All Reviews

468 reviews
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Top Review

October 31, 2023
It has been a year since I signed up with OA. Now is a great time to share my experience with you if you looking for a new host ( like I was) or are a new agent looking to join the tourism trade. OA is a GREAT host. No doubt. Before joining them, I simply picked up the phone and called them to speak with the owner. I had zero expectation of this actually happening but was pleasantly surprised when Chad Burt came on the line and spent a good half an hour speaking with me and answering all my questions. I signed up the same day. It didn't take me much time to understand their systems and if I had a question, the OA staff was very quick with their email replies. Best way to communicate with them. They have brilliant internal systems set up for just this purpose. Agency staff and higher-ups are almost always available for insight and help as and when needed. They are highly professional ( yet super funny on socials). I had a chance to meet most of the staff at one of their TA conferences and the vibe is that of one big family. For new agents, they have mentors for initial support. Though I have industry experience, I still set up a call with a mentor just to test the new waters. It was a lovely call. They have great contracts with vendors, resorts, and consolidators across the world. Their payment system is top-notch with very little room for confusion. Payments have been on time on expected dates. The split is also one of the best ( that I know of) ( Ex host had a terrible split and I wish I had known of OA before). All in all, I highly recommend Outside Agents. It has been a great year with them. Happy Travel!
July 14, 2023
Updated Review

Very supportive host agency. Quick response to queries. Provides significant training for new and existing agents. Provides array of tools through portal used in selling travel, managing clients, and managing travel at reasonable cost. Always willing to work with agents to help them accomplish their goals. Provides travel marketing sites for agents.

November 23, 2021
Previous Review

Probably one of the best agencies and in fact organizations i have ever worked for. The owners and administrative staff and supportive and are willing to work through most every situation. Their tools are effective and help you to be able to not only manage your clientele, but also interact with travel suppliers. In short, nothing but positive to say about CTU (Outside Agents).

July 14, 2023

I was with another host agencies up until 2016 when I switched to Outside Agents, and none of them compared to OA. Everyone at OA is always available are ready to help in every way possible. The training is outstanding. I cannot say enough about the staff as they go above and beyond the call of duty. I do not think you can find a better host agency.

July 14, 2023
Updated Review

OA has been great to work with! I really enjoy all of the training resources they have available to us. The staff is very helping when you need it and are always willing to go the extra mile to make sure any issues are resolved. I look forward to many more years with OA and all they have to provide!!

April 10, 2019
Previous Review

Outside Agents is a great host agency! I have nothing but positive things to say. Their training and support is superb. Their forums are great and fellow agents are willing to help us "newbies" with whatever questions we may have. I'm really glad I chose this host to jump start my travel business and I really do look forward to years of success with OA!

July 13, 2023

From the time I joined Outside Agents, I have had more support than I ever needed. From top management down to the front desk clerk, everyone gives you their best. The are helpful, engaging, supportative, technology driven, education focused, and a FUN bunch of people to work with. They go out of their way to help you grow your business - from a beginner to the expert. There is no other like them - hands down!!

July 13, 2023

For multiple years, I've been affiliated with Outside Agents, and I must say that their cutting-edge technology, tools, and commission rates surpass those of other host agencies. One standout feature is their hands-free marketing, which has significantly boosted my client bookings. Their training resources are consistently accessible and straightforward to follow, empowering me to work independently, and their support is consistently reliable whenever assistance is required. What impresses me most is Outside Agents' commitment to upholding high ethical standards, which fills me with pride to be associated with them.

July 12, 2023

I have had multiple agencies through out the years, but I have found a home with Outside Agents. They offer tons of training and resources. The CRM is wonderful and easy to maneuver. I have no complaints, If I have questions, there are multiple resources to get answers. I would definitely recommend them to other agents.

July 12, 2023

Anytime I have ever had a question, someone at the company has reached out to me in a timely fashion. The CRM is easy to use and I am glad I made the switch to this company!!
I think people that are disgruntled need to realize that there is no job that does not require proper training. So you can not think that you will make six figures your first year on the job. It is not Outside Agents responsibility to market you and grow your business. If you only plan to book 4 trips a year then you are never going to be proficient at your craft!!

July 12, 2023

I switched to OA in 2014 after a few years with a smaller host agency. What a difference it made! OA provides non stop support for their agents, whether is start up training, virtual webinars, in person training camps, and/or emails or phone calls. The people at the "top" , the owners, and the National Sales Manager will answer your call or return your call in an extremely swift and timely manner. They are encouraging, provide the latest and greatest up to date technology and never stop improving so that we can improve ourselves! I love OA!

July 11, 2023
Updated Review

I have been with Outside Agents since 2017 and cannot say enough about how amazing they are to work with.
Not having experience in the travel industry was very intimidating when I began. Not only did Outside Agents provide wonderful training opportunities, they are there for you when ever needed to answer questions, assist with issues and help point you in the right direction for success. Their relationships in the industry are extremely helpful and offer so many advantages to help grow your business.
I can say with confidence that I would not be where I am today in the industry had I not made the choice to work with Outside Agents. Not only are they wonderful business partners they have become friends and that is invaluable!

February 18, 2020
Previous Review

I started in the travel industry a little over 3 years ago, with no prior experience or knowledge I began my search for a host agency. It was an overwhelming process with so many options available, after hours of research and thought I selected Outside Agents - and what a great choice! Within hours of signing up I was off and running - excellent communication, support and training. Not only was I able to find everything needed for my training online, they also offer a wonderful “mentor” program allowing you access to someone who takes the time to listen to you and offer advise on industry questions and helps you grow your business they way you want to grow. By taking advantage of the onsite training programs offered I also quickly learned that OA personally invests in their agents, offering one on one time and training and being only a phone call away when needed. Over the years I have on many occasions picked up the phone with questions or to ask for assistance - always getting directly to who is needed for help. OA is a large host agency - but that being said how many organizations of this size have the Owners offering their personal cell phone number to agents and always available to help? I truly feel they are invested in my success.

I am a full time agent and have experienced great growth and success with the help of OA over the past years. I chose this career because after being in the corporate world for years I wanted to finally find a career I was passionate about. That being said, I have learned working in the travel industry is definitely not “easy” - it takes alot of time, training, dedication and self motivation to succeed and having OA as a partner makes it a much more enjoyable ride.

July 11, 2023

My husband has been with OA since 2016. I recently joined to manage the growth we have had in our travel business. I am 2 days into a 5 day training, and it has been unbelievably informative. OA is 100% focused on agent support, training and helping you become a professional business owner. I am confident that, with their guidance, the sky is the limit!

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