Staff and Administrative
Why work at BYU?
As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the university's mission : "To assist individuals in their quest for perfection and eternal life ."
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.
Specialty Travel Consultant
Supports all university corporate and deployed travel office operations. This includes acting as trusted business advisors with campus departments and coordinating/planning complex domestic and international group travel. Also requires advanced knowledge of international study programs, EFY & continuing education programs, and athletic team and individual travel. In addition, this position is required to appropriately manage heavy general corporate travel office volumes. Under the direction of the corporate travel supervisor this position also participates in and leads process improvement and other travel office projects.
What you'll do in this position:
Travel & Logistics Management for Individual, Department, and Group Travel
- Consults/strategize with university departments to develop advanced logistical plans and event coordination.
- Provides on-site logistical support for complex group and VIP travel (e.g., airport operations, pre-arrival hotel check-in, catering, and event meeting space)
- Negotiates and signs group and event planning contracts with airlines, hotels, and meeting venues.
- Works with university personnel to book and execute complex domestic and international air, hotel, and rental car individual and group itineraries.
- Manages and makes decisions regarding ticket refunds and exchanges, upgrades, waiving fees, and clearing seating preferences.
- Advises customers on BYU¿s trip authorization process, expense management tools, and campus travel policies and procedures.
- Manages 24-hour after hours travel emergency calls.
- Reviews prior day¿s transactions and determines if additional actions/corrections should be made. If actions/corrections are necessary and incumbent executes appropriate actions.
- Arranges and executes campus customer service visits to address BYU Travel Office performance issues and gather feedback.
- Conducts presentations to campus units regarding travel office services and preferred partner benefits.
- Assists in managing unused tickets.
Deployed Travel Office Support
- Performs deployed travel offices duties in booking and executing complex domestic/international group air, hotel, rental car, and other travel related itineraries.
- Executes deployed travel operations within deployed office policies, processes, and compliance procedures.
- Participates in strategy development and execution exercises and discussion.
- Manages key hotel, car rental, airline, and travel partner group contracts.
- Maintains key customer relationships in each deployed travel office.
- Prepares materials and content for department and class travel presentations.
Process Improvement and Initiative Support
- Serves as a member of the process improvement committee.
- Initiates department improvement projects and leads them through to execution.
- Assist with department focus groups to gather university feedback.
- Travels on behalf of department as needed. (Represents BYU Travel at industry conferences and events). Upon returning from travel, the incumbent presents information gathered and trains the BYU Travel team on acquired knowledge and skills.
Strategic Sourcing Relationship Management
- Facilitating and coordinating the issuance, use, and requirements for passports and visas around the world.
- Manages the application, expediting, and timely delivery of passports and visas.
- Manages relationships with various preferred partners including airlines, hotels, car rental companies, rail/train, passport, and visa expediters.
What qualifies you for this role:
Minimum education/experience:
- Bachelor's degree, preferably in business management, travel & tourism, geography, or related field, and two years full-time experience OR the equivalent combination of education and experience.
- A firm commitment to the mission of BYU.
Preferred:
- Two years relationship management experience in travel or related field (concurrent with 2 years of experience above).
- Proficiency in leading initiatives and insuring accountability toward success.
- Advanced personal computer skills and demonstrated advanced proficiency using the SABRE airline booking system.
- Experience should demonstrate broad understanding: strategic sourcing, contract management, airline computer reservation systems, geography, and fare construction, etc.
- Seasoned skills of consulting with travelers to analyze and secure the best travel options with a focus on the lowest fare.
- Thorough and detailed knowledge of and accountability to industry (ARC) and departmental travel accounting procedures and requirements.
- Excellent interpersonal and communication skills, both oral and written. Interacts with employees at all levels in the organization to collect or disseminate complex and detailed information.
- Ability to handle complex issues and problems requiring independent analysis and good judgment.
- Ability to manage a high volume of booking activity with competence, accuracy, and efficiency.
- Ability to prioritize work and meeting deadlines.
- Advanced understanding of web-based booking tools and distressed inventory distribution.
What we offer in return:
- In addition to our competitive pay structure, this position comes with fantastic benefits , including:
- 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
- Employee assistance program, available to the employee and all members of their household
- Tuition benefits for employees and eligible family members
- Access to athletic facilities
- Excellent medical/dental benefits
- Short/long term disability benefits
- Paid parental and maternity leave
- Wellness program
- Free on-campus parking
- Free UTA passes for employee, spouse, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
Employee Class: Administrative
Work Location: Provo Campus
Environment: General office or other equivalently good environment
Physical Exam Required:
Physical Exam Details: N/A
Desired Start Date: 09/30/2024
Job Close Date: 09/08/2024
Pay Level: 51
Approximate Starting Salary: $55,000 - $71,500 (DOQ)
Documents Required at time of Application:
Required: Resume
Optional: Cover Letter
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!