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Do you provide an emergency after-hours service for travelers should they need assistance outside of business hours?
Asked by Anne Wrublewski on November 23, 2021 in General

Hi Anne! We have extended Agent Support hours during the week and availability on Saturdays to accommodate travel agents with questions. Beyond our business hours, we encourage agents to contact the supplier they booked with for the quickest answers to any issues that may arise.

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When signing up with your agency, what licenses/documents are required for me to have if I live in California?
Asked by Britany Johnson on October 13, 2021 in General

Hello Britany. Under California law, all travel advisors residing in the state of California must have a valid business license or operate as a Limited Liability Corporation (LLC). In accordance with those laws, we ask that agents submit proof of this in order to sell travel with us.

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I am wondering if there is no access to GDS, are we able to still book airline tickets or have access to a ticketing service for non-GDS agents?
Asked by Zubila Shafiq on April 22, 2021 in General

Hi Zubila, Thank you for your question. If you choose to affiliate with KHM Travel Group, you can book airline tickets direct with the airlines or you can use one of our recommended wholesaler partners, such as Fare Buzz. If you have any further questions about becoming a travel agent with KHM Travel Group, please reach out to our Memberships Team at 1-888-611-1220. Have a nice day!

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I just open a travel agency which focuses on tours/trips for historical and religious sites/places. Does KHM offers package tours/trips?
Asked by Arbin Suaybaguio on March 4, 2021 in General

Hi there, great question. We have relationships with hundreds of travel suppliers, including tour operators. So yes, you are able to book historical and religious trips through our host agency. If you have a question about whether we work with a specific supplier or not, please let us know! You can reach our Membership team at 1-888-611-1220 or at memberships@khmtravel.com.

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My focus is on Mediterranean travel, with your preferred suppliers, would this be a good fit for me? Also, am I able to charge service fees?
Asked by Natalie Harvey on February 23, 2021 in General

Hi Natalie, we work with hundreds of travel suppliers, which will allow you to focus on whatever type of travel you'd like! If you want to know whether we already have a relationship with a specific supplier, please reach out to us.

In most states, you are able to charge service fees and there are a lot of aspects to consider when setting up a fee structure. Host Agency Reviews actually has a great resource on this which you can find here: https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-fees. We also have lessons on fees in our online Virtual EDU series and in past webinars to help you understand what all you need to know about charging service fees.

Feel free to reach out to us 1-888-611-1220 or at memberships@khmtravel.com if you have additional questions.

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