All Reviews

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Top Review

January 15, 2017
After decades in the travel industry, I left to pursue other interests, but continued to have former clients ask me advice. I decided to go back into travel on a very part time basis, and help a few of my clients who couldn't get the service they were used to, when planning their complex custom trips. I signed with another agency who charged a hefty monthly fee, and were difficult to reach. After about a year, I left that host agency and signed with Outside Agents. There are a few cons, but having been in the business for as long as I have, they're not out of the ordinary. The requirement to change the Revelex password every so often (I rarely use it, so it turns out I need to change it every time I log in, at which time I've forgotten it anyway), that time my account was suspended accidentally because I was mistaken for someone else (it was reinstated immediately when I emailed to ask why), and when you work for yourself, your only coworker is the cat (and she is never going to grab lunch for me). The pros, however, are countless. When I have an issue, I can look on the website and find the person who can help me. They email me back within the hour (during business hours), and after hours, the owners give their cell phone numbers, so help is available virtually any time. Who does that? I don't even give my cell phone number to my own family! That accessibility is everything. Then, the commission structure. I am no longer a high volume agent, since I now do this very part time. They don't care how much business I do, and treat me like I'm the most important agent in the company. In spite of this, I get the benefit of the override commissions of the agency as a whole. A small brick and mortar might get 10% with a vendor, yet a home agent with a low volume could get 16% or 18% with that same vendor. The E&O insurance is included with the lower priced premium package. That's a big deal. When I need access to a vendor booking system that I haven't used before (that doesn't have self registration), I get a login super fast (during business hours). Even when I worked IN a travel office, I would often have to ask repeatedly for logins before the right person would be found, promising to do it "after lunch" and I'd end up spending a week on the phone with the vendor, booking and altering that reservation, and playing phone tag with the client. Outside Agents really gets it. They know how agents work, and they want to make sure we can function in the ways that make sense. Commissions are paid twice monthly, and are easy to track with the new system. I can see what vendor has paid, which ones haven't, and then I know which ones to shake down for payment. My client management system is easy to use (with provided training) and I'm not using my rolodex anymore. The start up fee was low (and refunded after my first booking, a single hotel night) and the monthly is so low, compared to other host agencies. On demand training, recorded webinars, and continuing education. They really do have it all.
December 18, 2019

I have been with Outside Agents since September of this year. The reason I chose them is the training. The training is laid out in a way for you to succeed. The team and the community are outstanding and very helpful. I am so glad I made the decision to go with Outside Agents!!

December 18, 2019

Best host agency to work with. Excellent service and support.

December 18, 2019

They are super reasonable as far as your membership fee and the support staff is very responsive as well as courteous.

December 18, 2019

Best Host agency! Very happy I shopped around before deciding on a host. I’ve had nothing but great experiences with OA. They help with anything I need. If your looking for a host that keeps you educated on the market, answers your questions, a close knit community and network, and great experience, then OA is the way to go

December 18, 2019

Could not have made a better decision to switch to this host agency. My sales have doubled in just a matter of months, the training, and support is amazing, office staff is always available to help!

December 18, 2019

Absolutely the best people to work with and the best technology in the biz!

December 17, 2019

I’d like to begin by saying that Outside Agents provides a complete suite of training to ensure that you are very successful. They have meticulously ensured that resources, both online as well as verbal, are readily accessible and available for their agents. If you’re in the process of selecting a host agency, Chad and their entire team are reachable by phone, email, text.... day or night, they will walk you through any travel situation that you may encounter. I highly recommend Outside Agents. Not only is it affordable, but you will never be alone with them. Thanks Chad, Heather, Julie, and the rest of the team!!! It has been a blessing for me.

November 27, 2019

I am a new agent, and, after a ton of research, I decided to go with Outside Agents. I haven't regretted it for a second. The training and support that they provide is absolutely amazing. I highly recommend them!

November 17, 2019

I've been traveling for 30+ years and have always enjoyed planning vacations for myself, family and friends years. After exhaustive research I decided to become a travel agent with Outside Agents and, after only 2 weeks with them, I've already established my travel business and booked my first cruise guests. Outside Agents has been super supportive, providing me with training opportunities, great technology and tools, and guidance to get me up-and-running quickly! I am working part-time currently but hope to grow my business into a full-time career. Thanks to everyone at Outside Agent for everything you do for me!

November 12, 2019

This agency is by far the best one that I have seen. I researched several and when I made this decision it has been without any regrets. The communications have been great, including personal calls with the owners and a personal assigned trainer/coach. The training provided has been top notch, both online and live seminars at their headquarters in Jacksonville. Cost was better than other agencies and it includes E & O. Commission is higher than a previous agency with tiered levels as you increase your sales volume. Overall I would recommend this agency to anyone from a new agent to seasoned agents looking for a support team that is always there for you.

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