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INDUSTRY
I’ve been with Dugan’s since 2014 and happily renewed my contract last month! I had limited experience when I started out. Just a passion for travel and wanting to help people create an awesome vacation experience. I did a lot of research before choosing Dugan’s as my host agency. Dugan's agents are like a big family, there is always someone that has experience in what you need help with, and they are always willing to share their knowledge. During this past year, Jennifer and the management team have gone above and beyond my expectations from weekly zoom sessions, ongoing training, moral support, and providing tools to use to assist us in maintaining and growing our agencies through difficult times. Don’t hesitate to choose Dugan’s as your host agency!
This was my first host agency. The intro training was Ok, I was a complete newbie at the time. So I needed a ton more training.First the bad. They give you the access you need for just about everything but they had nothing to offer in terms of back office or technology. They use yahoo groups and commision claims was an excel spreadsheet. The owner often barked about the monthy fees and would state agents would be terminated if it wasn't paid on time. This was said so much it became unpleasant. The yahoo agent group was patroled so much that if you forgot to sign your name to the post you got a nasty email and your posting was rejected. I always paid when I had to (they waive the fee if you sell $3000.00 in a month) and felt that was fair. I left for those reasons. The good. They are a very honest host agency, they are not going to take your money and leave you. I found the owner to be very helpful when needed and her support system always handled problems fast. She listens and responds to her agents. They have top level commissions and and will get you access to any supplier you may need. I really feel if they added some tech and offer some tech, dropped the yahoo thing and conversed with difficult agents more privately they would be a top notch outfit. I haven't been with them for some time, 4 years or so, so much of this may have changed. This was just my experince. Would I join them again? I would if those issues where resolved.
There have been many changes to Dugan's Travels host agency program.
Some top things are:
Private agency website with message forums. We no longer use Yahoo Groups.
Clientease is our commission program. No longer using Excel.
Clamshell Studios offers special websites for our agents. https://www.clamshellstudiosllc.com/affiliates/dugans/
We have a full management team in place.
Our sales have been up over 35% the last 2 years in a row. We have close relationships with suppliers and are a member of Vacation.com Inner Circle.
Many things changed once we began to grow so much and changes needed to be made. Keep in mind when I started the host agency set up, I was just trying to help other moms work at home as travel agents. We grew so much that there were some growing pains.. but it is great now!
Give us another look if you haven't recently.