All Reviews

199 reviews
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Top Review

August 28, 2023
All I can say is WOW! I'm BRAND spanking new agent. I chose TPI for a few reasons over a few other agencies...the main reason was the support that was apparant. As a new agent, I'm overwhelmed. Still. Yet, I feel the support and the understanding from everyone, to get me on track to making sales. The CRM system will be amazing once I get it up and running. I can't wait to update this review in 2 months. I feel I haven't touched the surface on what I can do with TPI as my support. Go ROCKSTARS
May 17, 2016
Old Review

I have been extremely pleased with my experience with TPI. I worked for over 12 years with a very prominent cruise retailer however chose to open my agency with TPI based on their reasonable monthly fees. It was absolutely the best decision I could have made. The owners and staff at TPI are so helpful and personally engaging. I have already attended tradeshows and other industry venues that were not available to me previously. Thank you TPI for making my independent business dreams come true!

May 17, 2016
Old Review

I have been with TPI since 2013 and have officially fell in love with them. Everyone in the office is very knowledgeable and friendly. If they do not know the answer, they will ensure to find it for you. They offer some great tools to help each agent operate as their own company. I was able to brand my own agency along with TPI's help. Also, they offer a lot of free webinars and educational seminars to help improve the your own company. I couldn't imagine having a different host agency. The best part they offer competitive commission tier. Even 70% for no monthly free so it's great to use as a trial.

May 17, 2016
Old Review

TPI is a fantastic host agency and really invests it's time and resources into us as agents. For those new to the industry I strongly recommend patterning with TPI as learning the business can be overwhelming at first. TPI takes a lot of the backend work off our plates so we can focus on selling travel and working with the vendors. TPI has worked hard to develop their vendor relationships which is a huge advantage to us as agents. They provide valuable training and continuing education resources. One of the things I really enjoy is the local TEAM meetings as many of own home based agencies this allows us to partner with other local agents. The support and partnership I have experienced through TPI so far has been wonderful and I cannot image going through the process of opening my own agency without them.

May 17, 2016
Old Review

I've been with TPI since 2011, and I have been extremely happy ever since. Their support and customer service are outstanding! They also offer a live chat feature that is so convenient and helpful. TPI offers Insight Training, which is amazing for anyone who is just starting out with them (new or seasoned agents), or even as a refresher for long time TPIers. They offer many different events throughout the year, such as local quarterly T.E.A.M. meetings, live webcasts with suppliers, Insight Training at their home office, as well as their own annual event, now called TPI Rocks. I highly recommend TPI as your host.

May 17, 2016
Old Review

Making the move to join TPI 3 years ago was one of the best decisions for my small business. They offer so many resources to help you grow. They are always accessible via chat, phone, a Facebook private page etc. I find its like being part of a family who supports you 100% because if you are successful so are they. Another big plus is they are so technically advanced, offer continuous learning opportunities for their agents and have a large list of preferred trusted suppliers. For anyone considering a host agency, do not think twice about TPI. You will not be sorry and you will be part of a great family who has your back.

May 17, 2016
Old Review


If you’ve reached this site I imagine that you’re looking for a new host agency. You’re going to find a wide array of opinions here just as you would with your client reviews on the same hotel. The most important thing is to identify the kind of relation and amenities necessary and imperative to your business and find the best host fit.

ASK before you leap! Most things are incredibly transparent for the asking but it’s up to you to vocalize your needs and questions.

TPI is my right fit. I have been with them over 9 years now. I have tried others - DISASTER - some of which are no longer in business. That should tell you something right there!

TPI is very accessible. There is no reason not to know details on what they provide unless you simply do not poise the question.

In my tenure with TPI, I have seen their company grow for the better.

They have attentive, polite, on the ball staff that are available by phone, email or message. If you need help, that’s what they are there for.

They offer a variety of commission programs so you can choose which program and monthly fee best suits your business.

None of their programs are expensive and in return for what they provide, I’d say the agent gets a heck of a lot of bang for a very small amount of buck.

Their staff is stable. They’ve had core staff members in place for as long as I have been with TPI and that speaks to the quality of their inner sanctum and the Gagliano brothers.

Check their company stats!

Consortia Memberships: Ensemble Travel Group
Association Memberships: CLIA, IATA, IATAN, NACTA OSSN, TPOC
Preferred Cruise Lines: Avalon, Carnival, Celebrity, Crystal, Cunard, Disney, Holland America, Hurtigruten, MSC, Norwegian, Oceania, Princess, Regent, Royal Caribbean, Silverseas, Uniworld, Viking & Windstar.
Preferred Tour Operators: Adventure by Disney, Apple Vacations, Brendan Tours, Brian Moore Tours, Classic Vacations, Collette Vacations, Cosmos, Globus, Educational Travel Services, Inc. Funjet, GOGO WWV, Insight Vacations, Pleasant Vacations, Sandals, SITA, Southwest Airlines Vacations, Trafalgar Tours, Travel Bound, Travel Impressions, Vacation Express, Walt Disney Travel Co.
Air Ticketing Available?: Yes
What GDS Do You Offer?: Amadeus, Sabre and Apollo & Worldspan by Travelport
What Accounting / CRM?: TRAMS, Client Base
Consumer Website?:
Program for New Agents?: Yes
New Agent Training?: Yes
Mentoring Program (s)?: Yes, by in house business development staff

Their commission rate at the preferred level is excellent. Comm is auto deposited and I’ve never had an issue with payment being made. Have you experienced chasing payment under other umbrellas? You won't here with TPI.

I love that over the years I have come to know the employee in marketing or accounting and we’ve become ‘friends’. It’s not a massive call center impersonal response. They do reach out for you and try to help and support you.

They don’t bug you or micromanage you. I LOVE that they let me 'wear my big girl panties' and run my business as fits my business module.

Have a sticky situation and need the help of a supplier bdm ? They can help bridge that connection if you don’t know your bdm.

Lastly, in the last 18 months I have referred multiple EXPERIENCED agents to TPI who signed up. ALL have been very happy with the program.

I say contact them, talk out your needs and give them a try. You might find it's the best thing you ever did for your business.

Best of luck.

July 11, 2015
Old Review

I've been with TPI for the past 3 years, my experience with them have been the greatest - I would & have recommend them to many of my colleagues...They have a very good team of people.Well organized and their website Agent assistance is a great tool to have at hand...If you are looking for a great support they are an excellent option...

January 17, 2015
Old Review

TPI is a well-oiled machine! They have a top-of-the-line web site to meet every need including live-chat capabilities. Commission payments are always on time! The staff members are well-trained and are readily available to assist with any issues. The TPI Extravaganza is an awesome experience!

December 30, 2014
Old Review

They are pretty good so far as I am still new.

May 28, 2014
Old Review

What a support system! With my previous host agency if I needed help with anything I might have just been guided me to where I might find the answer. Not with TPI they will stick with you to solve the problem until it is solved.

Everyone is so nice and understanding

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