Nexion Travel Group

I have been using Nexion as my host agency for 1.5 years, and I'm so impressed with all aspects of the company. I met a Nexion team member in Las Vegas for the home-based travel show and immediately decided to make the switch by dropping my current host. I'm so happy I did! I had no idea how much I was missing by using my old dysfunctional host. The training I've received has been phenomenal........both in person and online. When I call the Nexion office, I'm always greeted with a friendly and helpful employee. My emails are always responded to on the same day. The commission reports are very detailed and professional.....I've never had to wait for payment. The vendors acknowledge Nexion as one of their preferred host agencies so the commission levels are higher and we're given a direct dial number to speak to our business development manager.

There are a lot of opportunities to meet fellow agents with the training events, corporate events, and the online blog offered on our website. Nexion is constantly asking for input in order to make improvements. It's obvious that the whole corporate staff values us as agents and wants us to succeed. I'm extremely happy with them as my host!

It has been 10 years for me with Nexion, and I can honestly say as an agent of over 37 years, Nexion has been the best host. I enjoy working with the staff, Conexion, and I am excited about attending my first corporate weekend coming up this Friday. I recommend them very highly and I so enjoy working with everyone there, so thank you Nexion staff for being so helpful and supportive .

I started with Nexion when the storefront agency that I was working with closed it doors. I have never looked back. Nexion provides support and services, preferred suppliers and great contracts that I haven't seen in other hosts. I have grown my business successfully with Nexion's support and now own a storefront agency of my own! I was on the Advisory Board for several years and many of the changes and programs that Nexion provides come directly from their agents...they DO listen and want us to succeed! I have always felt supported and encouraged by Nexion and the staff and look forward to another 9 years of partnership.

I had a long time desire to become a travel agent. Nexion made it possible. When you join Nexion you feel like you have an extended family. It has been a great experience.

I joined Nexion five years ago having been referred by a friend.
I had experience at another host agency and had never heard of Nexion.

The Nexion staff actually cares about their agents.
The commissions are the highest in the industry.

I am mostly a leisure agent however when I need to issue airline tickets the staff in the air department are always knowledgeable (especially Gabriel)super helpful and nice.

The cruise group space that Nexion provides is extremely helpful and provides the extra perks to pass on to my clients.

I am extremely grateful to have found Nexion and would recommend it to any new or experienced travel professional looking for a host agency.

At the ripe young age of 60, I ended my career as an Engineer and made Travel my vocation. My wife and I have traveled to over 70 countries and I can think of no greater gift that I can give to others than to help them plan and execute a journey of their dreams.
In the 6 years that I've been a Travel Agent, I've been with 3 different Host Agencies. Nexion is heads and shoulders above the other 2 experiences that I had. ALL my interactions with Nexion have been truly professional. The commission rates earned by booking through Nexion are higher than at the other 2 Host Agencies. I have always gotten prompt responses to all my inquiries and i thoroughly enjoyed their annual conference, CoNexion, as well as their Boot Camp.
The Nexion business model is aligned with my goals. They are NOT trying to sell Travel Club memberships, nor punishing you if you use a non-preferred supplier; they truly want you, as the agent, to provide excellent opportunities to your client. I highly recommend Nexion with any hesitation.

I have utilized NEXION as my host agency for 4 years now and have found it to be incredibly imoortant to the growing success of our business. I visited the corporate office when I first joined and was treated as if I were a top producer, which I definitely wasn't, and felt right at home. Today, with the great support, marketing options, educational programs and preferred vendors we have been able to grow our business to over $1M in annual sales.

I think you get out of any organization about what you put in, but in this case, I think NEXION has more than pulled their weight and I think any agent, or agency, hoping to grow owes it to themselves to allow NEXION to help.

In mid June 2012, I left my job with a worldwide travel company to take care of an elderly parent and I was going to retire from travel after 22 yrs. A few months later after many calls from clients I decided to go "back to work". I did my homework and found NEXION to be the best fit for me. The technical support, the educational opportunities, the supplier benefits, and the concern for the individual agent to succeed are amazing!! I never feel out there on my own and many times I have called the support staff and started my sentence with "this might be a crazy question"... I was even shocked to be awarded one of the Top 40 Agents in US and Canada for 2015!! I now have a new young hire with me who will be availing herself of the host's agency's knowledge, etc. She is doing quite well, proving that agents are indeed necessary for the traveling public. I could not be more happy with Nexion and would like to thank everyone associated with NEXION for helping me become the success that I could not even imagine was possible.

I have been with Nexion over 9 years now and I like:

1. Excellent support. Nexion has always been quick to get back to me whenever I have had questions.

2. Good training. The Nexion annual conference is one of the best I've been to, with good supplier representation, training, and networking with other Nexion agents. Frequent webinars and other programs are part of the training. I've recommended Nexion to a number of new agents looking for a host due to the strength of their education program.

3. Large but personal. Nexion is a large host agency but the leadership is very accessible. It has the feel of a smaller host agency with the resources of a large host.

4. Good commissions and prompt payment. Nexion has excellent commission levels with many preferred suppliers. I primarily sell cruises and I appreciate the good commissions and prompt payments.

5. They stay in the background. You can call your agency what you want (you don't have to put nexion on your business card). This allows you to promote YOUR agency and not the host's.

The corporate culture of Nexion is something I have not seen ever. I was a Nexion agent over 6 months. Technically, they provide what every other host agency does, but they have one thing which is unique: they could not care less when a problem arises. The SNAP desk is their issuing desk. You pay a fee of every booking so you have them as support for questions or problems. After booking 15+ reservations for flights (and still learning their system) I call the desk and the person - Gabriel - answers in the worst manner I have seen in a long time. I asked for the usual lady that helps hoping to get the same good service as she always gives and he refused - "you have to deal with me". I did, and then as it usually happens with this kind of people I had to be unpleasant for him to be nice. I then sent and email to customer service to let them know he was quite rude on the phone and I was afraid to call in case he picked up the phone! He (Gabriel) proceeds to CALL ME ON MY CELL PHONE to tell me "I am calling to know why you sent that email?". At that point, I am so appalled I sent another email to the same customer service email they provide explaining this situation, which in my eyes is unacceptable. I have never in my life had an employee from a service provider call me to ask why I said something bad about him! (but then again very few times do I need to complain about service in general). His boss, Paul calls to tell me "did I get what I wanted in the end?". I think "oh dear" the fish stinks from the head. Then I send a last email explaining this is just wrong, and to please instruct me on how to cancel my account after my last client travels in May. Within a few minutes their Vice President - Robbi Hamida sends an email saying they believe I should find another agency and they went ahead and deactivated my account WITHOUT WARNING, without giving me the time to wrap up my clients. All I got was a list of names. They deactivated this as if I was a thief, because I raised a complain about bad service? Wow. I am not angry, I am impressed at the fact that a company can act this way nowadays. Never, in my 20+ years in the industry have I come across such a childish and unprofessional, mediocre company. Save your $99 "promotional" affiliation fee (no wonder that is all it costs to join them, I should have known - cheap is what you get). As a piece of advice, you cannot provide good service to your clients if the person who is helping you give that service has no idea of what professional is. The corporate culture is very institutionalized in this sad company. Save yourself a bad moment, these people could not care less. They have no class, no professionalism and no idea how to provide service.