All Reviews

141 reviews
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Top Review

January 24, 2023
I have been with KHM for about a little over a year. I DO NOT know where I would be without them. They truly are very helpful, going the extra mile to get you what you need. Full full of useful information! A shout out to Pam & Cathy whom I normally am bugging via email or phone with questions & they are always so nice and willing to help me.
October 25, 2019
Old Review

My son Victor & I started in this business just over 10 years ago with KHM as our host. We actually stumbled upon them by chance while Victor was applying for a job in web design. When he was too new to that he was invited to a small meet & greet informational seminar about becoming a travel agent. Knowing only about being a travel agent from using one ourselves I went along with him to check out what they were talking about in support of my son who was right out of college. We were greeted with friendly smiles and made to feel like family from the beginning. We listened to their talk and found ourselves very interested in finding out more about running our own agency. We did some research and liked what we saw. We signed up and have been with KHM ever since. With their wide variety of training platforms, their agent support system, their ability to negotiate larger than average commission levels for us, and their ability to bring together suppliers from every aspect of travel to also provide training and certifications I have watched our business grow from having a small income with just a few bookings to one that provides a nice income for both my son I. Top that off with the ability to network with suppliers face to face at many events, KHM dedicated FAMS, even Supplier sponsored Facebook Pages dedicated to work directly with KHM Travel Agents Exclusively. Facebook pages that our monitored by our supplier BDM,s (Business Development Managers) with the leading Cruise and Resort suppliers who are there to provide us with up to the minute news release, promotions, and sales tools to help us support them and help us grow our business.
I mentioned earlier on that the staff at KHM made us feel like Family from the start. Well that relationship is even stronger felt today with Regional support by local Support Staff assigned to help us in our different regions of the US, The bonds created by the networking that take place with not only other Local KHM Agents with local Meet-ups to share ideas but with Agents across the country on Our dedicated Regional and Cross Country KHM Facebook Pages.
The support from the office staff to the regional coordinators, to agents that are running their own agencies is always there for you. If you join KHM Travel you will never feel alone and will always find support and encouragement.

March 31, 2019
Old Review

Before I became a travel agent I did a lot of research - I read so many reviews and kept coming back to KHM. I have been with them for almost 3 years now. Honestly, KHM has a lot to offer as I am sure many of the other agencies do as well. Here are a few of the most important I have found beneficial for me.

Support - you receive support from the staff. They are pretty responsive when you have a question or concern. The training is good, I think it was harder when I started than it appears to be now. (I can say that because my husband has joined and his was a lot easier than everything I had to do when I joined lol) Not only do we have the support of the staff - we have some great support from other agents. We all tend to help each other out with questions, reviews on properties, the ins and outs, business questions etc. The group facebook page I find extremely helpful.

Rick Zimmerman - he is our president with KHM. You could not ask for a more Godly man. He prays for each and everyone us daily which says a lot to me. Mr. Rick is very approachable and loves to sit down and talk to the agents, get to know us and always wants to know what he can do to help us grow. I had the pleasure of sitting with him at a training in Vegas with some other agents. We sat there for several hours just talking, learning about his experiences, more about the company, the things he wants for the company and agents in the future, and then he wanted to know about us. He asked each of us to share our passion, our heart, and our concerns. I found a whole new respect for him that day.

Finally, I would say KHM has help me grow as an agent and as a company. They provide many opportunities to attend training events, FAMS, webinars, etc. Their goal is to help me be the best I can. As I grow they grow and that is always a win win situation for everyone.

I can not say anything bad about KHM. I have been very happy, I have made some of the best TA buddies a girl could ask for and in my opinion KHM is a great option you should consider. As stated earlier I have not been with any other host and yes, you should do your research and find the company that offers what you are looking for. I did and KHM is were I landed. Good luck and I hope you rock the world of travel! It's not about competition, it's about growing awareness of being a great TA. There are so many people out there, we do not have to compete against each other, but we do as a whole need to bring the industry up to higher standards.

January 24, 2019
Old Review

I chose KHM because in comparison to many other companies, they consistently promote education, not only of the newly starting Travel Agent, but also for those with 30+ years. The industry is always changing and KHM makes an effort to consistently inform its Independent Contractors of the changes and to progressively move forward themselves as a Host Agency within the industry. Association with Travel Leader's Network is another huge bonus. Not only does it link ICs into a huge consortium, it boosts the purchasing power. This enables ICs with KHM to have Platinum purchasing power with boutique personalized service.
That does not mean the KHM spoon feeds newcomers. They bombard the incoming IC with both business set up and travel industry from the first joining. It is up to the incoming agent to be prepared to work on both business and travel simultaneously. KHM offers education to assist, specifically the Boot Camp, but the agent is fully expected to put in the time and effort to do the homework before, during and after the training weekends. For those who work hard, there are levels of achievement and advancement within KHM which open the doors to higher levels of commission and even greater educational opportunities.
The best aspect of KHM. ICs can, and are encouraged, to pick up the phone and call. There is always someone to help.

December 7, 2018
Old Review

Let me start by saying there are no perfect companies.

The pluses: Overall KHM does a very good job as a host. Payments are made timely, support staff is helpful and responsive and there are plenty of training opportunities. Other agents are willing to help too. Commission levels are usually significantly higher, even after splitting with the host, than you can get on your own, unless you do a lot of volume. It is a great place for a new agent to start as there are many training opportunities, both in house and FAMs. Their Boot Camps and Destination Success trainings are high quality. It is a great place for a new agent to start.

The minuses: If you leave the host, you forfeit all commissions on pending travel. They sometimes make changes mid-year and if you decide to leave you will forfeit future bookings. For a few suppliers, commission is lower than if you book it without their credentials (assumes you have your own).

Host Agency Response
December 10, 2018

Hi Jamie, thank you for taking the time to provide feedback on your experience with KHM Travel Group. We truly appreciate the honesty of your comments as we continually strive to improve our education programs, resources, and support for our independent travel agents.

The changes to our independent contractor agreement that went into effect in October were actually the first updates made to agreement since 2012. As you know, the role of host agencies in the travel industry has evolved since then, and we made these updates with today's independent travel agent and traveler in mind. If a travel agent decides to cancel their membership and suddenly stop doing business, they no longer have access to our credentials and won't have the ability to fully service their clients through to the end of their trip. We want to make sure that the travelers are still taken care of.

The changes made to the policy on the commissions for future bookings allows us to provide solutions for those clients and ensure their booking is honored. It is meant to protect the traveler and preserve the integrity of KHM Travel Group and travel agents at large. If you have more questions about the agreement or any of our other policies, please feel free to contact our team. Thanks again for taking the time to share your experience here.

August 1, 2018
Old Review

I signed on with KHM in February, after having a horrible experience with my former host agency (for only a month!). KHM has provided amazing opportunities for training, exceptional support for this newbie, and empowered me to have an almost immediate return on my investment with quickly paid out commissions. Every person that I have had the pleasure of contacting at KHM for one reason or another has been an expert in their field and able to assist me with easy-to-understand explanations and tutoring. I am so grateful for their guidance and support. I've only been an agent for 7 months, but already I've got repeat clients and the knowledge to expand even further. No question is too mundane or obscure for the assistance of the KHM team. They are fantastic!

March 17, 2018
Old Review

KHM has an amazing support team not only in the home office but among the agents themselves. In the 6 yrs and started as a newbie I have had tons of training available, a large variety of suppliers, FAMs, a hands on owner, access to BDMs and a great reputation among industry leaders, exclusive specials offered by suppliers because of KHMs reputation and volume, 80/90 split of commissions, IATA and CLIA offerings and more, and an over all amazing experience.
I have been provided a business website and a CRM that is integrated with the ability to quote, record and track bookings, collect with all proper regulation credit card info, send invoices, record payments, track commission and see your weekly check amounts, automated client contact for forms and follow up and an integrated client portal that helps clients market you too! Yes all this and more for a very very reasonable monthly or yearly fee.

March 1, 2018
Old Review

Finding the perfect host agency is very important. My first experience selling travel was with a small host. I thought the environment that I worked in was normal. My questions were answered by "Google that S**T" and "Fake it til you Make it". Addressing customers as "Friends and Fans" was standard practice there. I took it upon myself to do TONS of education with suppliers. I earned my CTA on my own. I did FAMS. I knew early on that this was not the place for me, so I began researching HOST agencies and preparing myself for a life long career. KHM is a perfect fit for someone who is self motivated. They offer a great amount of education and support. They encourage you to be your own business, have your own identity and form solid relationships with suppliers. KHM allows me to be the travel consultant that I want to be. This business can be very overwhelming in the beginning. You must find the host agency that puts value in you. I highly recommend KHM. If you are new, or have experience in the industry, I think you will find KHM to be a partner for life.

February 8, 2018
Old Review

Excellent support, training and benefits. Great place for new and experienced agents.

February 7, 2018
Old Review

Where do I even begin with KHM. I researched host agencies for months before diving into this industry. I had set my sights on another host until someone mentioned KHM and raved about the lead staff and support. I did ny research on KHM and immediately felt comfortable and choose them as my host. The BEST decision I ever made for my career! The staff is very supportive and the owner is like none other. He truly cares about every agent. Attending their hosted events and trainings has brouggt my business to a whole new level quicker than I could have ever imagined! Not to mention the affordability. They do not nickle and dime you for all the little necessary tools you need in this business. AND they keep adding more at NO COST to the agents. If you want a Host agency that truly cares about you and YOUR FAMILY... join the KHM Family! You will not be disappointed!#KHMROCKS

August 1, 2017
Old Review

I have been with KHM for 3 months. Everyone has been so wonderful when I have questions. Very quick with helpful responses. I love the agent only facebook page. I can look through topics and find great answers to questions I didn't know I had.
The endless training/webinars are awesome. I'm glad I went with KHM!

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