are easy to track. My workflow is now streamlined AND consistent... and emails are very professional.
What do you like most about TravelJoy?
I've been using TravelJoy since around 2020. It completely changed and simplified how I was communicating with my clients. I love how easy it is to create workflows and customize them for various categories. They make creating email templates and forms so easy. It's really streamlined my client experience.
What are some areas of TravelJoy's product that could be improved?
An issue that I have - that really hasn't been too bad, but I notice it, is sometimes clients will email me directly and I haven't figured out a way to get it in the TravelJoy thread of emails, so currently if I need to review communications, I need to check TravelJoy as well as my email program to ensure I have every written communication.
What problems does TravelJoy solve for you?
TravelJoy solves so many of my CRM problems but one I really like is how they handle collecting my Planning Fees. Again, they make it very easy for me to invoice my client for the fee and processes the payment separately for me. I also use their ability to hold the funds until I'm ready to deposit them into my account, or if I need/want to they will refund the client directly. I LOVE THAT FEATURE!
What do you like most about TravelJoy?
I love that all my emails are in the same thread with that one client. I love the itinerary builder and or proposal. Creating groups and forms for it. I include “signature required “ on my forms to agree to my Terms and conditions or on a credit card form etc. I love that TJ has all the educational videos in case you don’t know how to to do something on it etc
What are some areas of TravelJoy's product that could be improved?
Everything is working for me so far. I’ve been using TJ for over 2 years. No complaints.
What problems does TravelJoy solve for you?
It protects me by collecting my clients signatures. It saves me so much time using the forms
What do you like most about TravelJoy?
I love so many things about TravelJoy. The organization it provides, the task list feature, the auto-email feature, the smart proposal feature for quotes (SO clean and a wonderful way to make quotes), the ability to accept planning fees, a secure way to accept payments on trips, the messages feature inside each trip (it saves each message to the client as well as tells you if and when they read your message), their team is always willing to listen if you have a suggestion and very helpful if you have any issues. I can go on and on.
What are some areas of TravelJoy's product that could be improved?
It would be nice if they had a phone number to call for any issues, but they do have a new chat feature, and their support inbox is very good at getting back to you promptly, so I do not find this to be a huge issue.
What problems does TravelJoy solve for you?
Their support team is excellent at getting back to you promptly. Having a nice and clean way to send a quote.