I began my journey with Avoya about 6 months ago. The training was excellent. It is online so you can move at your own pace. There is live support every step of the way. The trainers have a great deal of expertise and are very patient. About five months ago I began with my first client. The excellent support continued with Avoya's Early Success program. They offer outstanding workshops conducted by experts in the field. Upon completion of their Early Success program, the support continues. With every question I've had or challenge I've encountered, the Avoya team has been there with timely responses. Their platform for booking and managing travel is excellent. It's user friendly! Lastly, I credit my success, over $900,000 is sales in less than 5 months time, with the training and support I've received from the Avoya team.
This was a horrible idea. Before signing up with avoya make sure you know what you're signing up for. They are horrible. Their customer service is a joke, making money is a joke, their live leads are a joke, this whole company is a joke. Don't get involved with this company. Their are other host agencies that cost less and you get better service
Hi Raeann,
We appreciate the feedback you provided. While the Avoya Travel Network has the best travel lead program in the industry, Live Leads™, and highest support ratio, we can always get better. We take all reviews seriously in continuously improving the Avoya Travel Network.
To better understand the details of what you’ve addressed above, please contact me directly. I’d love to speak with you personally about your Avoya experience, even if it was not a perfect fit for you.
Sincerely,
Steve Hirshan
Senior Vice President of Sales
Avoya Travel
Steve.Hirshan@AvoyaTravel.com
I have been with Avoya for two months. I did not join initially when looking for a host agency because of the price to join and the reviews on this site. I went with Outside Agents which is not a bad host agency if you want to be totally on your own or ask condescending long-term agents a question.
After a year of starting with a host agency I was referred back to Avoya and after talking with a few people in length decided to join. I am pretty pleased I did. I have not received my first commission check but I have booked 10 times more cruises with Avoya in one month than I did on my own in 3 months.
Those complaining about the leads are the ones that can't close because they have no format, formula or follow through. Yes, some of the leads are not good. People do not provide good information but some are really good. I worked with Carnival directly and we would get written up if the monitored a call that we did not verify a phone number and email address on. This was because if we did not book them through direct sales the personal travel agents would then be assigned and try to book them. They were leads. Most of the time we did not book them because they were not ready. Everyone classifies a lead as someone who has provided some sort of contact information. It is not hard to succeed with Avoya's lead program you just have to have a system and the desire to actually work. Many people feel like because they work for themselves they can decided to wake up one day and work and then the rest of the week relax. Working on your own is much harder than punching a clock. I work everyday pretty much all day. I set my schedule and then take breaks from time to time. This is a great program, especially if you do not have a large client base.
The programs ans support and the CRM are awesome tools that help me stay organized. I will update in a few months so I can give an account of my first couple of checks.
To address the negative reviews. I am not sure what they mean by paying for the leads because I have not been charged for any leads. There are charges for calls made to your 800# but you can keep those down by calling people back. The charge is very small.
WOW!! I’m shocked by the people that are writing bad reviews for this company. I am a retired Real Estate Agent, I just started with Avoya 4 months ago, I have never sold travel before. I know that in order to make money you have to work hard. I do! I am doing extremely well with Avoya. I am willing to work hard. If the people that have are complaining about this company were willing to work at it, make phone calls, form a relationship with people, they would be making money too. I admit it was very hard in the beginning, I felt like I was getting the lousy leads and I would never make any money, but if you keep at it, you have the ability to make a lot of money, I can make 6 or 7 HUNDRED dollars in commissions on 1 cruise. Work hard, it pays off. Nothing comes easy! Oh and the statement about ” One year wasted and lots of money!” It cost $100 each year, if you consider that “lots of money” That could be your problem!
When I can share with everyone is that all these positive reviews is all smoke and mirrors. Look at the negative reviews first, those are actually from the agents that have worked here, the positive reviews I can tell you the names match all the upper management and their All-Star agents that have been with them since the inception of America's favorite vacation company. I promise you you will sign away your life and your money with their contract. My contract ends in about a month and a half and I can't wait to be done! I have been an agent for over 20 years and thought this was a easy way to work from home and make money doing what I do best selling travel. You will spend more money than you will make with a Avoya travel I promise you that. If you do have any kind of actual travel agency experience and do want to work from home I would look at American Express Hilton Starwood or any other cruise lines they do have work at home positions that you can actually make money. I am sure after my review has been posted you will see a bunch of reviews try to knock it down as the sales team and upper management watches this and then has their All-Star agents remark positive.
The live leads they promise are absolutely trash. They are leads if anyone even clicks on their website and sign up for a special that they have advertised cheaply you will get that lead and that counts as one of your leads for the week. Really somebody from the states attorneys office needs to look into their practice as I can assure you you are making well below minimum wage. That's why they call you an independent contractor so they can get away with paying you pennies on the dollar. Oh and if you make a mistake you best have errors and omissions insurance because they will take that out of your pocket without even trying to go to the vendor to fight on your behalf. As soon as my contract up I'm out of there. One year wasted and lots of money! Found a perfect work at home job actually making money selling travel glad to be almost rid if Avoya!
A FEW FACTS:
Something not often disclosed by leading host or franchise networks, but very important to know -
How much does the average independent agency in the host or franchise network sell? Just how profitable are their members?
At Avoya the average Independent Agency sells more than $425,000 per year and about 20% of the agencies in the Avoya Network sell more than $1 Million. Many IAs in the Avoya Network do this in their first year.
From what we know, independent agencies in the Avoya Travel Network on average far out sell their peers compared to other leading hosts and franchise networks.
How do you compare? How does your host compare?
Owning and managing a small business is a challenge in any industry. Travel is no exception and as the owners of the thousands of brick and mortar agencies that had to shut their doors over the past decade will attest, experience helps, but years of experience alone is no guarantee of success.
Avoya Live Leads™, an optional travel leads program available only at Avoya, substantially increases the chances of an IA being more successful than ever before but remember, some things never change in sales – there are buyers and there are lookers. In traditional brick and mortar agencies customers could walk in the door, grab a brochure and ask questions for days or even weeks - and never buy. That’s still the case when working and selling internet leads – if YOU let it happen. Avoya Live Leads help increase the chances for success, but do not guarantee it.
In the end the ultimate responsibility for success, or failure, of any independent business is that of the owner. Some are cut out to own, build and run successful travel agencies while others are not.
Avoya Travel Network offers its members the opportunity to succeed by providing resources such as professional education, world-class support, Live Leads and the combined reputation of Avoya and American Express. The record is clear, as a host agency Avoya provides by far the greatest opportunity for an Independent Agency to be successful.
The rest is up to you.
Skip Fortier
Director, Join Avoya
Avoya Travel is a company with a heart that cares for its employees, Independent Agencies and customers, as it supports the community through its charitable endeavors.
Most progressive company in the travel industry. Best Leads program. I sold $1,700,000 with just Live Leads my first year with Avoya Travel as my Host Agency. Great support!
I have been in this business for over 25 years owned a few travel agencies over the past 25 years then a few years back I decided to retire. Well, I got bored and started looking for a host agency to work from home part time and found Avoya Travel. I thought they "live lead" program and some of my past clientele would be a good fit.
I can share with you that they have the Salary and the Hourly employees that post wonderful reviews. It would be wonderful I'm sure to work there if you actually got paid but that not the case if your an Independent Contractor of Avoya.
I signed on as a "Independent Contractor" Avoya promised all these Amazing Leads, After, paying my phone bill, monthly service charge and all the other fees that they nickel and dime you I am lucky to see $20.00 on a $900.00 escorted booking commission. 98% percent of the leads are bogus all the "good live" leads go to the employees that have been with them since they were America's Vacation Company. The leads you receive as a new independent travel agent (even someone with exceptional travel agent experience and proven performance) are terrible. Leads with fake names, emails, phone numbers and Avoya may only give you 7 a week to sell from. If you don't close these terrible leads they charge you and won't give you more. Again, I have been in the industry for over 25 years so when I did actually get a viable lead and closed it, the commissions on a cruise only booking averaged $75-100 and you would get 30% of that. You do they math it's less than $2.00 and hour for the time it takes to book, process payments, email clients, take care of documents, follow-up, etc. The contract they make you sign basically says "Avoya has all the rights and you have none". Even when you want to leave say good-bye to the lousy commissions you did make because even if you got your booking past final payment and you leave they take it. I have sold over $250,000 in sales and after all the fees I've seen maybe $5,000. That's no where near 30% they promise. Also, these "live leads" you better be available 20 hours a day 7 days a week because if you do get a lead and they decide to need further information or ready to book and your not available in one hour or less Avoya gives your lead that you previously had been working on away. Even if you spent days with this potential client. One hour! So there goes your life.
The management is very friendly upfront then watch out!! Steve in upper management truly does not care about his independent agents and will treat you as such.
Again, over 25 years in travel, I have been a top producing travel agent for Apple Vacations, Walt Disney Travel Company, Funjet Vacations, Starwood Hawaii and Sandals & Beaches Resorts. Avoya will say "mastermind program to succeed", I can assure you that if you have any kind of travel agent experience this program is NOT going to help you with there live lead program. This is NOT the place to sign on as an "independent agent" unless you want to pay them for travel agent discounts. I thought I lost my touch as a travel agent but after finding work with another legitimate travel agency that I can still work at home, I know that I will just chalk up a mistake to sign on with Avoya on my part. Please independent travel consulants beware .
I absolutely love being a part of Avoya Travel! Joining this company is quickly becoming one of the best decisions I have ever made career wise. Not only do I work from home, making my own schedule and being my own boss, but I am actually making money doing so! My earnings increase monthly as I become more proficient with the Avoya system - especially with the Avoya Live Leads Program. I attribute my success with these Live Leads, to their incredible award-winning Mastermind Program. This program is amazing because it works. The training included with the Mastermind Program is free to Avoya agents. If one had to hire a sales mentor/trainer on their own, to get the kind of proven results one gets at Avoya, it would cost hundreds of dollars if not more. The instructors I have worked with are knowledgeable and supportive. There is always training available to Avoya Agents and you can participate in as much or as little of the daily trainings that are offered.
Many times people ask me if I feel "alone" working from home. That is never the case with Avoya Travel, as you never alone with the constant support from the Avoya Staff. If I have a question my emails are answered within minutes. The upbeat and positive atmosphere at Avoya coupled with their continuous support, will ensure your success. You will never regret joining Avoya Travel!
I can truly say that joining Avoya Travel was the best decision that I could have made. They are like a big family here and their goal is to see their Independent Agents become "Best of the Best" in the industry. I am constantly impressed with how many IA's with Avoya are people who have been in the travel industry for years.
I have been provided with many tools to help my business succeed. Avoya's educational opportunities, marketing, support teams, live lead program and Mastermind program are in place to help my business grow and be profitable. If I am successful, they are successful.
Avoya has been very supportive of me, as a newcomer to the business, and I know that if my agency is not growing and making money I only have my self to blame.
I have over 25 years in the travel industry. I became an Independent Affiliate with Avoya Travel less than one year ago.
It was not easy starting a new business and I felt quite alone in the first week or so. I rapidly realized that booking cruises was not for me. I expressed this to Avoya Travel and was quickly urged to switch my specialty to something that I would enjoy. I have found my niche and am very happy. My monthly income continues to increase, I work at my own pace and love what I do. What more could I ask for? A company that is supportive and encouraging...I have found that with Avoya Travel.
Avoya Travel offers me leads, training, webinars, meetings. It is up to me to utilize what is offered to ensure my success. I am delighted to be affiliated with Avoya Travel.