All Reviews

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Top Review

April 15, 2022
I just started with OA in Jan and I couldn't be happier. Maybe I am naïve as a newbie but with the tools and training I have received from OA, I have been able to attract several clients. In fact, a lot more than I expected to have this early in my journey. The OA community is awesome. I post a question and other agents are right there willing to help with information. Even the owners respond to inquiries regularly. Actually, the open door policy the owners have is amazing. I have never seen a company where the owners offer up their cell numbers directly. I have had a few mentoring sessions and got tons of info and answers to my questions. These sessions are great as they will focus on what you need right at that moment Can't wait to schedule my next one.
April 6, 2019
Old Review

Outside Agents was the best decision I made in 2017.
I began my business as a travel agent in August of 2017 and was so excited to get started. Outside Agents sent me information when I registered with them about where to access trainings, the group forum, access to travel leaders network etc. I took the time to quickly learn how to input my bookings into their systems so that I could stay organized and get my commission when booking customers.
They have always been available if I have an issue, our sales manager responds ASAP to emails or calls and their trainings are phenomenal. Without them, I wouldn't be doubling my commission from last year.
I have spoken with agents that were previously with another host and said they will never switch again; they are so happy with OA and so am I.
There is not a crazy fee (just a small monthly fee; which is totally worth it by the way) and they even provide you with a website!
If you're considering joining a host agency, this is the best there is.

April 6, 2019
Old Review

I think I finally found my halleluja!

Previously I was a sub for an agent working with a different Host. I'm a very independent and capable person, but found that host's educational structure to be cumbersome and found their community to be elitist and standoffish. I spent a year biding my time, and exploring other options that would more closely match my personality and business model.

Outside Agents is the perfect fit for me and my business. The owners set the tone and culture for the entire enterprise, and it is one of encouragement, inclusion and true community. The technology is first rate, and continually evolving to keep up with current trends. Agents can choose the plan that fits their needs best, and even at base level have access to first-rate CRM, on-demand training, mentoring and the ability to network with thousands of other agents in real-time. Starting split of 80% is fantastic considering the low cost of their entry level, and agents can work their way up to 95% split based on sales and commission history. There is no better value out there!

The in-house training is top notch, and the Sales Manager has a strong background in the industry, which is why their training is consistently awarded for excellence. Training is available online 2/47, in addition to the onsite training opportunities which occur year round. Mentoring is also available, for those who need more one-on-one targeted help.

Choosing Outside Agents has been the best possible decision for me, and for my business.

April 6, 2019
Old Review

I started in the travel business in 2017 with Outside Agents as my host agency and I have been very pleased with the service they provide. We have access to LOTS of live and online trainings. The response time for questions is VERY fast... usually within an hour or so, or even minutes sometimes. I've had questions answered over the weekends too! They have great commission rates with suppliers and my take home percentage is good. I feel like I am really able to grow my business through OA like I would like to.

February 19, 2019
Old Review

As a relatively new agent, I still have a lot to learn. I researched many options on Host Agency Review and finally narrowed my choices down to Outside Agents and another agency. My decision was based on my finances. Yours may be different. However, bear in mind that starting an agency requires more than an agency, it involves all the little things that will set your business apart from all the other, more established agents in your area.
I created a logo, purchased business cards and a domain name, etc, etc. Can you begin without any of these things? Of course you can. It's a choice. So, here is why I Choose Outside Agents.
Fully functional website. - You have the option of 3 options of website functionality. I choose the middle option and was advised to start at the lowest option since I was brand new. However, only the top 2 website options allow you to bring your own domain name, something I already owned.
Training! Outside Agents offers so much training. There were travel related options I never heard of, or considered. The abundance of training offered is also rewarded by associated badges. It is worth the time investment.
Mentoring - You can request to be mentored and an assessment will be made, by the mentor to exactly what level of assistance you need. This is your business. You are responsible for yourself, but you have plenty of assistance.
Customer Service has been gracious, even when I have not...
Financial outlay - My main reason was looking at what my budget could afford without commissions and for how long. Since the monthly charge is not that much, I will be able to withstand months without pay and not effect my monthly budget. This was a critical concern for me, since I am retired with a fixed budget.
I have made a bit of money. Not as much as I expected, but I am in a great position to make a lot more.
Finally, I also took the 7 Day Set-Up Challenge. I hope you will too! Good luck on your business venture! You picked a wonderful time to be in TRAVEL!

January 29, 2019
Old Review

My B.S. was in hospitality and tourism, and I new for a long time that I wanted to become a travel consultant. In December of 2017 my husband and I finally decided to move forward with my dream. I even used this site to select in selecting a host agency. At the beginning of 2018 I joined OA and I've never regretted.

Yesterday I sold my first Disney vacation for a extended family of 13 today. Today I will finalize a second Disney booking for another family, and Wednesday an inaugural sailing on the Carnival Mardi Gras.

What’s most exciting is that with other sales I’m already 1/3 of the way to my total sales in 2018 and it’s only January!

The encouragement and help from OA staff, the training they provide, and the online community of other agents is such a blessing. I can’t imagine a better place to be! The best thing you can do is join OA and commit to the education so you can be the an amazing asset to your clients. I'll never go anywhere else.

January 15, 2019
Old Review

Hello, I just had a phone call with Steve. I owned two travel agencies in the past, was in travel for years, decided to retire but still book personal, family and close friends travel. So to do so the past few years I have been with outside agents. Well I guess I Thought I had been!!! My credit card has been charged every month! In July I booked two $12,000 cruises, one for friends and one for my spouse and myself to travel with them. I tried to sign into my account last night to make a final payment on the cruises. It said I was unable to sign in so I called this morning. Steve answered the phone and was EXTREMELY RUDE. I thought this was a company for Everyone who wanted to sell travel, NOT only the top producers! If I was going to work full time I would still own my own agency!!! I will be going into a REAL LOCAL Travel Agency today to transfer these bookings to someone who knows that it’s Very Unprofessional to be rude to people!!! This is not a Company that I would EVER recommend anyone to use, being RUDE is never acceptable if you are a customer oriented company. My husband and I have owned several successful companies and being nice to people is what makes a successful company. Also I was told my credit card had not been charged since November. Why was I not notified that I was no longer welcome at this company? No response is expected or welcome. I have to time in my life for this very unprofessional company.

Host Agency Response
January 17, 2019

Dear Ms. Campbell,

I apologize if you felt Steve was rude during your conversation, I was sitting next to him during the call and he was very straight forward. I regret you found his candor in explaining your many contract violations to be offensive. The fact remains, unfortunately, we had to terminate your contract due to your numerous breaches of our independent contractor agreement. Let me explain.

First, you failed to report your bookings for nearly six months. Your contract clearly indicates that you must report bookings within 72 hours. We have this requirement to protect you so that if there’s a problem with a booking, we can contact you.

Next, you violated our 3 to 1 ratio requirement of client bookings to self-bookings. Your first and only booking was for you and your friends to go on a cruise. We are not a discount club.

Finally, we require our agents to make a booking for a client every 6-12 months (depending on how active the agent is in training, etc.) in order to stay active. We actually left you active for over a year and a half as a courtesy.

Given these violations, we had to terminate your contract. I sincerely regret this did not rest well with you, but we must treat all of our agent relationships equally, fairly, and with integrity.

Please forward the vendor, ship, sailing date, and reservation numbers in question to me. I’ll take care of it from there.

I wish you all the best with your new agency.

Sincerely,

Chad Burt
Co-Owner
OutsideAgents.com

January 7, 2019
Old Review

I have 25 years hotel management experience and 12 years of booking my own professional travel. This is to give you the context of my review. I spent several weeks making my choice, and I am glad I went with this one.

1. Customer service. Steve, Marty, Chad, Becky, and Allison have taken great care of us since we joined. We should have signed up my partner as a sub-agent. We signed him up as a Independent Agent instead. Not only did were they helpful in fixing the issue, the refunded the original fee for what was our error.

2. Help Desk. Great service here, even during the holidays. System is somewhat easy to use, but it is kind of a hassle to have to sign into it when you're signed into the Travel Agent Portal. That said, it works, and Kudos to the people there.

3. magCRM uses TESSA. You can automate a lot of tasks. Be prepared to spend some time setting it up.

I am going to state outright, their technology is slightly less than intuitive. I have an IT background, and I sometimes have to take a couple of seconds to figure it out. This is not meant as a negative comment, but do keep it in mind during your initial workings with Outside Agents Systems. It also can lag a bit.

December 19, 2018
Old Review

I see some negative reviews on here who have the opposite results that I have had with this company. If you did not get support then you are doing something wrong as they are always there. We went from $45.000 in total sales in 2015 and are at $700,000 in sales this year and could not have done without their support and help. Some of the people in their forum think it happens by magic but it is a JOB. You have to work at it and have a passion for it. I have been with other hosts and what the negative reviews stated is what I found elsewhere. I can not imagine trying to do the amount of business we are doing now with host XXXXX. Well we wouldn't be doing that much business. LOL You can't go wrong with Outside Agents and Chad and Steve.

December 5, 2018
Old Review

I began selling travel 11 years ago and joined one of the top rated host agencies . I was with that agency until July, 2018. From the very beginning I was frustrated by the lack of support and the incessant fees for little things like asking for access to a supplier for the second time. But, I am not here to complain about a prior host.

I started with Outside Agents (OA) in July, 2018. I could not be happier with my decision to change host agencies. OA has been phenomenal. They have put so much thought into the tools they make available to their agents.

Their Client Relation Management (CRM) has everything an agent could want and things we didn't know we needed. They have automated many of the functions agents do everyday. There is a client portal where clients can see their trip information, communicate with the agent, and enter passport and credit card information. The reports available allow the agent to know exactly where they are financially at all times.

There is an emarketing system that will send marketing information to clients on a weekly basis. But not without the approval of the agent. So you can opt out if information being sent is not in keeping with your niche.

Training is incredible. Every tool provided by OA is accompanied with sufficient training to allow agents to utilize all that is offered. Training is delivered through video as well as written documentation. All of which is easy to follow. I struggle some with the videos but I think they are being updated.

Support is readily available. As others have mentioned, staff at OA are incredibly responsive. When a ticket for help is submitted staff respond within an hour during the week and as soon as possible on the weekends.

In short OA does everything possible to insure agents have all the tools, training, and support needed to succeed.

December 5, 2018
Old Review

What started as a way to feed the travel habit for me and my friends has turned into a pretty great business and I could not have done it without Outside Agents! They have always gone above and beyond when it comes to any questions, problems, concerns, etc that I have. After being with them for over 10 years, it still amazes me that the owners are both only a phone call away!

It is the leadershp that makes OA so successsful - two people at the helm who truly love the business and their agents! They never cease to amaze me with the continuous technology upgrades to help all agents growing.

Chad & Steve make me feel appreciated and they are always will to help all of us become successful. Truly thankful and blessed to be a part of OA!

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