All Reviews

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Top Review

June 13, 2023
I began my journey with Avoya about 6 months ago. The training was excellent. It is online so you can move at your own pace. There is live support every step of the way. The trainers have a great deal of expertise and are very patient. About five months ago I began with my first client. The excellent support continued with Avoya's Early Success program. They offer outstanding workshops conducted by experts in the field. Upon completion of their Early Success program, the support continues. With every question I've had or challenge I've encountered, the Avoya team has been there with timely responses. Their platform for booking and managing travel is excellent. It's user friendly! Lastly, I credit my success, over $900,000 is sales in less than 5 months time, with the training and support I've received from the Avoya team.
January 14, 2013
Old Review

I have been affiliated with Avoya Travel for 2 years. This was a start up business for me. Working with Avoya's leads I have created a wonderful business reaching over a million dollars in sales last year. With the complete support from the AVOYA TEAM I know that 2013 will grow even more. I could not imagine working with anyone else. We are solid and work to help each other and provide the BEST. You will find the most updated tools that will enhance your business...

January 11, 2013
Old Review

I Love Avoya Travel! I was hosted by another agency before and I was left on my own to find education, services and CLIA functions without any directions from their management. Now that I am with Avoya I can see what a difference it makes to have a structured organization. I goroup of dedicated people who know what they are doing and can guide you on your journey to the top. I did not do a bad job on my own, I had almost acheived my ACC but then I became ill. Left to drown on my own - I left the industry for 3 years.

That is the good news because I decided to come back and they were gone! not a word, the phone still rang but no one was around. So then I began my search for a new host - The angels were certainly on my shoulders that day for then I found Avoya Travel! I have not looked back and I have not regreted the decision for a minute. On yes the other host did hear what I was up to and called me - sorry I said to them - I found a real company - and I hung up!

I want to the national conference on Holland American Line - my head was spinning! I have never experienced such caring and sharing and Oh by the way I won a trip too! What a wonderful time I hade but more importantly what I learned! When I got home, I was ready to take on the world! I just feal refreashed and ready to teach my customers so much more than I did before! The education and information is so complete that you know every nook and cranny of the lvessals you are going to place your customers on - you know all the little things about the different companies - what the travelrs can expect and all the little touches that will make the differences. You are a REAL Travel Agent! I can answer everyone's questions and talk about things like I have been on all the ships or in all the ports - they don't need to know I am sittin in my home in Florida and have not been to many of the laces I am selling them. I have confidence because I have been taught and taught well! The Avoyat teaching staff are amazing at preparing the agents with more than enough information so that there is no reason anyone of us should ever feel like we don't know something a customer asks us. We have access to it all!

I want to thank the Staff at Avoya for giving me this opportunity! I was a nurse for 40 years and due to a medical situation, I can no longer function as one. The faith and trust Avoya placed in me and the training investment they made in me is paying off in full now. I owe them my graditude and thanks for without them taking a chance on me, I would be sitting at home staring out the window wondering what to do next!

Thanks Avoya for giving me a life again!

January 10, 2013
Old Review

Joining Avoya Travel was the best decision I ever made. Trying to run my own business, which I have done off and on for over 40 years, and being a computer dunce, I bless the day I found them. No more worries about marketing costs or creating a web page or finding new clients or advertising, etc. There is always someone that can help with any questions or problems. The lead program is a godsend. It’s up to us to make it work. Being affiliated with an American Express Rep office has been icing on the cake.

January 9, 2013
Old Review

I'm confused by negative reviews of Avoya Travel here. I am in my 3rd year with Avoya Travel and I find the company exceptional in every way.

Unlike some other posters here, I am fairly new to the industry but have a heavy high-level sales background. I am not a top producer yet but I feel that Avoya provides everything that I need to succeed.

I have been amazed by the level of training and support Avoya has to offer. They allow us to work where and when we want as long as we represent our clients and the company with integrity. This gives many of us the opportunity balance working hard/smart with our family commitments. This is key for me. There are minimum financials that must be met but that is to ensure that we are the best!

Our National Conferences are incredibly well attended by the vendors which indicates the respect that Avoya has in the industry. Along those same lines, I have attended many sales conferences and Avoya does it right. The event is well organized, the topics and training are cutting edge and Avoya knows how to make it fun!

I personally love working for a company that has a strong family at it's helm. That family environment trickles down to us, the Independent Affiliates and others on the corporate staff.

Most importantly, there are constant improvements being made on the technical and systems side so that we can work faster and more efficiently. The Avoya HQ team seems to constantly strive to brainstorm new ways to increase our productivity and we are asked for input as to what we need to do our jobs better.

Others may say what they want but I will never leave this great company. I feel fortunate and privileged to work with Avoya Travel.

January 8, 2013
Old Review

Becoming affiliated with Avoya Travel has been absolutely the best move I could have made for my business! Their staff treat you like family -- super friendly-they go out of their way to help you with any part of your business that might need improvement, advice, organization...anything, really. If you understand the system, you understand how to get the better leads. All kinds of training is available ...these people genuinely care about your success!

January 8, 2013
Old Review

First I want to say that for any professional and experienced travel agent, there is no better host agency to affiliate with than Avoya Travel/American Express. Before joining Avoya Travel in 2008, I reviewed, re-reviewed and spoke with many host travel agencies. Not one other host company compared to Avoya Travel especially in terms of ethics, support, technology, training and the LiveLeads program. Rest assured, Avoya Travel is NOT a pyramid scheme in any way shape or form.

What a potential Independant Affiliates needs to realize is that we are each running our own independant travel company under the umbrella of Avoay Travel/American Express. Our success or failure lies soley within ourselves. I simply do not understand how a former Independant Affiliate could or would find any fault with a companies' lead generation program that provides, at no charge to us and at Avoya's great expense, credible and qualified telephone and email leads to their affiliates. These leads comprise at least 90% of my business. Are there "shoppers" out there simply looking or wanting "rock bottom" prices? Absolutley. But, once they have booked that low cost cruise or land excursion with me, I strive to make them my client for life. But without that lead from Avoya, I would have never gotten that booking to start with. I cannot tell you the number of clients that start with a less expensive vacation and then in a few months are booking high end cruises, land tours or hotels. As an Independant Affiliate of Avoya Travel and a business owner, it is our duty and obligation to nurture that lead to a booking. Not everyone that looks today will book today. This is not a "one call close" industry. But, they will book with someone and I want to make sure it is with me! As far as "feeding high-end leads" to select Independant Affiliates, that is simply false. As business owners we are in complete control, through our specialties dashboard, of what vendor leads will be offered to us. If I only have Carnival and NCL in my specialties, I will probably never get a Crystal or Regent lead. If I want to sell the high end cruises and tours, I learn the product through Avoya Travel and/or vendor training and then have that vendor added to my specialties to sell. Again, Avoya allows me to be in complete control of this.

Choosing a host agency is a very important decision. We consider ourselves a family and affiliating with Avoya Travel/American Express has been truly one of the best decisions that I have made in my lifetime.

January 8, 2013
Old Review

I have been with Avoya going on my 6th year and this is the smartest decision that I ever made for myself and my family. I have been in the travel industry for over 16 years and over 6 years ago I decided to go out on my own (I was in a traditional store front agency for 10 years)

I reviewed many host agencies, looked around and the more I looked the more I kept coming back to Avoya. They are a family run business who put us, the agents first...I have never been happier in my life with this decision.

The support from the Avoya Team is absolutely Amazing, at any time if I have a question or need any assistance they are a phone call or an email away. The technology is the best in the industry.

The friendships that have been built with the other agents is great, you never feel alone...Everyone is here to help each other grow their businesses...together.

The lead program is the best, there is no way sitting in my home office that I could ever build the clients that I have...I can work from anywhere anytime...I dont have to be chained to my desk...I have worked from my balcony on a cruise ship, from the coliseum in Rome and the Eiffel Tower in Paris. Your office and your business go with you and you work when you long as it is with professionalism and integrity.

Avoya is helping me lead the life that I want to...If you are looking for a host agency that values you as a person, not a number then go to you will not be sorry...

January 8, 2013
Old Review

I am a new agent with Avoya. So far, it has been a great experience for me. I was relying on the live lead program and it has been working out well!! The support staff is amazing and everyone in the company is so helpful. I am so happy that I made the decision to join Avoya!!

January 8, 2013
Old Review

I joined Avoya Travel in 2009 and I LOVE it.

Before, I used to be part of Global Travel International, which was a horrible experience.. But now with Avoya I love the fact that we have so much support. We have the best tech support and the best service to agents in the industry.

I can work from any computer and when on the road all I need is my cell phone and a tablet and I can still take leads, book and give great customer service.

The live leads is the best part as the program allows you to take live phone calls with real customers or to take web-leads ... it's up to you!

If you are at the airport waiting for a flight...or your child has friends over... perfect time to take a web-lead.. simply send the quote by email and follow up later by phone when you are in a quite place where you can talk and look at the computer.

Thanks Avoya for the great opportunity !

January 8, 2013
Old Review

I have been with Avoya Travel for the past three years, and have only positive things to say about it. While there may be times that the leads don't pan out, or your sales seem few and far between, I firmly believe it's all what you put into it. What agency guarantees you'll make every sale? Telephone sales are extremely tough in today's very competitive online environment, and you must work hard to get the sale. I read a comment that the viable leads were given to only the top agents, which is not true at all, however if you were the owner of those leads, would you not give them to the agents you knew could close those sales? It only makes good business sense that the more you sell, the more opportunities will be available to you.

Avoya is ethical and professional, and from my perspective, highly regarded by industry professionals. I have been in the industry for over 25 years, and have worked in mom & pop agencies as well as all of the megas. I was very impressed by Avoya's technology and the tools and support they provide their affiliates to do their job and be successful. They give me everything I need to build my business, but at the end of the day, it's all up to me!

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