OnSpot

app.onspot.travel
1 review
What problem does OnSpot solve?OnSpot Assist delivers 24/7 in-destination support, freeing travel advisors to focus on growth while ensuring travelers get instant, personalized expert care abroad.
Founded
2007
Members of
Countries Served
Worldwide
Target User
Beginner Travel Advisors, Experienced Travel Advisors
Languages Spoken
English, Spanish, French, Portuguese
Profile Updated
2025/01/28
# of Users
200000
Tech Offered
In-Destination Traveler Support, Analytics, Booking Tools, Itinerary Builder
Companies Served
Hosted Advisors/ICs, Host Agencies, OTAs, Multi-branch Agencies, Travel Agencies
Business Attributes

About us

OnSpot Assistance was created with one goal: to make life easier for travel advisors and their clients by filling a gap the industry couldn’t. No one chooses to become a travel advisor to handle client inquiries abroad days, nights, and weekends! With most agencies closed 70% of the time, we step in as your white-label partner, representing your brand and handling your clients' needs just the way you would. Our 24/7 in-destination support, powered by a global network of travel experts, ensures seamless experiences for travelers while freeing you to focus on growing your business. From unexpected hiccups to personalized requests, we’ve got it covered—and you can easily scroll through the actions we’ve taken on your behalf. With a transparent, pay-per-trip model and tools like our TripFlow mobile app, OnSpot is the ultimate stress-free solution for you and your clients. Let us do the heavy lifting, so you can shine where it matters most!

Features

Analytics
Artificial Intelligence (AI)
Booking Tool
Client Management
Drag + Drop Editor
Itinerary Builder
Live Flight Database

OnSpot Pricing

Setup/Migration fee
Custom Set Up Fee
Custom
Free Version
Trial Offer
Pricing Model
Other
Subscription
Annual Price
Monthly Price
One-time License Price
Military/Veteran Discount
Enterprise Pricing
Group Pricing

What Makes OnSpot Unique?

OnSpot Assist specializes in 24/7 in-destination support, leveraging a global network of "Spotters" and unique expertise to handle and prevent trip disruptions. Our TripFlow white-label app offers in-app call and chat, ensuring your traveling clients get seamless support worldwide while reinforcing your brand.

Software Specifics

Use Case
Back Office, Front Office, Mid Office
Products Supported
Air, Car, Excursions, FITs, Hotels, Insurance, Packages, Restaurants, Tours, Transfers
Currencies Supported
USD, EUR, Brazilian Reais (R$)
Team Management for
Employees, Independent Contractors
Team Asset Sharing
API Access
API Pricing
Free
Customized Branding
Customization Fee
Email Integration
GDS Integration
None
Consortia Data Integrated/ Preferred
Consortia notes:
Agency-Facing Mobile App
Client-Facing Mobile App
Android, iOS
Fee Invoicing
Can user directly collect fee?

Security

PCI Compliant
3rd Party PCI Compliant Audit
PCI Compliance Notes
Two-Factor Authentication Login (2FA)
Stored Data is Encrypted

OnSpot Training and Support

Training
Documentation, In Person, Live Online, One-on-One, Video, Webinar
Support
Phone, Email, Live Chat, 24/7
Sunday12:00 AM - 12:00 AM
Monday12:00 AM - 12:00 AM
Tuesday12:00 AM - 12:00 AM
Wednesday12:00 AM - 12:00 AM
Thursday12:00 AM - 12:00 AM
Friday12:00 AM - 12:00 AM
Saturday12:00 AM - 12:00 AM