All Reviews

392 reviews
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Top Review

June 30, 2022
It was February, 2022, and I was frustrated with my then Host Agency (HA). I joined that particular HA as a brand-new, hot-off-the-showroom-floor, certified Independent Travel Agent (IA). I was old to the travel business, but a new IA with my LLC. I didn’t have much money, so the $19/mo. (now$21) fee was attractive, but even MORE attractive was the 80-20 commission split, unheard of at other HA’s. This was, by far, the best draw of all! I did want a user-friendly Customer Relationship Management (CRM) system, and I especially wanted customers! I didn’t realize it then, but what I really needed was a reliable support system. My experience in choosing my first HA was in learning that specifics matter. I was general in my wants, and got exactly that. Every review in HAR has a “Program Details” section, and one of those details is ‘Lead Program’, indicating if that HA provides Leads or not. I casually dismissed the fact that my HA choice did not offer Leads, because I intended on building my business by recruiting my family and friends. It also wouldn’t hurt to post on FB that I was now a IA, then maybe pass out a few business cards. I did not need Leads because every one I knew was now miraculously ready to travel, and would immediately become my customer! There were three. Three people. What I didn’t count on is that no one had immediate plans to travel. An 80% commission on nothing, is nothing. Avoya Leads do not pay 80% commission because they are Avoya customers, but these are actual Leads, not names off some outdated mailing list. They are vetted and real, and allow a new Avoya IA to earn income they would not have earned on their own. An IA is able to generate some income as they are building their own customer base at 80-20! I learned that ‘advanced’ CRM, but that does NOT necessarily mean user-friendly. That system was not intuitive. There were multiple pages to navigate for simple information, and entering info was quite time-consuming. On the other hand, Avoya’s CRM is quite intuitive. It is almost as if IA’s had a hand it it’s design. One of my favorite features is the tie-in with Outlook Office 365. Every e-mail between you and PAX is auto-saved in the record. There is also a ‘Conversation’ feature that allows you to chat with your PAX. Those chats are then a matter of record. Everything is documented. When I chose Avoya, I had no idea what an ‘available’ support system looked like. I did learn that ‘reliable’ support does not mean expeditious, nor does it necessarily mean availability when you need it. Support is needed after 5pm, and on Saturday! There were those times, during 9-5, that I would receive an answer in a reasonable amount of time, but there were way too many times I would have to wait hours, or even a couple days to receive a reply for a problem in which I needed immediate help. Enter Avoya. In this industry, you are only as good as your access to correct information. Every IA is 100% dependent on access to the right suppliers, but we also depend heavily on a strong support system. Avoya has a very extensive, and easy to access Knowledge Base, but when additional support is needed, no support staff comes close to those at Avoya. They are always available, and they always respond. I have submitted a slew of Support Requests, and by far, the vast majority are answered within 10 minutes. This level of support is a crucial underpinning of every IA. You can be confident that Avoya support will not leave you floundering, or left in the cold. I did not know this level of support existed. If you are searching for your first HA, or are switching to a new one, please take time to review what Avoya has to offer. A user-friendly CRM and a solid support staff are crucial ingredients for an IA at any level, and when you add in Avoya’s access to all the top travel suppliers, you have the best recipe for the success!
May 17, 2021

“The all round support Avoya gives me as an independent agent is second to none. They put me in a position to be successful and offer our clients great vacations.”

May 15, 2021

Avoya Travel has supported it's Independent Agents like me every step of the way through the entire Pandemic. We had access to experts to guide us through the maze of Government assistance; support on hand for everything we needed so we could continue to service our customers, and work with our suppliers. We have been working for free for a year because of all cancellations, but Avoya Travel has been there for us. We knew they were not going away, and that helped sustain me throughout this horrible year. I highly recommend them to any travel agent who is considering a host agency.

April 22, 2021

Support!!! Plus dealing with the most honorable people in the business gives you great security.”

April 8, 2021

I've had the pleasure to personally interact with many of the staff at Avoya, and I have the utmost faith that they all care for the success of the IA's.

March 31, 2021

Joined Avoya Travel Network at the beginning of this year. My experience has benefited by the “The experienced Staff, comprehensive training, complete booking engines, constant updates, and opportunities to learn”.

March 26, 2021
Old Review

The support has been fantastic and all staff have been so encouraging in this tough time. They all have really tried to give us tools to pivot and go in a different direction with offerings to clients with borders closed and no cruising. There is also so much supplier and Avoya education to help us keep up with current info for when clients are ready and bookings increase.

March 25, 2021
Old Review

I have been with Avoya Travel for over 6 years, but in travel over 16 years. Hosting with Avoya is the best decision that I have made. When I was going it alone (without Avoya), I found out that the hardest item to overcome was to obtain clients. You could spend a lot of time, money, and effort in advertising and you still would not be very fortunate in obtaining leads. However, Avoya solves that for you with their marketing, and obtaining clients for you. I can not think of another host agency that provides the marketing, training, support that Avoya provides its independent agents. Thank you Avoya!!!!!

February 24, 2021
Old Review

“Being part of Avoya is like having an extended family. Avoya is always there to help you build your business and teach you new ways how to sell. No matter how long you are in the business or if you are just starting a new business, they have the people in place to help you grow and learn. Their live lead program gives you the opportunity to gain new clients . They do all the marketing, and accounting so you can concentrate on selling and servicing your clients. I have been with them almost 11 years it was the best move I could have made I am a owner, and my own boss. Great company!”

February 1, 2021
Old Review

I love being in the travel industry! I am officially retired, but work with Avoya selling travel to make extra income. It's perfect for me. Don't have to leave the house and doing what I love. Avoya's Support System is the best! They market for you, give you leads to work and answer any questions you may have almost instantly. Couldn't have a better host agency.

January 28, 2021
Old Review

Joined Avoya 2 and 1/2 years ago as a 2nd career. Exceptional back office support, up to date relevant optional trainings, excellent supplier relationships and promotions, and the best pandemic support (real-time information & coaching). Most importantly, Avoya feels like family...with fellow IA's always willing to lend a hand!

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