National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions.
Job Title: Travel Coordinator
Location: Orlando, FL
Department: Travel
Reports To: Travel Supervisor
FLSA Status: Non-Exempt
Summary: Assists crew schedulers and other staff members to make travel arrangements for NAL employees along with reconciliation of travel charges and policy compliance. Below is a list of duties, but not limited to.
Essential Functions:
- Assists NAL Crew Schedulers with booking Crew or other NAL staff members, new hire, and training travel arrangements, air/car/hotel, and black car if necessary. Requests will be via email, phone or walk up.
- Bookings will be made via Concur travel tool, with our dedicated travel management company or direct with select vendors due to safety restrictions.
- Assists with re-booking and cancelling of travel services when there has been a charter flight change. Note, this happens often due to the nature of ad-hoc charter business.
- Performs daily checks to make sure all travel arrangements are accurate and in accordance with crew members rosters and travel policy.
- Monitors Air and Hotel booking to avoid double bookings or late cancelation for air tickets and hotels.
- Communicates important information to crew and hotels, travel, companies, vendors such as late check in (after midnight), name change, pick up & drop off time, location change etc.
- Assists with utilizing unused tickets on file for travelers.
- Assists with special requests to coordinate travel arrangements.
- Works with the NAL Corporate Travel Manager to manage compliance to company travel policy and preferred vender programs.
- Answers crew travel inquiries, last-minute changes, and customer service issues.
- Assists with travel customer service concerns through our travel feedback email boxes.
- Performs other duties as assigned.
Supervisory Responsibility: No
Qualifications:
- Working knowledge of travel industry or systems like Concur, preferred.
- Good time management, customer services, communication, and organization skills
- Ability to work independently and as a team and be dependable and reliable.
- Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
- Ability to identify a problem and see it through with minimal supervision.
Hours and Location:
- Hours, we are a 24/7 operation so flexibility to work nights/afternoons/weekends.
- Location, Orlando, FL Corporate Office. This is not a remote position.
Physical Requirements:
- Prolonged periods of sitting.
- Must be able to lift up to 15 pounds at a time.
The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.
National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.
National Airlines requires all team members to complete a record in National’s Vaccination Tracking Tool. Team Members may opt to provide records documenting their fully vaccinated status or agree to comply with weekly COVID-19 testing and reporting. Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation.