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My Experience with TravelOnly – Disappointing Communication & Treatment

I wanted to share my experience with TravelOnly to help others make an informed decision. As someone who has invested significant time and money into this company, I expected professionalism, support, and fair treatment. Unfortunately, my recent interactions have been deeply disappointing.

Despite my repeated requests, a simple payment matter that could have been accommodated was denied. The response I received addressed only a portion of my concerns while ignoring others, which I found frustrating and disheartening. This lack of communication and unwillingness to assist does not reflect well on the company’s approach to supporting its agents.

What I found most concerning, however, was TravelOnly’s immediate reaction when I mentioned that I planned to share my experience online. Within a short time, I received the following message from them:

Dear Shannon,

We wish you every success in your future endeavors. However, we must address your recent communications. Your recent expressions of contempt and the threats you have made are taken very seriously by TravelOnly.

Please be advised that we respectfully disagree with your opinions, and we reserve our right to refrain from commenting further on these matters outside of the appropriate legal channels. Accordingly, your agreement with TravelOnly is terminated effective immediately.

Furthermore, should you choose to publish or disseminate any defamatory statements regarding TravelOnly, please be aware that we will pursue all available legal remedies, including seeking damages, under the applicable provisions for defamatory libel.

We trust you will govern yourself accordingly.

To me, this response was a clear attempt to silence fair criticism. Instead of addressing my concerns, they immediately terminated my agreement and threatened legal action simply because I intended to share my experience. In my opinion, this reaction speaks volumes about how they handle dissatisfaction and why so many agents have left.

I believe transparency, accountability, and fair treatment are essential in any business relationship. I encourage anyone considering working with or booking through TravelOnly to do their research and ensure the company aligns with their values and expectations.

I hope my experience serves as valuable insight for others.

I was on the fence trying to decide between TravelOnly and another host agency and I am extremely happy I made the decision to choose this company. I have received personal phone calls from the owner Gregory helping me with any questions I had. Anne is a top notch trainer and is there to support any of the learning materials from their online modules. Ana will help you with your marketing. If you are in doubt, make the decision to choose TravelOnly. You won't regret it.

Enjoy working with Travel Only, good events, great partnerships. All information you need is available. You must be extremely self motivated as there is limited direct in person support and no check in. Training is all reading so not accessible to all. Software for admin very clunky to use; not very user friendly.

WOW! Already TravelONLY '50th' Anniversary' this September 2024. The Luciani Family established their TRAVEL AGENCY in 1974 in Brantford, Ontario; we have over 1000 agents through CANADA! I've been an associate with them for the last 17 yrs and never regret it! Great support, a lot of educational meetings. Such a great company to work for. We are a great family! Love you TRAVELONLY! Don't hesitate to join us on this magnificent journey! THE BEST!

I have been with TravelOnly since April 2010. When I researched travel home-based companies, TravelOnly came up first each time I researched. I liked what I saw with the reviews from current TAs and what I love the most is this is a family business. Since I was in the corporate world before, I was not looking to enter this again. My first meeting with Patrick, Ann & Gregory was at TO's 40th and I felt at home. Since then I have prospered and met many TAs that are ready to assist you in growing your business. Ann & Gregory and the team are eager to assist you in growing your business with the new technology in the travel world. Every meeting or get-together with the TravelOnly family, it is like a family getting together to enjoy each other company and have fun while learning. This is one move that I have never regretted.

I've been a home-based travel agent with Travel Only since 2019, and it’s been a fantastic experience. When I first started, I had no background in the travel industry and needed a company that could provide solid training and the flexibility to grow my business at my own pace. Travel Only has been the perfect fit for that.

They offer a variety of training resources, both online and live, which I can access whenever it’s convenient for me. The marketing materials and tools available have really helped me promote my services and build my brand. Their booking system is intuitive and connects me with numerous travel suppliers, giving my clients a lot of great options.

The agent portal is another great feature—it’s where I can connect with other agents, get helpful advice, and track my commissions easily. The flexibility of working from home and choosing my own hours has been a big plus, especially since I started as a side business.

All in all, Travel Only has provided all the support I needed to thrive as a travel agent, and I’d definitely recommend them to anyone looking to start or grow their own travel business.

I'm a homebase Travel agent since 2018 with TravelOnly. They are a family owned business. I didn't have any experience as a travel advisor. I was looking for a travel compagny who could offer me training and the Opportunity to let me grow my compagny at my rythme. TravelOnly was the compagny that offer me what i was looking for.
I work the hours i want (2nd job), lots of diffrents training - live or online, marketing tools, booking system that give my accès to many travel compagnies. A portal where I can interact with other agents and track commissions.

I've been working as a Travel Agent for one year now, working Part Time. This company has a true family feel to it with, with active participation from all other TA's across the company and ownership as well. The training they provide is very well thought through with people available to help you out with pretty well anything. No pressure sales, and help from everyone makes this company a great place to work.

I am currently a Part Time Agent ,going full time 1n 2025 and Travelonly continues to provide us a lot of training and options for me to grow. At Travelonly you are part of a big family of agents that are always willing to Answer questions and direct you to get the proper information. Please look into Travelonly if looking to join

I started with TravelOnly about a couple of months ago. No experience in the industry, just a dream of travel, and couldn't be happier! The support given from head office is just great, and the training is ongoing. TravelOnly has given me all the tools to set me up for success! I also have a mentor with TravelOnly, and she is the greatest lady ever! Thank you Tracy, and TravelOnly for this amazing opportunity