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Can we charge fees for our services? Can they be paid seperately from a booking? Does an agent's fee structure have to be approved?
Asked by Tina MC on February 11, 2020 in General

Yes, you'll just charge them through our merchant account. All agent fees are charged seperately from actual travel costs as required by law. While we don't restrict your fee structure, many vendors restrict fees to a percentage of the total trip cost (typically around 10%).

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If I'm unavailable and my customer has an emergency while on their trip, is there a support desk they could contact to receive help?
Asked by Tina MC on February 10, 2020 in General

With todays technology including smart phones, cell service, wifi, and the like, we've found most successful agents simply use their devices to stay connected. To be honest, in nearly 20 years of business spanning thousands of agents and millions of transactions, we've never seen a circumstance that was so urgent it couldn't be dealt with remotely or directly with the vendor. Naturally, we're here to help you so, in a pinch, we can assist your clients with actual emergencies.

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Is it best to set up an LLC before joining as an agent?
Asked by Jennifer DiDonna on January 22, 2020 in General

It's entirely up to you. Generally speaking, we recommend that newbies hold off a bit as the risk exposure is very low, we cover all of our agents with E&O, and, frankly, it's a distraction to people just starting out. For more experienced agents with higher volumn, we recommend speaking to a CPA/Attorney about your specific circumstances.

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Can I book travel packages for clients using their airline miles and still earn commission?
Asked by Jennifer DiDonna on January 19, 2020 in General

While you can use AMEX points and get commission after qualifying, you cannot do the same with airline miles. For the most part, they must be redeemed with the airline. Of course, you could book part of the trip, air for example, with points and do the rest on their card and still get commission on the latter part.

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I read about the education and training you offer. How often do you offer boot camps, where are they held, and what is the cost?
Asked by Meg Sakka on January 16, 2020 in Training

We offer 12 live on-site trainings per year in our 12000 square foot dedicated agent development facility in Jacksonville Florida. The typically run $99-$199 for 3 to 5 day trainings. Topics range from New Agent Bootcamps to Advanced Agent Workshops and everything in between. This is in addition to offering the most awarded online agent program in the industry, live one-on-one mentoring, over 100 live webinars per year, and much more.

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