All Reviews

392 reviews
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Top Review

June 30, 2022
It was February, 2022, and I was frustrated with my then Host Agency (HA). I joined that particular HA as a brand-new, hot-off-the-showroom-floor, certified Independent Travel Agent (IA). I was old to the travel business, but a new IA with my LLC. I didn’t have much money, so the $19/mo. (now$21) fee was attractive, but even MORE attractive was the 80-20 commission split, unheard of at other HA’s. This was, by far, the best draw of all! I did want a user-friendly Customer Relationship Management (CRM) system, and I especially wanted customers! I didn’t realize it then, but what I really needed was a reliable support system. My experience in choosing my first HA was in learning that specifics matter. I was general in my wants, and got exactly that. Every review in HAR has a “Program Details” section, and one of those details is ‘Lead Program’, indicating if that HA provides Leads or not. I casually dismissed the fact that my HA choice did not offer Leads, because I intended on building my business by recruiting my family and friends. It also wouldn’t hurt to post on FB that I was now a IA, then maybe pass out a few business cards. I did not need Leads because every one I knew was now miraculously ready to travel, and would immediately become my customer! There were three. Three people. What I didn’t count on is that no one had immediate plans to travel. An 80% commission on nothing, is nothing. Avoya Leads do not pay 80% commission because they are Avoya customers, but these are actual Leads, not names off some outdated mailing list. They are vetted and real, and allow a new Avoya IA to earn income they would not have earned on their own. An IA is able to generate some income as they are building their own customer base at 80-20! I learned that ‘advanced’ CRM, but that does NOT necessarily mean user-friendly. That system was not intuitive. There were multiple pages to navigate for simple information, and entering info was quite time-consuming. On the other hand, Avoya’s CRM is quite intuitive. It is almost as if IA’s had a hand it it’s design. One of my favorite features is the tie-in with Outlook Office 365. Every e-mail between you and PAX is auto-saved in the record. There is also a ‘Conversation’ feature that allows you to chat with your PAX. Those chats are then a matter of record. Everything is documented. When I chose Avoya, I had no idea what an ‘available’ support system looked like. I did learn that ‘reliable’ support does not mean expeditious, nor does it necessarily mean availability when you need it. Support is needed after 5pm, and on Saturday! There were those times, during 9-5, that I would receive an answer in a reasonable amount of time, but there were way too many times I would have to wait hours, or even a couple days to receive a reply for a problem in which I needed immediate help. Enter Avoya. In this industry, you are only as good as your access to correct information. Every IA is 100% dependent on access to the right suppliers, but we also depend heavily on a strong support system. Avoya has a very extensive, and easy to access Knowledge Base, but when additional support is needed, no support staff comes close to those at Avoya. They are always available, and they always respond. I have submitted a slew of Support Requests, and by far, the vast majority are answered within 10 minutes. This level of support is a crucial underpinning of every IA. You can be confident that Avoya support will not leave you floundering, or left in the cold. I did not know this level of support existed. If you are searching for your first HA, or are switching to a new one, please take time to review what Avoya has to offer. A user-friendly CRM and a solid support staff are crucial ingredients for an IA at any level, and when you add in Avoya’s access to all the top travel suppliers, you have the best recipe for the success!
January 28, 2021
Old Review

The support that I get from Avoya is AMAZING!!!! They want you to succeed and they really care about you. I am so happy I have joined such a wonderful team.

January 26, 2021
Old Review

I have been with Avoya for 16 years. They have been very supportive and allowed me to "do my own thing"...as long as I kept it professional. I am a happy camper!

December 9, 2020
Old Review

Avoya has done a wonderful job supporting its IAs through this difficult time (the pandemic). I have never spent a day being confused about what is going on. I also appreciate the leadership and their ability to hold the vision for us as we navigate the uncertainty.

November 30, 2020
Old Review

With previous experience as an employee of Avoya and twice now an Independent Agency affiliated with Avoya, this is a company with a heart. They truly care about you. From the support systems in place to the professional development opportunities, you are set up for success... Of course, you have to do your part too. I highly recommend Avoya as a host agency to any looking to switch or start anew.

October 28, 2020
Old Review

Avoya does an amazing job keeping the agents supported. Technology is up to date and the staff is great! Leadership is extremely transparent. This is key in my opinion.

October 23, 2020
Old Review

The two most important reasons that I joined Avoya Travel, stayed with them, and highly recommend them to everyone are the Live Leads program and their outstanding support. The Live Leads program has allowed to 100% of my time selling travel and maintaining my agency. I do not have to do any marketing on my own. In addition, Avoya's support system is fantastic. The staff is available to answer my questions and has helped me correct my mistakes. In addition, the other Independent Agents within in the system are always willing to answer questions, provide advice, and give other agents the benefits of their experience.

October 20, 2020
Old Review

“Available resources and the support”

October 20, 2020
Old Review

"Best of the Best"

October 17, 2020
Old Review

Great to work with... Lots of support!!

October 16, 2020
Old Review

“Avoya Support to all of your IAs... it’s incredible. Even though I’ve not been able to work FT over the past 8 months it’s heartening to know that I still have access to Avoya Tools, massive benefits, and training. Thank you for being a constant in my profession.”

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