What problem does OnSpot solve?OnSpot Assist delivers 24/7 in-destination support, freeing travel advisors to focus on growth while ensuring travelers get instant, personalized expert care abroad.
What do you like most about OnSpot?
The standout quality of OnSpot is their ability to handle high-end American clients with exceptional care and efficiency, no matter the time of day. Their 24/7 availability and proactive approach have been game-changing for our business. They go beyond just supporting clients; they truly understand their needs and represent our brand seamlessly. Their adaptability to our processes and personalized service make them a key part of our team’s success. Their fast learning curve and adaptability to our internal processes have made them a trusted and indispensable partner.
What are some areas of OnSpot's product that could be improved?
Honestly, it’s hard to find areas for improvement with OnSpot. Their service is already excellent, and we’ve had no significant issues with their platform or support.
What problems does OnSpot solve for you?
OnSpot takes the pressure off by managing client needs abroad with precision and care. For high-end American travelers who expect immediate attention and tailored solutions, they’ve been instrumental in delivering seamless experiences. They handle last-minute changes, unexpected challenges, and personalized requests so that we can stay focused on growing our business. OnSpot ensures our clients are supported 24/7, giving us peace of mind and the freedom to focus on what we do best.
What do you like most about OnSpot?
The standout quality of OnSpot is their ability to handle high-end American clients with exceptional care and efficiency, no matter the time of day. Their 24/7 availability and proactive approach have been game-changing for our business. They go beyond just supporting clients; they truly understand their needs and represent our brand seamlessly. Their adaptability to our processes and personalized service make them a key part of our team’s success. Their fast learning curve and adaptability to our internal processes have made them a trusted and indispensable partner.
What are some areas of OnSpot's product that could be improved?
Honestly, it’s hard to find areas for improvement with OnSpot. Their service is already excellent, and we’ve had no significant issues with their platform or support.
What problems does OnSpot solve for you?
OnSpot takes the pressure off by managing client needs abroad with precision and care. For high-end American travelers who expect immediate attention and tailored solutions, they’ve been instrumental in delivering seamless experiences. They handle last-minute changes, unexpected challenges, and personalized requests so that we can stay focused on growing our business. OnSpot ensures our clients are supported 24/7, giving us peace of mind and the freedom to focus on what we do best.