All Reviews

405 reviews
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 star

Top Review

June 13, 2023
I began my journey with Avoya about 6 months ago. The training was excellent. It is online so you can move at your own pace. There is live support every step of the way. The trainers have a great deal of expertise and are very patient. About five months ago I began with my first client. The excellent support continued with Avoya's Early Success program. They offer outstanding workshops conducted by experts in the field. Upon completion of their Early Success program, the support continues. With every question I've had or challenge I've encountered, the Avoya team has been there with timely responses. Their platform for booking and managing travel is excellent. It's user friendly! Lastly, I credit my success, over $900,000 is sales in less than 5 months time, with the training and support I've received from the Avoya team.
September 8, 2017
Old Review

" As someone new to the travel industry I was very pleased with the high quality and readily available support provided by all the Avoya education and support team. My requests for assistance were handled promptly and very professionally"

September 3, 2017
Old Review

This is the worst host agency ever. I was with Avoya for 2 years. Initially when I sign up with Avoya, I was so excited and thought that they were a great company. Their lead generating system is ok, there is a lot of times I questioned why I did not receive leads in certain specialties and received a lot of junk leads even though my performance was good and close quite a few leads. Some days I would sit around wondering why I was not receiving leads and getting any sales. But, apparently all their top performers and seasoned agencies where given most of the leads and receive help through their mastermind program. I request a one on one session and was not offered any kind of suggestion on how I can improve my overall business performance and was told I should not select certain luxury specialties like Amawaterways because I was not ready for that. However, I did anyway and did great working with that vendor.

Any how I am really upset because I got sick at the start of the year and reach out to the company for help in at least waiving the $49 monthly fee until I was well. Management was the worst, they showed no sympathy on how I was feeling and gave me no option but to cancel my contract and said I would also lose my commission. They have outstanding commission for me and I have been trying to get in touch with the company and they have block my number. When I dial their numbers I get nothing but a busy signal. When I try their numbers from a different line it goes through.

Overall I had like working with the company due to the fact that they provided leads and never had a disagreement with anyone there. I would re consider resigning a contract with them because I am now well, but they have blocked all my calls. Not that great of a company for doing that, after all I made over $500,000 in sales with them they kept 70% of the commission and gave me 30%.. This was like a side job for me and I did great because I had my 2 year old daughter home with me and loved the flexibility of working from home.

Host Agency Response
September 8, 2017

Hi Melissa,

Thank you for your feedback. We take all reviews and feedback very seriously in our ongoing efforts to improve the Avoya Travel Network™.

When you made the decision to have your independent agency leave the Avoya Network it must have been difficult for you. I’m glad to read that you have your health back. Let me address your feedback –

Because of your personal circumstances not only did we pay you 100% of everything due, we paid more. You go on to say that the “top performers” are given most of the leads and “receive help through their mastermind program”. That’s true, by design, and absolutely for the benefit of the Independent Agencies (IA) in the Avoya Network, let me explain.

First, our optional Live Leads program, the first and by far most successful travel lead program, uses a patented algorithm that offers customer leads via phone and electronically. Unlike some other lead programs, Avoya does not charge for leads – we only share in the commissions in what we call our Shared Success model – so yes, by design leads are offered first to those IAs that are most able to make bookings from the leads before they are offered to IAs that are not able to book as many of them. But as you know, even new IAs with no experience are offered Live Leads – some with no travel sales experience have booked more than $1,000,000 in their first year. Of course, not all leads close but given a passion for travel, entrepreneurial spirit, an ability to sell and hard work – there is no better leads program.

Second, as you already know because you were a participant, our award-winning Mastermind Program offers optional professional development for new and experienced members in the Avoya Network - coaching, one on ones, best practices and more – nothing else like it available anywhere.

Thank you for your honesty when you say that you liked “working” with Avoya because of the Live Leads and that you “never had a disagreement with anyone” and that you “did great” and “loved the flexibility”. Everyone at Avoya works hard to help independent agencies and is very proud to be known as the ‘Best Host Agency’.

Finally, while we’re honored that you’d like to have your independent agency once again join the Avoya Network, we think you should find another host that might better meet your needs and expectations.

Best wishes to you Melissa, your family and your independent agency.

Sincerely,

Steve Hirshan
Senior Vice President of Sales Support
Avoya Travel
Steve.Hirshan@AvoyaTravel.com

August 29, 2017
Old Review

When I decided to start my part time travel business, I did a lot of research into Host Agencies. I knew I needed a host agency early on in my travel business journey as I had never run my own business or sold travel and have a full time job. When I first called Avoya to get information, I was impressed with their professionalism and their program. Their core values are based on integrity and professionalism and I’ve seen it every step of the way as I’m learning this business.

Avoya referred me to Career Quest for general travel agent training, and then once I completed the training I was able to begin the Avoya Academy. The education and training that Avoya provides is easy to follow, comprehensive, and overall very well done. The best part for me is that I could do it on my own time; after work and weekends. There were a couple of live sessions and I was able to attend on a Saturday.

One of the advantages of Avoya is their live leads program, where by Avoya sends you contact information for people who have queried their web site requesting information. The education offered by Avoya combined with their live leads program is fantastic, but the one thing that has been the absolute best for me is the support I have received from Avoya. I have had so many questions as a new independent agent and I have consistently received timely and accurate information that has helped me close a few sales – and I’ve only been doing this three months!

August 23, 2017
Old Review

I started my own independent agency and joined Avoya Travel 3 months ago as I was looking for a change of career and I am so glad I did!  I love the live lead program as it gives me a chance to grow my business much quicker without spending my own marketing dollars.  The staff is so supportive always willing to help, I even love the one-on-one sessions.  The daily webinar offerings help give me a chance to learn about all the vendors and how to sell the product.
I am so glad to be part of the Avoya team!

August 19, 2017
Old Review

I’ve been a marketing agency owner for 12 years before I decided to start my own travel agency. I joined Avoya Travel with 1.5 year of travel experience working as an independent agent at a brick and mortar agency. I wanted to make more money while having adequate support but also have the opportunity to drive my destiny by owning my own business. It was super important to set my own hours, and still have leads coming in after traditional 8 to 5 business hours. As a one-woman show; Avoya’s online presence, marketing and lead generation system seemed the perfect fit for me.

I’m currently working part-time at strange hours sometimes while raising my one-year old. The way Avoya is designed, it allows me to work when I can, whether it be during the day, late at night or on the weekend. I have sold in my last 6 months the same amount I sold in 18 months at my past agency. I can’t wait to see what I can do when I’m able to dedicate myself full-time to the business!

Reasons I love Avoya Travel, and you will too:

• Live Leads: Turn faucet on by phone or email and receive leads without having to advertise. The better you become in a specialty, the better the leads get. The harder you work, the more you are rewarded.

• Company: Techy online company constantly growing, very introspective, interested in process improvement and feedback from their network. Avoya works with people/agencies who are serious about their business. Professional learning opportunities are endless at Avoya, from sales tips videos to vendor webinars, even live one-on-one sessions designed to grow your business. Avoya truly loves their independent agencies and it shows in the way they interact with their network, through various communications on every day basis.

• Staff: Huge amount of dedicated staff specializing in the business of travel. No question goes unanswered. The support request system and the staff answering all your questions are absolutely amazing. You will not feel alone or unsupported.

• Technology: The quoting and invoicing system is super user-friendly and visually appealing for clients. Everything is tracked and is very organized.

• Vendors: Specializing in a specific vendor pays off because it allows you to be a true product expert, plus you get to sell what you like most. Understanding the consumer and exclusive Avoya promotions in depth translates to more bookings.

• Money: You get paid fast… on weekly basis. Due to preferred relationships with vendors, Avoya also gets top commission amounts.

• Client: Best interest of client is very important to Avoya. They make sure that clients are taken care off. Avoya has tremendous buying power and solid relationships with vendors, which translates to great pricing and offering for clients. It feels great to be competitive in the market place and being able to provide great pricing and extra perks to my clients.

• Flexible business hours: I can do business any day of the week at pretty much anytime. All I need is a laptop and phone line anywhere in the world. I can even access the booking system from my phone.

• International: The cherry on top for me is working with International clients. When a client requests someone who speaks French or Polish, I have the opportunity to help them.

August 18, 2017
Old Review

After 32 years as an educator, I retired and decided to start my own travel business. I did this for several reasons: I wanted to work from home, I wanted to be able to visit my grandchildren who live 20 hours+ away and still work and I wanted a flexible schedule. I did a lot of research on Host Agencies and chose Avoya Travel because they have been in business 50+ years, the professional development provided, the lead generating system and most importantly because of their core values of honesty, integrity and professionalism.

I started out with Career Quest which was excellent preparation for learning the travel business. Upon completion, I began Avoya University. The Avoya Travel team were helpful, courteous and quick to respond to my questions (I had and still have a lot). They have been very patient with me.

I have been an Avoya Travel Independent Agent for almost 6 months. I have learned so much in this amount of time and have say that I could not have asked for a better support team. Whenever I need help, including weekends, the response is quick and very helpful.

I have been so happy with my decision to join Avoya I have recruited 2 of my friends to join. Joining Avoya is one of the best decisions I have made.

August 10, 2017
Old Review

I was an independent agent, no host, for 10 years. I had spent thousands of dollars on advertisement and classes/training. I was booking direct with the vendors who paid at the lower commission rate as I did not have the volume to constitute the over rides. Basically, I was all over the place and making a meager salary at best, while putting in extreme hours of work.

Once I joined Avoya, Game Changer! it is a one-stop shop. Literally everything I need to be successful. The technology is all in one place. I do not have to advertise and spend large amounts of money and time trying to generate leads. The leads come to me! I have been taught to specialize, build relationships with clients and close the sale with ease.

I still have my independence to work when and how I want, while continuing to be professional and ethical. Avoya has truly impacted positively everything about my travel business and my personal life. I now have more clients which generates more money and I actually have more time for my life and family. I have found my balance, Avoya Travel.

August 8, 2017
Old Review

I first joined Avoya more than 12 years ago and after coming from a traditional Host Agency, the difference was like night and day. With the traditional Host Agency, I was finding I was spending so much time, effort and expense in marketing, advertising and trying to generate business. The income I was making, was going right back out. With Avoya, all of that headache disappeared with the Avoya Live Lead program and allowed me to concentrate on what I wanted to do most, and that is to provide professional expertise to customers seeking the best travel experience.

August 7, 2017
Old Review

When I decided that I wanted to start my own travel business, I really did a lot of research on Host Agencies. I chose Avoya Travel because of their 50+ year business history, the solidarity of the company's financial foundation, and the fact that they are affiliated with American Express. The Lead Generating system and my own website were also huge factors.

The ease of getting started was best of all. Starting out with Career Quest was excellent preparation for learning the business and a great refresher in some areas, as I previously worked in the airline industry. The people with Avoya Travel have always been very courteous and quick to respond to questions. They have also been very patient with their guidance.

I've been an Avoya Travel IA for a little while now and I have say that I couldn't have asked for a better support team. Anytime I need assistance, not only is their response time quick, but the answers are right on target; and several times they have even called me to assist me with the issue.

So yes, I give Avoya Travel, as a whole 5 Stars! Best decision I could have ever made.

July 14, 2017
Old Review

When I made a decision to open up my own travel agency, having a host was essential. I started with another host first and found out quickly enough that they were not what I was promised. I then moved to another host agency which was much better and was with them for about a year. Then, someone told me about Avoya Travel. This was the best move I have ever made. I am at the start of my 4th year with Avoya and I can't be happier that they are my host agency.

You would have to be crazy to leave them. With continued marketing that Avoya does, you have access to special deals that others don't. Their support system is excellent. There is always someone to help with any issue you might have. There are a lot of opportunities to grow your business and if you in need of more clients you can always get more from their Live Lead program. If you are willing to work, Avoya is there for you and you will be successful!!!

Sign up for a free account to submit reviews.