All Reviews

392 reviews
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Top Review

June 30, 2022
It was February, 2022, and I was frustrated with my then Host Agency (HA). I joined that particular HA as a brand-new, hot-off-the-showroom-floor, certified Independent Travel Agent (IA). I was old to the travel business, but a new IA with my LLC. I didn’t have much money, so the $19/mo. (now$21) fee was attractive, but even MORE attractive was the 80-20 commission split, unheard of at other HA’s. This was, by far, the best draw of all! I did want a user-friendly Customer Relationship Management (CRM) system, and I especially wanted customers! I didn’t realize it then, but what I really needed was a reliable support system. My experience in choosing my first HA was in learning that specifics matter. I was general in my wants, and got exactly that. Every review in HAR has a “Program Details” section, and one of those details is ‘Lead Program’, indicating if that HA provides Leads or not. I casually dismissed the fact that my HA choice did not offer Leads, because I intended on building my business by recruiting my family and friends. It also wouldn’t hurt to post on FB that I was now a IA, then maybe pass out a few business cards. I did not need Leads because every one I knew was now miraculously ready to travel, and would immediately become my customer! There were three. Three people. What I didn’t count on is that no one had immediate plans to travel. An 80% commission on nothing, is nothing. Avoya Leads do not pay 80% commission because they are Avoya customers, but these are actual Leads, not names off some outdated mailing list. They are vetted and real, and allow a new Avoya IA to earn income they would not have earned on their own. An IA is able to generate some income as they are building their own customer base at 80-20! I learned that ‘advanced’ CRM, but that does NOT necessarily mean user-friendly. That system was not intuitive. There were multiple pages to navigate for simple information, and entering info was quite time-consuming. On the other hand, Avoya’s CRM is quite intuitive. It is almost as if IA’s had a hand it it’s design. One of my favorite features is the tie-in with Outlook Office 365. Every e-mail between you and PAX is auto-saved in the record. There is also a ‘Conversation’ feature that allows you to chat with your PAX. Those chats are then a matter of record. Everything is documented. When I chose Avoya, I had no idea what an ‘available’ support system looked like. I did learn that ‘reliable’ support does not mean expeditious, nor does it necessarily mean availability when you need it. Support is needed after 5pm, and on Saturday! There were those times, during 9-5, that I would receive an answer in a reasonable amount of time, but there were way too many times I would have to wait hours, or even a couple days to receive a reply for a problem in which I needed immediate help. Enter Avoya. In this industry, you are only as good as your access to correct information. Every IA is 100% dependent on access to the right suppliers, but we also depend heavily on a strong support system. Avoya has a very extensive, and easy to access Knowledge Base, but when additional support is needed, no support staff comes close to those at Avoya. They are always available, and they always respond. I have submitted a slew of Support Requests, and by far, the vast majority are answered within 10 minutes. This level of support is a crucial underpinning of every IA. You can be confident that Avoya support will not leave you floundering, or left in the cold. I did not know this level of support existed. If you are searching for your first HA, or are switching to a new one, please take time to review what Avoya has to offer. A user-friendly CRM and a solid support staff are crucial ingredients for an IA at any level, and when you add in Avoya’s access to all the top travel suppliers, you have the best recipe for the success!
September 28, 2020
Old Review

I must say, as a newbie, Avoya Travel has been wonderful! I really liked the fact that learning is hands on. You can study the material and you have ample opportunities to practice. You can reach out for help and someone will gladly reach out a helping hand. I'm coming from being a bartender and have zero experience in travel sales, but the training I have received, the access to webinars and vendor resources, plus the one on one attention from instructors like Ed and Betty, I feel very confident. 2 weeks in I have 20 leads and 3 are HOT!

September 17, 2020
Old Review

I have only been with Avoya for just over a month. They are a fabulous group. Very positive and VERY supportive. I was with another host company and they were great. Avoya goes that step beyond. They have systems in place that are tried and true and quite simple to navigate through. Once you learn the system, it's a breeze. Their support team is phenomenal! And yes, they DO give you leads! I would recommend a thousand times over!

September 14, 2020
Old Review

“Avoya Travel Network is very supportive to its Independent Agents and Agencies. They are continually providing more and more ways for agencies to be successful.”

September 10, 2020
Old Review

“I have been with Avoya for 10 years and I must say the support and educational webinars are the best not to mention the great amount of leads you receive.”

August 31, 2020
Old Review

“The support and learning information. I have already put some practices into play when speaking with potential customer”

August 28, 2020
Old Review

I initially chose Avoya as my host agency due to it's live leads program as well as it's affliation to amex. Aside from the usual wonderful things TA's say about Avoya, I am most impressed with the respect toward Avoya independent agents within the industry amongst vendors & consolidators in the land, cruise, rental car and air sectors. We are known to be a professional, well-trained, pleasant bunch! I am proud to be an independent agent in the Avoya Network.

August 28, 2020
Old Review

Prior to joining Avoya, I did a lot of research on which Host Agency to select. I spoke with friends in the travel business, read reviews, and shopped around. I am happy to say that I make the best decision in choosing Avoya. Their professional development both before I began and all that has been offered since I joined has been phenomenal. They have provided coaches to assist in my (many) questions, and to guide me and give me tips. Because they offer live leads, I am able to get my business off the ground without relying on pestering my friends & family. I highly suggest Avoya to anyone looking for a fantastic Host Agency!

August 26, 2020
Old Review

I feel Avoya is a reputable host company and offers many thing to help independent agencies succeed.

August 26, 2020
Old Review

I searched many Host agencies before joining the Avoya Network and it was the best decision ever! I have been with them going on 3 years and they have truly shown what a good host agency is during these difficult times. They are very supportive and provide allot of information during this Pandemic and actually even if we weren't in a Pandemic the resources at our finger tips is outstanding. I would recommend Avoya to anyone who is new or established and searching for a great Host agency. In addition, you immediately can generate income with their live leads program.

August 18, 2020
Old Review

Amazing support and resource network. I feel so well taken care of by the entire team and it has made my transition into the travel agent landscape a breeze. Especially the Live Leads program has been such a blessing. Thank you to the entire Avoya Team.

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